Seasonal ConciergeDunes Manor HotelOcean City, MD
A property of: Real Hospitality Group
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Job Description

REPORTS TO: Front Office Manager, Assistant General Manager, General Manager

Purpose for the Position: Provide exceptional service and pampering to hotel guests.

Essential Responsibilities:
  • Professionalism and high ethical standards are required and should be exerted at all times.
  • Call guests arriving the following day to review reservation and determine special needs and requests.
  • Greet guests upon arrival.
  • Assist guests with room reservations, check guests in and out upon arrival and departure if required.
  • Establish call back program to contact guests who have arrived to ensure their comfort and to offer assistance.
  • Assist sales in hotel tours and family trip events. Assist with tours of the hotel for business, educational, and social organizations.
  • Perform operational duties, if required, from assisting at the front desk, taking reservations, and acting as PBX operator.
  • Possess fluent knowledge of the city and geography of surrounding areas.
  • Knowledge of the restaurants, amenities, clubs, and tourism industries to provide to hotel guests.
  • Review VIP and package arrivals daily.
  • Personally develop relations with well-established services: bonded baby-sitters, florists, beauty and barber shops, etc.
  • Make reservations for guests in all facets of the hospitality industry: restaurants, airlines, car rentals, entertainment, movies, shows/plays, etc.
  • Maintain follow-up log for communication between Concierges.
  • Adapt to constantly changing situations and personalities of guests, ensuring quality service to all guests. Maintain decorum in stressful situations. Project warmth, care and concern for all guests along with proper etiquette.
  • Attend hotel and department meetings.
  • Perform Front Office Clerk duties as directed.
  • Perform other duties as assigned by Management.

  • To do this kind of work, you must be able to:
    • Must be an outgoing and welcoming personality for the hotel.
    • Previous spa and hotel experience preferred.
    • Make decisions based on own judgment and company policy.
    • Follow instructions without close supervision.
    • Be available for work days, weekends, and holidays.

    Physical Demands: Indoor clerical, walking the hotel, working outdoors poolside.

    Environmental Conditions:Outdoors by pool when needed.

    Math Skills:Requires mathematical development sufficient to be able to: Add and subtract.

    Language Skills: Must have developed language skills to the point to be able to: Read instructions, rules, etc. Fluent in English and other languages a plus.

    Relationships to Data, People and Things:

    Data: Comparing: Judging the readily observable functional, structural or compositional characteristics (whether similar to or divergent from obvious standards) of data, people or things.

    People: Serving: Attending to the needs, requests or the expressed or implicit wishes of people. Immediate response is involved.

    Things: Handling: Using body members, hand tools and/or special devices to work, move or carry objects or materials. Involves little or no latitude for judgment with regard to attainment of standards or in selecting appropriate tool, object or material.

    Specific Vocational Preparation: Specific vocational training includes an occupationally significant combination of: vocational education, apprentice training, in-plant training, on-the-job training, or essential experience in less responsible jobs which lead to the higher job or serving in other jobs; anything beyond short demonstration up to and including 30 days.
    (ref. 54257)

    Job Requirements

    We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.

    Job Details

    Mid level

    About this location

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    Challenge Status Quo
    Customer Service
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    Commuter Benefits
    Company Discounts
    Family Medical Leave
    Health Insurance Benefits
    Job Training
    Paid Holidays
    Paid Sick Days
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    Dunes Manor Hotel
    Dunes Manor Hotelshow more
    Address2800 Baltimore Avenue, Ocean City, MD, 21842 View map
    Property typeHotel 
    room Count51-100 
    location TypeUrban 

    People (2)

    Marcus ManningRooms Division ManagerWhat advice would you give someone wanting to get into hospitality? Advice I would give to newcomers in hospitality is to be visible, accountable, responsible and reliable. It really goes a long way.
    Mahogany McCullumControllerWhat advice would you give someone wanting to get into hospitality? Remember always smile as you see in my picture...It's rare you catch me without smiling 😊. Everyday is a new day filled with so much opportunity!! You must embody patience...if not you better learn fast!!! The best thing I can tell someone coming in this industry is to have understanding. Being in this industry it goes hand in hand. Understanding your guests' needs, your associates' needs, and your ownership's needs. They are all vitally important!

    Culture (12)

    Maryland Hotel Lodging Association Stars of the IndustryReal Hospitality Group was proud to be in attendance at the MHLA Stars of the Industry Awards recognizing the efforts of our teams at the Aloft Ocean City and Dunes Manor Hotel. Congratulations to our nominees and winners.
    Toys for Tots Collection 2019The basic mission of the Marine Toys for Tots Program is to collect new unwrapped toys and distribute those toys to less fortunate children at Christmas and, through the gift of a new toy, help bring the joy of Christmas and send a message of hope to America's less fortunate children.
    Toys for Tots Collection 2019The basic mission of the Marine Toys for Tots Program is to collect new unwrapped toys and distribute those toys to less fortunate children at Christmas and, through the gift of a new toy, help bring the joy of Christmas and send a message of hope to America's less fortunate children.
    Pledge to the American WorkerApprentice - Manager in Training Coretta was invited to attend the Pledge to the American Worker at the White House.
    Cycle for FreedomOur team got together for a 45 minute competitive indoor spin session with SWERVE Fitness. All donations went to ECPAT-USA.
    Feeding America Food DriveOur teams across the portfolio did a great job collecting food items for Feeding America.
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    This property is managed by
    Real Hospitality Group