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Rooms ControllerSheraton Atlanta DowntownAtlanta, GA
A property of: HEI Hotels & Resorts
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Job Description

Overview

Assist guests with arrival and departure from hotel, while providing positive guests experiences.
Responsibilities

Job Description

The Rooms Controller will work in partnership with Revenue Management, Front Desk and other operational departments with a focus on managing the hotel's room inventory to maximize both revenue and Global Personalization Starwood (GPS) pertaining to guestrooms. Responsibilities including, but not limited to:
  • Ensure the hotel is set up for success by appropriately blocking guestrooms and balancing room types to enhance revenue opportunities and deliver GPS.
  • Block VIPs and SPG members into upgraded room types while allocating the proper number of rooms to be reserved for upgrades performed by the front desk that generate revenue.
  • Manage Out of Order and Out of Service room's inventory, following up with departments such as Housekeeping, Engineering, and Front Desk and updating Revenue Management team.
  • Actively participate in Group Strategy meetings to ensure group inventory is managed accordingly, down to the room type level.
  • Ensure inventory across Property Management System (LightSpeed), Revenue Management System (ROS) and Central Reservations System are in balance and take corrective action in the event of variances.
  • Any task as assigned by Revenue Management or Hotel Leadership team.

About Us

Sheraton Hotels has been at the heart of communities for over 80 years. At the Sheraton Atlanta Hotel, discover the benefits of joining our downtown community! In addition to our Company's medical, dental, vision, and retirement benefits, Sheraton Atlanta Hotel associates also enjoy free continental breakfast, lunch, and dinner during your shift in our Associate Chatterbox Cafe, free on-site parking, discounted MARTA transportation passes, and provided uniforms. In addition, you and your family have access to Marriott's discounted hotel room program at thousands of Marriott locations around the world. Sheraton is everywhere you want to be - Discover the history of the Sheraton Atlanta Hotel.We value U.S. military experience and invite all qualified military candidates to apply.

Job Requirements

Qualifications

Requirements
  • High school or equivalent education required. College degree strongly preferred.
  • Prior front desk or hotel guest service experience strongly preferred. 1-2 years prior customer service experience required.
  • Extensive experience with computers and telephones.
  • Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
  • Ability to stand and move throughout front office and continuously perform essential job functions.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Ability to observe and detect signs of emergency situations.
  • Ability to establish and maintain effective working relationships with associates, customers and patrons.
  • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Grooming
  • All employees must maintain a neat, clean and well-groomed appearance per Starwood standards.
  • The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.
  • Must be able to speak, read, write and understand English.
  • Must be able to read and write to facilitate the communication process.
  • Requires good communication skills, both verbal and written.
  • Must possess basic computational ability.
  • Must possess excellent computer skills.
  • General knowledge of the city where hotel is located and its attractions.
  • Extensive knowledge of the hotel, its services and facilities.

Physical Demands
  • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
  • Must be able to stand and exert well-paced ability for up to 4 hours in length.
  • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
  • Must be able to exert well-paced ability in limited space.
  • Must be able to lift up to 15 lbs. occasionally.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
  • Ability to spend extended lengths of time viewing a computer screen.
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
  • Requires manual dexterity to use and operate all necessary equipment.
  • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job related duties as assigned.

Job Details

Senior level
Full-time

About this location

class:
Upscale
room Count:
501-1000
location Type:
Urban

Values

Customer Service
Integrity
Passion
Responsibility
Transparency
Value Creation

Perks

401(K)
401(K) Matching
Company Discounts
Dental Benefits
Disability Insurance
Health Insurance Benefits
Life Insurance
Paid Holidays
Paid Time Off
Tuition Reimbursement
Vision Benefits
Wellness Programs
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Sheraton Atlanta Downtown
HEI views our associates as our greatest resource, and we hire and
develop the best. We have a culture of winning, we embrace change,
thrive on challenge and always seek to surpass our personalshow more
show more
Address165 Courtland Street Northeast, Atlanta, GA, 30303 View map
Property typeHotel 
classUpscale 
room Count501-1000 
location TypeUrban 

People (9)

Marcus HarrisExecutive Vice President of Hotel FinanceMarcus Harris joined HEI over 17 years ago as a property Director of Finance. He has grown his career with our organization into a number of roles and now oversees all of the Financial activity for the hotels within our portfolio. Prior to his time with HEI, Marcus spent several years with Starwood Hotels and Resorts. Education and Affiliations: BS, Accounting, DeVry University
Rachel MonizExecutive Vice President of OperationsRachel Moniz has worked with HEI for over 10 years in a variety of different roles. She first joined the organization as the General Manager of the famed The Liberty Hotel. Her passion for the people and the industry allowed her to quickly grow with HEI and she has since taken on positions such as Regional Vice President of Operations and Group Vice President of Independent Brands and Food & Beverage prior to being named as Executive Vice President of Operations. Prior to her time with HEI, Rachel spent her career in different operational roles throughout luxury and lifestyle hotels such as the Ivy Hotel, W San Diego and the St. Regis Aspen. Rachel is involved with a variety of local Boston charities, including the Massachusetts Society for the Prevention of Cruelty to Animals, Project Bread's Walk for Hunger, and the Boston Esplanade Community Clean-Up. Education, Affiliations, Distinctions B.A, Wheelock College
Dan WalworthExecutive Vice President and Chief Compliance OfficerDan has spent nearly 20 years developing and implementing innovative processes, tools, and systems across multiple industries, including financial services, healthcare, software development, wireless technologies, and ultimately hospitality, where he has worked for the past decade. Dan joined HEI as Vice President of Operational Planning and through his success was later promoted to Senior Vice President of Operations. Most recently he became HEI's Executive Vice President and Chief Compliance Officer. Education and Affiliations MBA, Kellogg School of Management, Northwestern University BS, Applied Mathematics, Yale University
Nigel HurstExecutive Vice President of Human ResourcesNigel Hurst is responsible for all Human Resource activities for HEI's growing workforce of over 10,000 people, including recruitment, talent development, leadership development, employee relations, performance management, compensation and benefits. Nigel joined HEI in 2006 from Unilever, North America, where he was Senior Vice President, Human Resources and a member of the company's five-person overall management committee. He played a key role in the integration of Lever Brothers, Chesebrough Ponds and Helene Curtis into a single business unit with a common mission and shared values. Formerly, Nigel was senior vice president of Unilever, East Asia Pacific, where he oversaw human resource activities for the company's fastest growing region, with more than $2 billion annual revenues. Education and Affiliations BA, Business Studies, Coventry University, UK
Clark HanrattiePartner & Chief Financial OfficerClark Hanrattie is responsible for refining the firm’s investment strategies, managing the acquisition/disposition process and fund financial/tax reporting, monitoring economic and industry conditions, and overseeing the firm’s capital markets, investor relations and asset management functions. Prior to joining HEI in February 2004, Clark was a partner at Olympus Real Estate Partners, the real estate-affiliate of LBO-firm Hicks, Muse, Tate & Furst, which acquired approximately $5 billion in assets from 1994 to 2003 through three discretionary real estate funds representing nearly $1.7 billion in equity commitments. During his ten year association with Olympus, Clark rose from associate to partner/investment committee member, and was responsible for the firm’s hotel investment activities from 1999 to 2004. Clark either led, or was actively involved in, the acquisition of 63 hotels and resorts, covering approximately $1.35 billion in transaction value. Prior to Olympus, Clark was with Montford Companies, a private real estate concern based in Dallas. Education, Affiliations, Distinctions BS, Texas A&M University Member, the Hotel Development Council of the Urban Land Institute and the New York Hospitality Council
Ted DarnallCEO of HEI Hotels and Resorts Lodging and Technical Services CompanyTed Darnall is responsible for guidance and growth of HEI's property operations, asset management and design and construction divisions. A 30-year veteran of the hospitality industry and widely recognized as one of the top hotel operators in the industry, Ted has held executive positions with Starwood, Interstate, and Marriott. Ted's industry recognition is garnered from his innovative initiatives, performance-driven, results-oriented focus, and motivational leadership. Prior to joining HEI in 2006, Ted was with Starwood for 10 years where he held various executive positions which included Chief Operating Officer of Starwood Lodging Corporation, President of North America Operations, and President of Starwood Real Estate Group. Prior to Starwood, Ted was with Interstate Hotels for over 14 years, reaching the position of Senior Vice President, Operations. Darnall began his hospitality career with Marriott Corporation, where he held a number of management positions.

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