Room Attendant - Courtyard BallantyneCourtyard by Marriott Charlotte BallantyneCharlotte, NC
A property of: Northwood HospitalityPosted 1 week ago

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Job Description

Job Summary: To contribute to an attractive and clean hotel in accordance with company and brand standards by providing public space cleaning and assistance with guest laundry at the Courtyard Charlotte Ballantyne. Flexible position with candidate working AM and PM shifts.

Primary Responsibilities:
  • Inspects all public areas to ensure cleanliness standards have been met; reports any problem areas to supervisor.
  • Assists room attendants with heavy items such as mattresses and soiled linens. Delivers linens and necessary supplies to room attendants.
  • Cleans designated areas such as lobby, public rest-rooms, public areas and back of house areas on hotel property. Ensuring COVID protocols are followed.
  • Collects trash throughout the hotel including room attendants’ carts, vending and room service areas, offices and rest rooms.
  • Responds to guest requests such as delivery of housekeeping supplies (e.g. linens, roll-a-ways, etc.) in a timely and efficient manner. Follows up to ensure guest satisfaction.
  • Performs laundry tasks during the shift – washing, drying and folding of linens.
  • Delivers linens and necessary supplies to stock linen closets.
  • Drives shuttle as needed per guest request.
  • Always provides a professional image through appearance and dress. Completes work projects as assigned by supervisor and management.
  • Follows company policies and procedures.
  • Acknowledge and greet guests in public spaces
  • Supports housekeepers by assisting with room servicing as needed

Note: Other duties as assigned by supervisor or management


  • High School Diploma or equivalent required
  • Basic reading, writing and math skills.

Skills and Abilities:
  • Good customer service skills
  • Ability to work independently and with others
  • Good communication skills
  • Ability to give and follow verbal and written instructions
  • Attention to detail
  • Displays good initiative
  • Ability to multi-task
  • Clean driving record
  • Must be able to work flexible shifts

Physical Requirements:
  • Must be able to do the following: walking, unlocking, opening, pushing, pulling, lifting, bending and stretching through scheduled shift.
  • Able to operate a vacuum cleaner.
  • Lift and pull items weighing as much as 25 pounds and pull/ push up to 100 pounds.
  • Be able to work in a fast paced, stressful environment at times.

EEO and ADA Statements

The Courtyard Charlotte Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and an inclusive culture.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job

Job Requirements


Job Details

Entry level

About this location

room Count:
location Type:




401(K) Matching
Company Discounts
Dental Benefits
Disability Insurance
Life Insurance
Vision Benefits
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Courtyard by Marriott Charlotte Ballantyne
Courtyard by Marriott Charlotte Ballantyneshow more
Address15635 Don Lochman Lane, Charlotte, NC, 28277 View map
Property typeHotel 
room Count51-100 
location TypeUrban 
Company Logo
This property is managed by
Northwood Hospitality