Room AttendantRadisson Blu MinneapolisBloomington, MN
A property of: Radisson Hotel Group Americas Posted 2 weeks ago

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Job Description



With eight individual brands and more than 1,500 hotels internationally, Radisson Hotel Group Americas is one of the largest, most dynamic hotel groups in the world. Our portfolio includes Radisson Collection, Radisson Individuals, Radisson Blu, Radisson, Radisson RED, Park Plaza, Park Inn by Radisson and Country Inn & Suites by Radisson.

At the heart of Radisson Hotel Group is our brand promise, Every Moment Matters. More than our signature, it is simply how we do business and who awe are at the core. We strive to provided a meaningful employment experience with a focus on developing our team's talents because we believe our people are the center of our success. Your next opportunity starts here. Join a team of moment makers today!

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Creates guest satisfaction and exceeds expectations by providing the service brand behavior and genuine hospitality:
  • Per brand standards, cleans assigned guest rooms or suites which include making beds, vacuuming, dusting, arranging room furniture if required, and cleaning bathroom while following the guidelines of the Self Inspection checklist.
  • Empty all trash containers.
  • Restock useable items in guest rooms or suites, i.e., soap, towels, paper items.
  • Ensure removal and appropriate disposition of guest room trays, dinner, glass and silverware to the service landing area.
  • Clean and vacuum exterior entry and hallways.
  • Keep linen closets and supply areas clean and organized.
  • Ensure guest laundry and dry-cleaning orders are attended to promptly.
  • Notifies supervisor promptly of any special guestroom or suite issues including reporting of any maintenance needs.
  • Promptly handles guest complaints or requests and refers to supervisor if unable to handle.
  • Ensures that all rooms or suites are secured upon leaving the guest room or suite.
  • Stock cart at the beginning and end of every shift.
  • Completes all Self-Inspection checklists and returns daily boards to the Housekeeping Office Coordinator.
  • Follows all safety regulations when handling cleaning supplies or bodily fluids as outlined during company trainings.


Works as a Team member to maintain pleasant work environment:
  • Maintain a positive inter-departmental relationship through the hotel and with outside vendors.
  • Follows the Carlson Attendance Policy.
  • Reports to work dressed according to Carlson Grooming Standards.


Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations:
  • Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
  • Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
  • Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
  • Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.


Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guests.

REQUIREMENTS:

  • Minimum of one year hospitality experience in housekeeping;
  • Strong verbal and interpersonal skills;
  • Works well independently or as part of a team;
  • Strong attention to detail, organized, multitask, and time management skills a must;
  • Commitment to exceptional guest service;
  • A positive attitude;
  • Adhere to the policies and procedures of the hotel.


PHYSICAL DEMANDS:

  • Perform repetitive hand and arm movements;
  • Ability to lift, pull, push up to 50 pounds;
  • Must be able to squat, bend, kneel and twist;
  • Ability to stand for long periods of time;
  • Occasional lifting of more than 50 pounds.


We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Background checks are also required before employment begins.

Visa Requirements: We participate in E-Verify and all candidates must be in possession of identification providing authorization to work in the United States as defined in the Immigration Reform and Control Act of 1968 (IRCA). This position does not offer sponsorship of Work Visas.

Job Requirements

Please see job description.

Job Details

Entry level
Full-time

About this location

class:
Midscale
room Count:
51-100
location Type:
Urban
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Radisson Blu Minneapolis
Radisson Hotel Group is a leading hospitality company serving as a true
host and best partner to guests, owners, business partners and talent.
Our eight unique hotel brands offer award-winning and excshow more
show more
Address35 South 7th St.,, Minneapolis, MN, 55402 View map
Property typeHotel 
classMidscale 
room Count51-100 
location TypeUrban 

People (1)

Jim AldermanChief Executive Officer: Jim Alderman is the Chief Executive Officer, Americas for Radisson Hotel Group and is based in the company’s U.S. headquarters in Minnetonka, Minn. Alderman is responsible for the corporate offices and more than 680 hotels in the company’s portfolio throughout the Americas. He is also a member of the U.S. Board of Directors for Radisson Hotel Group. With more than 34 years of experience in hospitality real estate, Alderman has an extensive background in hotel and restaurant development, private equity fund investment, management contracts, franchises, public/private partnerships and investor relations. He most recently, he served as Executive Vice President for Extended Stay America (ESA), where he was instrumental in driving the company’s franchising strategy. In just 18 months, he took ESA from zero to 150 franchise deals. He was responsible for their next-generation product through new construction and franchise sales, and asset management of existing real estate portfolio, as well as acquisitions/disposition, and future redevelopment. Alderman joined ESA from Kimpton Hotels where he was the Chief Development Officer. Prior to joining Kimpton, he held various senior leadership positions with Wyndham, Starwood Capital, IHG and Ernst & Young. Throughout his career, Alderman has been involved in the acquisition, development, joint venture, and financing of over $15 billion of hotel real estate projects globally. He has helped guide the strategy and branding of hundreds of hotel projects from limited service and extended stay to independent boutiques and ultra-luxury properties with branded residential components.

Culture (2)

CULTURE & BELIEFSAt the heart of Radisson Hotel Group is our brand promise, Every Moment Matters. More than our signature, it is simply how we do business and who we are at the core. We help to ensure our success by aligning our 95,000 global team members around our core beliefs
DIVERSITY & INCLUSIONAt Radisson Hotel Group we believe success starts from inside our organization with our greatest asset: our talent. One of our core cultural beliefs, “We are Many Minds with One Mindset” is based on our respect for individual differences, life experiences and diverse world views working together to help make memorable experiences for all who walk through our doors. To enable that to happen, we are dedicated to building a global team of employees that reflect the communities where we work and live, and the diversity of the customers we serve. Our guests and our talent deserve an environment where they are valued for who they are. With our workforce driven by voices of people from different backgrounds, personalities and points of view across the global workplace, we strive to create a place where everyone can express their authentic selves, seize opportunities, make decisions and resolve conflicts. Diversity & Inclusion at Radisson Hotel Group brings to life our programs and practices that enhance our Workforce, our Workplace and the Marketplace. We open our arms to you and welcome you to join us in this effort.
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Radisson Hotel Group Americas