Restaurant Host /hostessGrand Bohemian Hotel Mountain BrookMountain Brook, AL
A property of: Kessler Collection
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Job Description

Description

Summary:

The overall objective of the host/hostess position is to provide hospitable service to our guests in order to enhance the guest experience. The incumbent is responsible for answering the telephones in a professional and friendly manner, greeting guests warmly and sincerely when they arrive at the restaurant, seating guests gracefully using the appropriate standards and handling any special requests guests may have without hesitation. They are to provide the highest level of service in support of the mission, core values, standards and goals established by the company.

Essential Functions / Tasks

Pri mary responsibilities and tasks include, but are not limited to the following:
  • Greet and interact with internal and external guests in a genuine warm and friendly manner using professional and Kessler standard nomenclature
  • Operate the telephone system, answering calls within three (3) rings, using the correct salutation and telephone etiquette
  • Maintain the integrity of the guests' privacy, including confidentiality of personal information and key control
  • Maintain the integrity of Company proprietary information and protect Company assets
  • Ensure proper ambiance to include lighting and music
  • Coordinate flow of the dining room to ensure prompt and courteous service to patrons
  • Escort guess to tables and provide menus
  • Maintain a thorough knowledge of menu items and answer questions
  • Clears and resets tables at conclusion of each course
  • Make reservations in property management system
  • Contact guests/parties prior to arrival to confirm reservations
  • Complete opening and closing procedures as well as daily side-work
  • Proficiently utilizes the property management systems and follow cash handling procedures
  • Maintain complete knowledge in the use of all office equipment, property management systems and access according to specifications
  • Maintain a neat and organized work area to include adhering to sanitation standards according to state law and health codes
  • Maintain complete knowledge and comply with company policies and procedures
  • Maintain neat, clean and professional appearance according to standards
  • Follow all company safety and security policies and procedures. Report accidents, injuries and unsafe conditions
  • Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs.
  • Develop and maintain positive working relationship and support the team to achieve our goals
  • Attend required training and meetings
  • All other duties as assigned, planned or un-planned


Knowledge / Skills / Abilities (KSA)

To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.
  • Knowledge of gust service etiquette and proper food and beverage serving techniques
  • Ability to perform all host-related tasks and proficiently use job-related software, property management systems and office equipment
  • Ability to remain calm in various situations, use sound judgement and effectively solve problems
  • Ability to work quickly, prioritize, and maintain service at multiple tables at a time
  • Ability to read and interpret documents such as safety rules and procedural manuals
  • Ability to demonstrate cash handling procedures and calculate figures and amounts such as discounts, commissions, upgrades and percentages
  • Strong written, verbal, and interpersonal skills


Minimum Qualifications

Education, License, Certifications, Experience
  1. High school diploma, GED Degree, or related training equivalent - required
  2. 1+ year of relevant work experience in similar scope and title - required
  3. Experience within luxury brand/markets - required
  4. Student or graduate of hotel management - preferred


Work Environment / Conditions

The work environment/conditions described herein are representative of those that an incumbent may experience.
  • Must be comfortable working in a shared space, with constant noise, without the use of a private office.
  • Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
  • Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice.


Physical Demands

The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job.
  • While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, and stand and walk up to 8 hours on a daily basis.
  • Push, pull, and lift up to 20 lbs.
  • While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane or other means of transportation which require sitting, waiting and standing for long and short periods of time.


Acknowledgement:

This job description is not an exclusive or exhaustive list of all job functions that an incumbent/Grand Performer in this position may be asked to perform. All Grand Performers are required to perform the essential functions, physical demands and intended purpose of their role in a satisfactory manner within the Performance Standards, Intuitive Service Standards and Core Values of the company in effort to achieve the company's mission and uphold the company culture. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions & physical demands of this role. Kessler Collection is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Kessler Collection does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state or local laws.

My signature below confirms my acknowledgment that I have read and understand this job description. I understand that I must be able to satisfactorily perform the listed duties and responsibilities at the designated level of knowledge, skill and ability commensurate with my job title and level within the organization. I further confirm that I am able to successfully perform these duties and responsibilities within the described environment.

Job Requirements

See Job Description

Job Details

Mid level
Full-time

About this location

class:
Luxury
room Count:
51-100
location Type:
Urban

Values

Consumer Focus
Customer Service
Determination
Excellence
Passion
Teamwork
Wow Factor

Perks

Company Discounts
Dental Benefits
Flexible Work Schedule
Health Insurance Benefits
Job Training
Paid Time Off
Tuition Reimbursement
Vision Benefits
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Grand Bohemian Hotel Mountain Brook
Looking for a career in hospitality? Luxury collides with a side of
contemporary at the most unique boutique hotel in Mountain Brook.
Here, you won’t find small details—instead let your curiosityshow more
show more
Address2655 Lane Park Rd., Birmingham, AL, 35223 View map
Property typeHotel 
classLuxury 
room Count51-100 
location TypeUrban 

People (2)

We Are BohemianGrand PerformerBohemian isn’t a label. It’s a relentless sense of curiosity. A license to let creativity come out and play. It’s sharing your art side, inviting cultures to connect and finding new ways to appreciate the world. We celebrate originality. And err on the side of unconventional. We inspire guests to challenge plans—to find themselves delightfully distracted by the art that surrounds them or to get lost in the stories each piece holds. We invite them to join us in the kitchen for cooking school, try wine blending, or to taste something new on our menu. We give guest rooms a new soundtrack. And hotel stays a new story. The Bohemian lifestyle invites our guests to wander. To explore what inspires them. And claim what fuels their passion.
Richard KesslerChairman & CEOBack in 1970, Richard Kessler became real estate developer Cecil Day’s right hand man, at just 23 years old, when they both helped found Days Inn of America. He spent the next five years working diligently, leading five estate developments and operational companies which prepared him to become the president and CEO of Days Inn. One year later, he became the chairman at 29 years old and in the 1980s, he opened a separate division dedicated to boutique hotels with a property in Savannah, Georgia and another in Orlando, Florida. The Days Inn chain was sold in 1984 and Kessler introduced his new independent venture, The Kessler Enterprise, Inc., which he still runs today as president and CEO. His main goal at the time was to break into the development of his own boutique hotels. The name “Bohemian” was inspired by the Bohemian Club in California and it provides an experience for guests and visitors to step away from the usual. It invites them to feed into their curiosity by embracing the European Bohemian Lifestyle as an unconventional wandering gypsy with a healthy dose of funky California spirit. This ambience can be felt in each hotel, where guests are encouraged to give into temptation and let their creativity come out to play. In April 2010, the Marriott International Inc., Autograph Collection made its debut with seven Kessler Collection properties. Today, there are a total of 9 properties in The Kessler Collection, including Casa Monica Resort & Spa, St. Augustine, Florida; Grand Bohemian Hotel Orlando, Florida; Bohemian Hotel Celebration, Orlando, Florida; Grand Bohemian Hotel Asheville, North Carolina; Beaver Creek Lodge, Colorado; Bohemian Hotel Savannah Riverfront, Georgia; Mansion on Forsyth Park, Savannah, Georgia; Grand Bohemian Hotel Charleston, South Carolina and Grand Bohemian Hotel Mountain Brook, Alabama. However, the collection is still growing and three new Grand Bohemian properties are coming soon in Charlotte, Atlanta and Greenville.

Culture (2)

We Are Grand PerformersThank you for your interest in The Kessler Collection! www.kesslercareers.com
An Extraordinary StoryFor us, good is not good enough. We practice the art of extraordinary. We create it everyday, with passion, purpose and relentless determination. We call ourselves Grand Performers and while we may not always be center stage, we’re at the heart of every guest experience. We bring some of the industry’s best talent together who deliver professional service warmed with a welcoming smile. Then we add another layer of intuitive service, that you may never even see.
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Kessler Collection