Position is SEASONAL. Could become a year-round opportunity, based on performance. Looking to fill P.M. shift (3-11pm). $13.00 per hour.
Weekends are REQUIRED.
COMPANY BENEFITS (dependent upon hours/tenure/performance)
* Paid Vacation
* Paid Birthday
* Medical, Dental, and Vision plans
* 401K Plan - Company matches up to 3%
* Team Member Travel Program - highly discounted rates at Hilton Brand hotels
* YMCA Corporate Discount
* Monthly Incentives
* Seasonal Bonuses
* Continued Education Sponsor - Employees can earn Hospitality & Tourism certificates at local Community College
* Hilton Schoolroom for remote learning - for employee's children (only during COVID)
* Employee Recognition and Appreciation Program
* Employee Meal Program and Meal Discounts
JOB DESCRIPTION: Responsible for helping to achieve ongoing guest satisfaction and team goals as a tool for continuous improvement. Responsible for common areas and guest requests/needs.
* Keep lobby clean and neat.
* Clean guest landings and vending rooms.
* Clean and maintain stairwells.
* Vacuuming, carpet cleaning, sweeping, mopping, heavy cleaning.
* Check and maintain the physical condition of the hotel.
* Clean public restrooms and replenish amenities, including employee restroom.
* Obtain assignments from Front Desk and HelloShift.
* Check your equipment; make sure to restock for next shift.
* Know the security procedures for entering a guest room.
* Report damages to Front Desk.
* Answer Radio and HelloShift when summoned.
* Empty trash cans (indoor/outdoor).
* May be required to clean guest rooms.
* Keep Pool, Fitness Center and Business Center clean.
* Accommodate guest special requests courteously.
* Answer guest questions regarding hotel and local area facilities and services.
* Responsible for the proper administration of key control for issued keys.
* Carry out any reasonable request by management that you are capable of performing.
* Must be available day before & day of QA Inspection.
* Familiar with frequently used standard operating procedures.
* Ability to work independently with minimum supervision.
* Ability to communicate effectively both written and verbally.
* Individual must possess a good work history and stability.
* Willingness to respond to emergency situations on short notice.
* Individuals must be service and detail oriented.
* Must comply with all department, hotel, and corporate standard operating procedures.
* Responsible for knowing Hotel emergency procedures.
* Be ready available/approachable for all guests.
* Take proactive effort when dealing with guest concerns.
* Extend professionalism and courtesy to guests at all times.
In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the supervisor:
* The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands and associates, may be asked to work shifts other than those they prefer or normally work.
* Carry out all reasonable requests by leadership team.
* Comply with department uniform and appearance standards.
* Must be capable of how to read, write, and speak English fluently.
OBX Resorts, LLC DBA Hilton Garden Inn is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, sexual orientation, political belief, or disability.
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