Overnight Guest Service RepresentativeHampton Inn & Suites Chicago-Burr RidgeChicago, IL
A property of: Prominence Hospitality GroupPosted 1 week ago

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Job Description

As an Overnight Guest Service Representative you would be working with an emerging industry leader. Prominence Hospitality Group is an innovative hotel management company creating remarkable results for hotels in the United States. This position is ideal for an incredibly friendly person who can work directly with our guest to create an inviting environment that delivers an exceptional hotel experience.

Empowering its people, Prominence Hospitality Group on-site team members are rooted in respective local markets, driven to create both memorable guest experiences to impact and create happy customers by displaying hospitality and professionalism. We believe in investing in our employees by motivating and developing them for future positions.

Job Requirements

  • Be visible and demonstrate a willingness to assist guest at all times.
  • Anticipate guests’ needs and acknowledge all guests in a welcoming and professional manner.
  • Maintain guest confidentiality.
  • Promptly and effectively resolve guest complaints in a professional and timely manner, to ensure guest
  • satisfaction.
  • Check guests in and out efficiently and in a friendly manner
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and enter into system.
  • Post guest charges and compute guest bill, collect payment and make change for hotel guests following all
  • cash handling procedures as required by BASK Management.
  • Handle guest mail and messages per established procedures.
  • Be very knowledgeable of Rewards program and promotions.
  • Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling
  • strategies.
  • Take reservation requests efficiently.
  • Answer switchboard in accordance with standards of proper telephone etiquette.
  • Block rooms and handle special requests.
  • Monitor room availability.
  • Other responsibilities as assigned by upper management

Job Details

Entry level

About this location

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Hampton Inn & Suites Chicago-Burr Ridge
Hampton Inn & Suites Chicago-Burr Ridgeshow more
Address100 Harvester Dr, Burr Ridge, IL, 60527 View map
Property typeHotel 
room Count51-100 
location TypeUrban 
Company Logo
This property is managed by
Prominence Hospitality Group