Overnight Front Desk Agent, Conrad Fort Lauderdale BeachConrad Fort Lauderdale BeachFort Lauderdale, FL
A property of: Hilton
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Job Description

During third shift, greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in the hotel. Upgrades guests, and promotes hotel services and amenities. Completes the registration process, codes electronic keys, and makes appropriate selection of rooms based on guest needs. Promotes and administers Marketing Programs for arriving guests. Ensures guest knows location of room, and arranges for team member to accompany guest to room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest.

What will I be doing?What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:
  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job Requirements

 

Job Details

Entry level
Full-time

About this location

class:
Midscale
room Count:
51-100
location Type:
Urban

Values

Hospitality
Integrity
Leadership
Now
Ownership
Teamwork

Perks

401(K)
401(K) Matching
Adoption Assistance
Casual Attire
Commuter Benefits
Company Discounts
Company Outings
Counseling
Dental Benefits
Disability Insurance
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Conrad Fort Lauderdale Beach
Conrad Fort Lauderdale Beachshow more
Address551 N Ft Lauderdale Beach Blvd, Ft. Lauderdale, FL, 33304 View map
Property typeHotel 
classMidscale 
room Count51-100 
location TypeUrban 

Culture (8)

HILTON RANKS AS #1 BEST COMPANY TO WORK FOR IN THE U.S. FOR SECOND YEAR IN A ROHilton has been recognized for its extraordinary workplace culture, earning the highest honor on the prestigious 2020 FORTUNE Best Companies to Work For® in the U.S. list for the second consecutive year. Hilton is the only hospitality company in history to achieve the No. 1 ranking, and the first and only hospitality company to do so two years in a row.
THRIVE SABBATICAL: LIVE A DREAM, GIVE A DREAMIf you could either live a dream, or give a dream, what would you do?
HILTON CELEBRATES ITS 100TH ANNIVERSARY
I AM HILTON: DENICEDenice Emanuel is a General Manager and working mom in Louisiana who shares her career journey and how she tries hard to inspire her team to be their best.
HILTON RANKED #1 WORKPLACE FOR PARENTS FOR SECOND CONSECUTIVE YEARFortune and Great Place to Work named Hilton the #1 Best Workplace for Parents in the U.S. for the second year in a row. Hilton’s family-friendly programs span the parenthood journey with benefits including a flexible working environment, financial well-being tools, and best-in-class parental leave, providing birth mothers with industry-leading time off. Read more here: https://newsroom.hilton.com/corporate/news/hilton-named-1-best-workplace-for-parents-for-second-year-in-a-row
HILTON TEAM MEMBER USES GO HILTON TRAVEL PERKS FOR MEMORABLE FAMILY VACATIONHilton Team Members enjoy plenty of perks, but the Go Hilton travel program is a fan favorite, thanks to major discounts at thousands of Hilton properties around the world. Learn how our Team Member Becky leveraged her perks to take the ultimate family road trip: 15 days, 7 states, 11 Hilton brands and countless memories. Read more about her adventure on our blog: https://thisishospitality.com/team-member-uses-go-hilton-for-trip-of-a-lifetime/
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