Operations Manager - Heart of the HouseEmbassy Suites At The Chevy Chase PavilionWashington, DC
A property of: HEI Hotels & Resorts
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Job Description

Overview

The Operations Manager is responsible for the day-to-day operations of Housekeeping and Maintenance. Ensure that cleanliness and maintenance standards of the guestrooms, meeting areas, public areas, and back-of-the-house are met through the optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.
Responsibilities

  • Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards, which requires continuous visual and written inspections of guestrooms and public space areas.
  • Manage the housekeeping budget by implementing controls for expense management.
  • Conduct periodic inventory of guest supplies, small equipment and linen as required.
  • Inspects rooms, storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair and controls expenses and minimizes waste within all areas of housekeeping and engineering.
  • Ensure that the housekeepers are turning in maintenance tickets to the engineering department.
  • Assist the Chief Engineer with Maintenance activities of the hotel's facilities
  • Utilize labor management tools to schedule and control labor costs.
  • Interview, hire, train and develop, complete performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members.
  • Communicate both verbally and in writing to provide clear direction to staff.
  • Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
  • Evaluate condition of furniture, fixtures, décor, etc. Make recommendations and assist in the coordination of preventative maintenance program and rehab projects.
  • Ensure compliance of housekeeping and maintenance standard operating procedures and policies.
  • Must complete monthly inventories for Housekeeping ensure adequate supplies are on hand for guest needs and employees.
  • Operate department pursuant to OSHA requirements and guidelines and ensure full compliance with the SWIM program.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job related duties as assigned.

About Us

The Embassy Suites by Hilton Chevy Chase Pavilion hotel is conveniently located near many major businesses and government agencies including Microsoft, Geico, and Walter Reed National Military Medical Center and is the closest hotel to American University. We are located directly above the Friendship Heights Metro Station, providing an easy commute for our associates. Join our team of professionals and enjoy discounted parking, daily prepared meals, competitive pay and benefits in an environment that promotes growth and development. Contact us to see how we can elevate your career!We value U.S. military experience and invite all qualified military candidates to apply.

Job Requirements

Qualifications

  • 5+ years management experience, with at least 3 years in housekeeping management.
  • Experience managing in-house operated laundry operations.
  • High School diploma or equivalent required; Bachelor's Degree preferred.
  • Must possess thorough knowledge of all housekeeping and engineering operations and individual job requirements.
  • Knowledge of brand standards
  • Able to work with other department leaders.
  • Able to resolve guest, supervisor and associate conflicts.
  • Able to manage multiple tasks at all times and have excellent organizational skills.
  • Must be willing to "pitch-in" and help co-workers with their job duties and be a team player.
  • Excellent communication and conflict resolution skills
  • Knowledge of hotel operations, including safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance and quality assurance programs.
  • Command of the English language both written and verbal.

Job Details

Mid level
Full-time

About this location

class:
Upscale
room Count:
101-250
location Type:
Urban

Values

Customer Service
Integrity
Passion
Responsibility
Transparency
Value Creation

Perks

401(K)
401(K) Matching
Company Discounts
Dental Benefits
Disability Insurance
Health Insurance Benefits
Life Insurance
Paid Holidays
Paid Time Off
Tuition Reimbursement
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Embassy Suites At The Chevy Chase Pavilion
HEI views our associates as our greatest resource, and we hire and
develop the best. We have a culture of winning, we embrace change,
thrive on challenge and always seek to surpass our personshow more
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Address4300 Military Road Northwest, Washington, DC, 20015 View map
Property typeHotel 
classUpscale 
room Count101-250 
location TypeUrban 

People (9)

Marcus HarrisExecutive Vice President of Hotel FinanceMarcus Harris joined HEI over 17 years ago as a property Director of Finance. He has grown his career with our organization into a number of roles and now oversees all of the Financial activity for the hotels within our portfolio. Prior to his time with HEI, Marcus spent several years with Starwood Hotels and Resorts. Education and Affiliations: BS, Accounting, DeVry University
Rachel MonizExecutive Vice President of OperationsRachel Moniz has worked with HEI for over 10 years in a variety of different roles. She first joined the organization as the General Manager of the famed The Liberty Hotel. Her passion for the people and the industry allowed her to quickly grow with HEI and she has since taken on positions such as Regional Vice President of Operations and Group Vice President of Independent Brands and Food & Beverage prior to being named as Executive Vice President of Operations. Prior to her time with HEI, Rachel spent her career in different operational roles throughout luxury and lifestyle hotels such as the Ivy Hotel, W San Diego and the St. Regis Aspen. Rachel is involved with a variety of local Boston charities, including the Massachusetts Society for the Prevention of Cruelty to Animals, Project Bread's Walk for Hunger, and the Boston Esplanade Community Clean-Up. Education, Affiliations, Distinctions B.A, Wheelock College
Dan WalworthExecutive Vice President and Chief Compliance OfficerDan has spent nearly 20 years developing and implementing innovative processes, tools, and systems across multiple industries, including financial services, healthcare, software development, wireless technologies, and ultimately hospitality, where he has worked for the past decade. Dan joined HEI as Vice President of Operational Planning and through his success was later promoted to Senior Vice President of Operations. Most recently he became HEI's Executive Vice President and Chief Compliance Officer. Education and Affiliations MBA, Kellogg School of Management, Northwestern University BS, Applied Mathematics, Yale University
Nigel HurstExecutive Vice President of Human ResourcesNigel Hurst is responsible for all Human Resource activities for HEI's growing workforce of over 10,000 people, including recruitment, talent development, leadership development, employee relations, performance management, compensation and benefits. Nigel joined HEI in 2006 from Unilever, North America, where he was Senior Vice President, Human Resources and a member of the company's five-person overall management committee. He played a key role in the integration of Lever Brothers, Chesebrough Ponds and Helene Curtis into a single business unit with a common mission and shared values. Formerly, Nigel was senior vice president of Unilever, East Asia Pacific, where he oversaw human resource activities for the company's fastest growing region, with more than $2 billion annual revenues. Education and Affiliations BA, Business Studies, Coventry University, UK
Clark HanrattiePartner & Chief Financial OfficerClark Hanrattie is responsible for refining the firm’s investment strategies, managing the acquisition/disposition process and fund financial/tax reporting, monitoring economic and industry conditions, and overseeing the firm’s capital markets, investor relations and asset management functions. Prior to joining HEI in February 2004, Clark was a partner at Olympus Real Estate Partners, the real estate-affiliate of LBO-firm Hicks, Muse, Tate & Furst, which acquired approximately $5 billion in assets from 1994 to 2003 through three discretionary real estate funds representing nearly $1.7 billion in equity commitments. During his ten year association with Olympus, Clark rose from associate to partner/investment committee member, and was responsible for the firm’s hotel investment activities from 1999 to 2004. Clark either led, or was actively involved in, the acquisition of 63 hotels and resorts, covering approximately $1.35 billion in transaction value. Prior to Olympus, Clark was with Montford Companies, a private real estate concern based in Dallas. Education, Affiliations, Distinctions BS, Texas A&M University Member, the Hotel Development Council of the Urban Land Institute and the New York Hospitality Council
Ted DarnallCEO of HEI Hotels and Resorts Lodging and Technical Services CompanyTed Darnall is responsible for guidance and growth of HEI's property operations, asset management and design and construction divisions. A 30-year veteran of the hospitality industry and widely recognized as one of the top hotel operators in the industry, Ted has held executive positions with Starwood, Interstate, and Marriott. Ted's industry recognition is garnered from his innovative initiatives, performance-driven, results-oriented focus, and motivational leadership. Prior to joining HEI in 2006, Ted was with Starwood for 10 years where he held various executive positions which included Chief Operating Officer of Starwood Lodging Corporation, President of North America Operations, and President of Starwood Real Estate Group. Prior to Starwood, Ted was with Interstate Hotels for over 14 years, reaching the position of Senior Vice President, Operations. Darnall began his hospitality career with Marriott Corporation, where he held a number of management positions.
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