NIGHT GUEST SERVICES REPRESENTATIVEWoodSpring Suites OmahaOmaha, NE
A property of: Nationwide Hotel Management Company, LLC
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Job Description

Job Responsibilities:

Provides friendly and responsive front desk service to guests, while also ensuring that guest payments are collected and processed in a reliable and timely manner.

Greets guests, assists them with check-ins and check-outs, registers and assigns rooms, issues room keys/cards, transmits and receives messages, keeps records of occupied rooms and guest accounts, makes and confirms reservations, presents statement to and collects payments from departing guests.

Ensures that all service provided is consistently prompt and courteous and designed to meet high standards of quality to ensure guest satisfaction and repeat business.

Cleans the lobby and public restroom; washes and folds laundry; and assists other staff in preparing check outs to be guest ready.

Responds to any/all emergency situations (police, fire, emergency responder, weather, building - electrical outage, water line breaks, etc.) in a timely manner.

Essential Functions:

• Organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations; greets, registers, and assigns rooms to guests.

• Secures payment; verifies and adjusts billing. Verifies customers' credit, and establishes how the customer will pay for the accommodation. Computes bills, collects payments, and makes change for guests.

• Keeps abreast of hotel policies concerning room/sign rates, group and other discounts, and special offerings.

• Issues room keys, identifies and explains room features to guests. Supplies guests with directions and information regarding property amenities, services, hours of operation and local areas of interest.

• Keeps records of room availability/inventory management, and guests' accounts.

• Performs bookkeeping activities, such as running reports and posting payments to guest folios.

• Records guest comments or complaints, referring customers to General Manager as necessary.

• Contacts head room attendant or maintenance staff when guests report problems.

• Responds to emergency situations.

• Cleans and maintains common areas within the hotel: hallways, lobbies, restrooms, corridors, elevators, and stairways to WoodSpring standards.

• Assist guests checking in or out as directed by the General Manager.

• Keeps store rooms in clean, safe, and organized condition at all times.

• Assists other employees in completing their respective duties to achieve guest ready rooms, public areas, and outstanding customer service.

• Cleans and maintains lobby, entrance doors including snow removal from entrances, sidewalks, and emergency exits.

• Completes night audit entry.

• Works in laundry room area loading and unloading washers and dryers and folding items.

• Notifies General Manager or Maintenance Technician of any major repairs.

• Provides inventory management to ensure property is equipped with necessary parts and supplies.

• Serves as Manager-on-Duty in General Manager and/or Lead GSR absence.

• Inspects/stocks housekeeping carts for service preparedness.

• Inspects rooms for guest readiness.

• Consists of a combination of regular desk scheduled hours and on-call hours. Covers on call duties during closed desk hours and responds to guest emergencies, check ins or other service requests.

• Other duties as assigned.

Essential Functions are not all inclusive; other duties may be assigned.

Job Requirements

[see description]

Job Details

Entry level
Part-time

About this location

class:
Midscale
room Count:
101-250
location Type:
Urban

Values

Collaboration
Empathy
Excellence
Integrity
Transparency

Perks

401(K)
401(K) Matching
Dental Benefits
Disability Insurance
Flexible Spending Account (FSA)
Health Insurance Benefits
Life Insurance
Paid Holidays
Paid Time Off
Vision Benefits
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WoodSpring Suites Omaha
WoodSpring Suites Omaha - Extended Stay Hotel Southwest of
Downtown Omaha, Near Millard and La Vista.
show more
Address6855 South 118th Street, Omaha, NE, 68137 View map
Property typeHotel 
classMidscale 
room Count101-250 
location TypeUrban 

People (2)

Dwayne OsterhoutGeneral ManagerIn June of 2021 it will mark my second year with Nationwide as the General Manager of the Fort Walton Beach property. I have enjoyed my time with this company in a large part do to the support we receive from upper management all the way to the CEO of the company. If I ever have an issue or concern with any aspect of my day to day operations I get immediate response from my Regional Director of Operations and if she can not provide an answer she get’s one. The Benefit program across the board is one of the best I have seen in my over 37 years in the business and I started out with Corporate Hotel’s like Hyatt Hilton and Marriott. Coming from Full Service Convention Hotel’s and Resorts I have learned all about top service and high expectations. Woodspring Suites is a special Brand with in the Choice Hotel’s offering less frill but at a great price and still maintaining a high standard just like the “Big Boys” in business like those Corporate Hotel’s I mentioned earlier. I would recommend working for this company to anyone and prove to be a strong mentor to anyone coming on board. Good Luck to you in your career in the Hospitality Business !
Crystal TackettGeneral ManagerPrior to my employment with Nationwide Hotel Management Company, I held numerous titled positions with different hotel chains, but there was never an opportunity for growth – my most recent position being an Operations Manager at a Mid-Service Marriott. Two years later, I found myself in the same position at the same hotel. I was continually passed over, or not even considered for advancement. In August of 2019, my General Manger was promoted to the Reginal Director of Operations. That was when it became clear that I had a chance to reach for my goal, and I applied for the GM position. I underwent a series of interviews and was chosen to be the General Manager of the Dayton hotel. This is my first time as a GM, and I have to say I love it!

Culture (1)

How Does People First Create Results?At Nationwide Hotel Management Company, LLC, we've created an environment where people come first. Our goal is to make coming to work a great part of our team member's day. When our associates know they are valued and appreciated, they are most prepared to deliver outstanding results.
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This property is managed by
Nationwide Hotel Management Company, LLC