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Night AuditorHilton Garden Inn & Home2 Suites by Hilton Houston Medical CenterHouston, TX
A property of: American Liberty Hospitality
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Job Description

Night Auditor
Hilton Garden Inn & Home2 Suites by Hilton Houston Medical Center
Houston, TX 

Hilton Garden Inn / Home2 Suites - Houston Medical Center, Houston, TX
Opening August 2021! Two great brands, one great location! Situated in the Medical Center and Museum District of Houston - This new 300 room property will have a full-service restaurant and over 3,000 square feet of meeting space and a state-of-the-art technology package.  Night Auditors work overnight from 11pm-7am, minimal guest interaction with a higher emphasis in maintaining the hotel secure and conduct walks of the perimeters with some free time to read/study in between patrols.  A friendly/professional tone and actions are vital for this overnight role. If you are a looking for a potential career or advancement within the hotel industry and have a great attitude, please email your resume to or apply online.

Job Title: Night Auditor

Department: Rooms

Supervisor: Front Office Manager/Guest Service Manager and AGM/GM

Night Auditor Position Summary
The Night Auditor responsible for the overall operations and appearance of the front desk of a hotel, typically during the overnight shift. The Night Auditor is also responsible for attending to all front office needs, the needs of guests, especially during check-in and check-out and is responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel. This essential position is also responsible for reporting of revenues and activity of the hotel to regional and corporate level systems as directed.

Night Auditor Essential Duties and Responsibilities
include the following. Other duties may be assigned.

  • Check-in and check-out hotel guests in a confident, professional, and friendly manner.
  • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Provide gracious and efficient telephone service.
  • Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals.
  • Complete all items as listed on shift checklists.
  • Ensure proper credit card procedures are followed at all times to include credit card authorization/charging and guest signature on registration slip.
  • Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash,
  • Issue guest safety deposit boxes as requested.
  • Communicate service and amenities of the hotel to guests.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity deliver).
  • Meet with departing Front Office staff to review business status and follow up items.
  • Provide Concierge service - fluent knowledge of local restaurants, special events, city attractions, and guest amenities.
  • Knowledgeable of hotel fire and emergency procedures.
  • Keep the front desk areas clean and well organized.
  • Assist with reservations calls in a professional manner.
  • Document maintenance needs and submit to appropriate manager.
  • Maintain complete knowledge at all times of:

- all hotel features/services, hours of operation.
- all room types, numbers, layout, décor, appointments and location.
- all room rates, special packages and promotions.
- daily house count and expected arrivals/departures.
- room availability status for any given day.

  • Prepare any/all reports as directed.
  • Prepare appropriate housekeeping reports as directed.
  • Completing and producing various audit reports dictated by brand, system and ALH requirements.
  • Performing all the duties as outlined in the brand and reservation system training manuals.
  • Closing, balancing and making necessary corrections to guest and hotel accounts.
  • Counting and balancing cash, credit cards and direct bill accounts.
  • Investigation or analyzing out-of-balance situations and making adjustments or corrections as needed.
  • Communication to all necessary managers on property, GM and corporate office staff with reference to reporting and audit of daily revenues.
  • All other duties as assigned by management.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Job Requirements

Night Auditor Competencies 
To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.

Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.

Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

Personal Appearance - Dresses appropriately for position; keeps self well groomed.

Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

Judgement - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

Night Auditor
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
Six months or more at a hotel front desk, preferably as an auditor with brand experience.

Language Skills
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Bi-lingual or multi-lingual preferred.

Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Mathematical Skills
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent. Ability to calculate figures and amounts such as discounts, interests, proportions and percentages.

Computer Skills
To perform this job successfully, an individual should have knowledge of Database software. Computer literacy, Microsoft Office.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly be required to stand and walk and occasionally sit. The employee must occasionally lift pull/push and/or move up to 25 pounds. 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Job Details

Mid level

About this location

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location Type:


Consumer Focus
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Hilton Garden Inn & Home2 Suites by Hilton Houston Medical Center
Dual Brand Hilton Garden Inn & Home2 Suites by Hilton Houston
Medical Center; new construction, opening early 2021
show more
Address6840 Almeda Road, Houston, TX, 77021 View map
Property typeHotel 
room Count251-500 
location TypeUrban 

People (6)

CHRISTINE HSUIVICE PRESIDENT OF REVENUE MANAGEMENTChristine’s career began with American Liberty at the Hilton Garden Inn Galleria where she progressed through the responsibilities in Operations. Prior to joining Hilton World wide’s Revenue Management Consolidated Center (RMCC) in Dallas, TX, Christine earned a dual Master’s in Hospitality and Business Administration from the University of Houston. During her tenure with the RMCC, Christine mentored a team of analysts to ensure the successful implementation of revenue strategies for a collection of properties in the North American region. She determined her skillset would translate into other businesses, ultimately transitioning into a career in the energy sector back in Houston. She successfully completed 2 midstream projects for Williams and decided to focus on her passion – Revenue Management. Christine is currently the Vice President of Revenue Management where she is responsible for driving market share and revenue for the entire ALH portfolio.
STEVE SCOTTCORPORATE DIRECTOR OF SALES AND MARKETINGSteve Scott joined ALH in 2018 with over 35 years of hospitality experience. His positions have led him to Phoenix, Houston, Dallas and Kansas City with Hilton, Starwood, Marriott and Independent brands. Over the years, Steve has tackled properties with up to 750 rooms, task force assignments in North Carolina and California, as well as been on multiple hotel opening teams. Those foundational years, plus his regional roles with multi state responsibility have prepared him for his position as Corporate Director of Sales & Marketing. In this critical position, Steve is accountable for all Sales & Marketing teams and results portfolio wide, along with hiring and developing sales talent. In his free time, Steve loves travel, NFL football and spending time with his wife, kids and grandkids.
SCOTT AUSTINSENIOR VICE PRESIDENT OF OPERATIONSScott Austin, SVP of Operations, joined American Liberty Hospitality in July 2011 as General Manager of the Embassy Suites Houston Downtown. He has over 20 years multi-brand managerial experience in his role in which he is responsible for all aspects of hotel operations. He led the Embassy Suites to the forefront of the brand, receiving the coveted Hilton Connie Award twice as the top Embassy Suites Hotel in the world and recipient of Hilton’s highest individual honor for 2015 as a CEO Light & Warmth Award winner. Scott is an Executive Committee Member of the GHCVB Board and also a member of the Embassy Suite’s Circle of Leadership Team. In addition to his work with the GHCVB, he partners with Special Olympics of Texas for the Over the Edge annual fundraiser benefitting athletes across Texas and specifically Houston. Prior to joining American Liberty Hospitality, Mr. Austin held General Manager roles in New York, Orlando, and Houston. Scott studied Finance at McNeese State University and Hospitality Administration at Robert Morris University in Pittsburgh, PA. He along with his family have made Houston their home.
PAUL MCDONALDCHIEF FINANCIAL OFFICERAs CFO for American Liberty Hospitality, Mr. McDonald oversees accounting and financial operations for all hospitality projects owned and/or managed by ALH. Paul is a career Hospitality Executive with over 35 years of experience in all aspects of Hospitality Operations, Hotel Asset Management, Finance, and Accounting. Mr. McDonald was most recently with Starwood Hotels and Resorts Worldwide, where he served for over 22 years. As Vice President, Owner Services he oversaw Starwood’s portfolio of Joint Venture Hotels, and worked directly with Owners of Starwood’s North America managed hotel portfolio. Prior to his role in Owner Services, he served Starwood in various Corporate and Operational roles including VP-Real Estate Investment Management and Regional Director of Finance. Paul holds a Master’s Degree in Business Administration/Finance from the University of Houston and a bachelor’s degree from the State College of New Jersey. He completed additional studies in Asset Management from Cornell University and is an active member of Hospitality Financial and Technology Professionals (HFTP).
NICK MASSAD, JR.PRESIDENT & CEOAfter graduation from the Conrad N. Hilton College of Hotel and Restaurant Management at the University of Houston in 1973, Nick Massad joined American Liberty Hospitality as Food & Beverage Director at a Sheraton Hotel located in Dallas, Texas. He later served as General Manager of that hotel, as well as several of the company’s other hotels, before becoming its first President in 1983. He, along with his wife Vicki, purchased ALH in 1990, and Mr. Massad has since served as the company’s Chief Executive Officer. Mr. Massad has held the position of Board Chairman of the Hotel and Lodging Association of Greater Houston and of the Greater Houston Convention and Visitors Bureau. He is presently a member of the Dean’s Industry Advisory Board and of the Eric’s Club Board of the Conrad N. Hilton College of Hotel and Restaurant Management at the University of Houston and has also served as its Alumni Association President. Mr. Massad has also served on the franchisee councils of IHG and Starwood Hotels and is a preferred developer of various Hilton brands. He has received major industry awards including the 2016 Lifetime Achievement Award from Hilton Hotels Worldwide for his achievements as a Hilton partner and developer over the last two decades. Mr. Massad also received his Honorary Doctorate Degree from the University of Houston in 2012 for his industry success and for his many years of support and service to the school he attended and loves so much. In 2007 as a way to give back, the Massad family funded the rebuilding of the new library and archives of the Conrad N. Hilton College at the University of Houston. The project is known as the Massad Family Library and Hospitality Industry Archives, and is a source of great joy to all Hilton College students.

Culture (4)

American Liberty HospitalityAbout Us
OVER THE EDGEFor many years our Embassy Suites Houston Downtown has hosted Over the Edge, an event to raise money for Special Olympics of Texas. Each year this thrilling event’s participants repel down the 19 story hotel tower and collect nearly $200,000 for the non-profit group which supports over 50,000 athletes in Texas. In 2015, mother-daughter team Vicki Massad and Taylor Tritt took the challenge and went Over the Edge!
ADMIRAL HOSPITALITY SCHOLARSAdmiral Hospitality Scholars ("AHS") is a unique initiative created to provide an exceptional opportunity for a select group of Houston ISD high school students to launch a pathway to an exciting career in hospitality. The program was inspired by NBA Hall of Famer and philanthropist David Robinson who has used his sports and business careers as a platform to improve education. The program provides students with a meaningful hands on experience at local American Liberty Hospitality hotels.
MASSAD FAMILY LIBRARYNick and Vicki Massad presented the Hilton College of Hotel & Restaurant Management at University of Houston with a $1.5 million gift to enhance the college's library. The facility was renamed the Massad Family Library and Hospitality Industry Archives. Nick, a 1973 graduate, first learned of the college while working as a bellman at a Howard Johnson hotel in Arlington, Texas. “The college changed my life”, said Nick, "when I graduated, I always said that one day I would give something back."
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