Position : Night Auditor
JOB OVERVIEW: A night auditor provides excellent customer service to guests and keeps the front desk and accounting operations running smoothly at night. They assist guests with their overnight requests and balance accounts leftover from the day shift. A night auditor handles late night check-ins, manages guest requests and accepts reservations.
REPORTS TO: Front Desk Manager
ESSENTIAL JOB FUNCTIONS:
* Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
* Audit and balance reports from the day shifts
* Schedule guest wake-up calls and reservations for the following day
* Verify that all End of Day (EOD) work has been performed by other departments
* Respond to guest inquiries, concerns and complaints as needed
* Answer phones and place reservations
* Run EOD computer functions so they are complete by the end of the shift
* Prepare guest bills for next-day checkouts
* Review high balance report
* Review in house guest balances for billing
* Balance cash drawers and record receipts
REQUIRED SKILLS AND ABILITIES:
Proven experience as a Night Auditor or in a similar role, preferably in the hospitality industry
Basic accounting and facilities management skills
Basic math skills
An eye for detail
Good problem-solving skills
Strong customer service skills
The ability to multitask
Strong written and verbal communication skills
Availability to work overnight
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Ironwave staff. It is essential that you always remain professional, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Ironwave associate is a guest relations ambassador, every working minute of every day.
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
Safety & Security:
The safety and security of our guests and associates is of utmost importance to Ironwave. Every Ironwave associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.
Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, always, an “at will” associate.
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