Night AuditorHoliday Inn Express & Suites Ontario Airport Ontario, CA
A property of: Holiday Inn Express & Suites Ontario Airport
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Job Description

The Holiday Inn Express & Suites Ontario Airport is looking for a Night Auditor to help us mintain overall hotel operations and reconciliation/posting of all revenues from the previous day. 

The Night Auditor is responsible for check-in, check-out, suite shop sales and all other guest interactions. Must strive to exceed established standards at every opportunity and take pride in the overall look and feel of the front desk, lobby, and all surrounding areas.

ESSENTIAL FUNCTIONS

To perform this job successfully, our Night Auditor must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ensure every guest is greeted and welcomed in a unique and personable way upon arrival.
  • Reconcile and complete all daily Front Desk Agents’ work.
  • Run all night audit functions consistent with closing out all daily transactions and preparing for the following day’s operations.
  • Provide next day reports for the front office, sales, and GM as requested.
  • Promote the brand loyalty program and provide recognition and benefits to all present members.
  • Assure hotel is clean and in perfect condition and working order for the next day.
  • Act as the first point of contact for any overnight guest issues.
  • Begin breakfast preparations based on the menu for the day.
  • The Night Auditor anticipates guests’ needs and respond timely, efficiently, appropriately and in a friendly manner.
  • Process all transactions for the guests.
  • Assure overall cleanliness of the front office area, lobby, and surrounding areas.
  • Communicate to housekeeping and maintenance issues to the respective departments, for immediate attention.
  • Maintain professional image at all times through appearance and dress.
  • Follow Company policies and procedures.
  • Other duties as assigned by supervisor or management.

KNOWLEDGE, SKILLS, and ABILITIES

  • Knowledge of front desk operations and procedures, guest services and hotel services.
  • Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members.
  • Able to read and write to facilitate the communication process.
  • Able to work independently and desire to participate as part of a team.
  • Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred.
  • Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
  • Possess high school graduate level mathematical aptitude, know standard cash handling procedures
  • Ability to access and accurately input information using a moderately complex computer system.
  • Create sense of urgency in matters that will impact the success of the business.
  • The Night Auditor should demonstrate genuine care for customers and employees.
  • Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.
  • Possess complete knowledge of emergency procedures of the hotel.
  • Ability to observe and detect signs of emergency situations.
  • Able to work in fast paced environment.
  • Able to prioritize, organize, and manage multiple tasks.



Job Requirements

 

EDUCATION

The Night Auditor should possess a High School Graduate or GED; or equivalent combination of education and experience.

EXPERIENCE

Previous hospitality experience, especially within the brand, preferred, but not required.

Job Details

Entry level
Full-time

About this location

class:
Midscale
room Count:
101-250
location Type:
Suburban

Values

Customer Service
Growth
Knowledge
Leadership
Loyalty
Reliability
Teamwork

Perks

Company Discounts
Job Training
Paid Sick Days
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Holiday Inn Express & Suites Ontario Airport
Come experience the Gateway to Ontario at the Holiday Inn Express &
Suites Ontario Airport with 120 spacious guest accommodations and
over 3,000 square feet of meeting/banquet space.Guests wshow more
show more
Address2280 South Haven Avenue, Ontario, CA, 91761 View map
Property typeHotel 
classMidscale 
room Count101-250 
location TypeSuburban 
Company Logo
This property is managed by
Holiday Inn Express & Suites Ontario Airport