Night Audit ManagerHilton CabanaMiami, FL
A property of: Highgate Hotels
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Job Description

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com .

Location

Hilton Cabana Miami Beach is a brand-new oceanfront hotel that debuted on Miami Beach in June 2014. This upscale, Art Deco style ten-story hotel is located on famous Collins Avenue at 63rd Street and includes Cabana style buildings and 119 feet of beach front property - offering direct access to the Atlantic Ocean. Convenient to all that South Florida has to offer, the hotel offers 231 brand-new guestrooms with modern amenities plus chic onsite facilities.

Employment Status

Full-Time

Overview

The Night Manager/Night Audit Manager is responsible for ensuring that all daily reports are generated, daily revenues are balanced, express checkouts are processed efficiently and guests needing assistance during the shift are accommodated. The Night Manager will provide the management team with accurate and reliable information needed to make effective operational decisions.

Responsibilities

  • Check guests in and out.
  • Handle and take reservations.
  • Handle guest's special requests and customer complaints during shift.
  • Perform all other front desk duties and responsibilities.
  • Investigate and handle complaints, disturbances, emergencies, etc. during shift.
  • Perform some Night Audit functions, able to review all Night Audit related functions and able to produce Night Audit reports.
  • Assist in the preparation of Night Audit month-end reports, including in-house movie reports, house account summary, phone summary, etc.
  • Interview, train, supervise and develop Night Audit staff, including coaching, counseling and discipline.
  • Prepare, copy, and distribute reports as required.
  • Handle special guest requests.
  • Monitor and prepare Night Audit reports in accordance with Highgate Hotel's requirements meeting various due dates and deadlines, i.e.,
  • Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency.

Job Requirements

Qualifications

  • At least 5 years of progressive experience in a hotel or related field; or a 2-year college degree and at least 3 years of progressive experience in a related field; or a 4-year degree and a minimum of 1 year of progressive experience in a related field.
  • Previous supervisory responsibilities preferred.
  • Must be proficient in Windows, Company approved spreadsheets and word processing.
  • Long hours sometimes required.
  • Sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.

Job Details

Mid level
Full-time

About this location

class:
Midscale
room Count:
101-250
location Type:
Urban

Values

Belonging
Greatness
Growth
Innovation
Leadership
Pioneering
Trust
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Hilton Cabana
Hilton Cabanashow more
Address6261 Collins Avenue, Miami Beach, FL, 33140 View map
Property typeHotel 
classMidscale 
room Count101-250 
location TypeUrban 

Culture (3)

Aga Khan FoundationThe Aga Khan Foundation brings together human, financial and technical resources to address some of the challenges faced by the poorest and most marginalized communities in the world. Special emphasis is placed on investing in human potential, expanding opportunity and improving the overall quality of life, especially for women and girls.
Save the ChildrenSave the Children believes every child deserves a future. In the United States and around the world, we give children a healthy start in life, the opportunity to learn and protection from harm. We do whatever it takes for children – every day and in times of crisis – transforming their lives and the future we share.
Sustainability EffortsHighgate and its portfolio of properties are committed to incorporating environmentally friendly initiatives into our day-to-day activities. As part of our continued sustainability efforts we are proud to support Clean the World® in promoting waste reduction programs through the recycling of soap and bottled bath amenities — helping to protect the environment, preserve natural resources, and reduce costs.
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This property is managed by
Highgate Hotels