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National Event Sales Manager ( Chicago, IL)Time Out HeadquartersBrooklyn, NY
A property of: Time Out
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Job Description

National Event Sales Manager

Location: Chicago, IL.

Department: Time Out Market

Reporting to: Global Director of Projects, Property General Managers

Role Overview

We love what we do – and it shows! Time Out Market (TOM) is the division of Time Out that brings our food and cultural experiences to life for our guests, readers and clients. The National Event Sales Manager will be responsible for managing the Time Out Market Event Sales experience for the daily operations of the US Time Out Markets. This position will be responsible for implementation and the oversight of the entire lifecycle of event inquiries; as well as, manage National Events and on site Catering Sales. 

Job Requirements

Key Responsibilities

  •      Handle all incoming TOM event inquiries and ensure follow up on the same business day.
  •      Coordinate all administrative event details with client from inquiry to close including negotiating, executing proposals, contracts, credit card authorization forms, processing payments and deposits, developing floor plans, post event follow-up and lost business reports.
  •       Work with the chefs and operators of each concession stand to develop competitive, exciting, and diverse catering/event offerings.
  • Work with local management to coordinate all logistical event details from planning to execution, including site inspections, tastings, vendor meetings, and day-of onsite client contact.
  •      Coordinate with TOM Management Operations Team to ensure seamless execution of event.
  •      Act as primary contact to client leading up to their event date and follow up as needed; must be able to monitor the progress of the event and deal with diversions and uncertainties immediately
  •       Liaise with Time Out Digital teams to execute Marketing strategies and Creative Solutions for Event Sales.
  •      Build and maintain client database to ensure repeat business.
  •      Partner with local TOM Finance to produce all necessary Event Cards and process all financial payments as required by each event.
  •       Conduct weekly BEO meetings with the local TOM Management team to discuss the details of the events including but not limited to staffing levels, room set-up, menus, and special requests. 
  •       Manage “Triple Seat” program including conversion of inquiries and lost business tracking.
  •       Prepare monthly property sales and commission reports, provide to local GM for approval and payment.  
  •       Achieve pre-set sales budgets and forecasts on a monthly, quarterly, and yearly basis. 
  •       Develop long-term event strategies that demonstrate continued evolution. To include, but not limited to, conducting industry research to identify new event opportunities, and maintaining knowledge of local competition.

Skills

  • Ability to work as a team, stay organized, handle various projects at one time, lead others, delegate
  • Ability to provide incentives for staff to go above and beyond the expectations of their roles
  • Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public
  • Ability to speak to guests fluently regarding the food, beverage, and overall concept
  • Ability to demonstrate and impose upon service staff the ability to service guests with utmost of care, service and excellence, utilizing the highest standards of service techniques
  • Ability to follow-up and make accurate decisions
  • Strong problem-solving skills
  • Ability to maintain a high level of confidentiality
  • Ability to write reports, business correspondence and procedure manuals
  • Ability to demonstrate a positive attitude always
  • Ability to keep an open and objective view
  • Ability to listen empathetically and be respectful always
  • Ability to maintain composure and stay focused
  • Ability to work well under pressure

General Requirements

  • 21+ years of age.
  • Possession of or the ability to possess all state required work cards.
  • Proof of eligibility to work in the United States.

Working Knowledge Requirements

  • 1-3 years in a similar role required within the hospitality industry.
  • Proficient in Windows MS Office, Outlook.
  • Proficient in Triple Seat or other property management sales systems
  • Previous experience managing budgets and event staff.
  • Previous experience in event planning and sales.
  • Valid Driver’s License
  • Ability to work nights/weekends as needed

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

  • Must present and maintain a professional image to further the overall theme of the venue
  • Must have good positive energy throughout the day
  • Must be observant and quick to respond to various situations
  • Must be able to move quickly through work and set the pace in the office and/or venue
  • Must be able to sit and/or stand for extended periods of time
  • Must be dexterous and able to participate in all service aspects.
  • Must be able to twist, tow (push or pull), reach, bend, climb and carry as necessary
  • Must be able to push and lift up to 50lbs

Work Environment and Schedule

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

  • Small to Medium office environment
  • Ability to work from home
  • Personal desk space
  • Restaurant environment
  • 5-25% National Travel
  • Comvinaion of remote and on site work

What we look for in a candidate

Time Out is a company filled with individuals as diverse as the cities we live in and cover.  At the same time there are common characteristics and values we all share. To join our team, you’ll want to… 

  • Be commercially astute
  • Either have experience at or want to dive headfirst into a fast-paced transformative company in pursuit of excellence
  • Think globally
  • Have excellent communication and relationship building skills
  • Strong on site Catering Sales Background ( Excellent base and Commission) 
  • Have a high sense of ownership, urgency and drive
  • Be a team player

Job Details

Mid level
Full-time

Values

Consumer Focus
Diversity
Hospitality
Personal Growth
Trust

Perks

401(K)
Company Discounts
Happy Hours
Paid Holidays
Paid Time Off
Performance Bonus
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People (4)

Julio BrunoCEO of Time Out GroupAs Chief Executive Officer of Time Out Group, the leading global media and entertainment business bringing the soul of the city to life in over 328 cities and 58 countries, Julio Bruno acts as lead motivator, idea captain, expert gear-shifter and team adhesive. Since joining Time Out in 2015, Mr. Bruno’s strategic vision has bolstered the company’s shareholder value, responsible for taking Time Out public in June 2016. He is also a great supporter of the start-up community currently serving as an investor and board adviser in several companies globally.
Sumindi PeirisCMO of Time Out GroupSumindi Peiris brings over 20 years of experience to her role as Global CMO of Time Out Group, an international media and leisure brand. As the company’s first Group CMO, Sumindi leads branding and communications efforts for Time Out Media and Time Out Market with a passion for purpose driven marketing. Sumindi’s expertise in lifestyle brand management is centered around developing marketing ecosystems and high performing teams that drive value. She is known for producing integrated campaigns that deliver a globally aligned identity and customer experience for iconic Luxury, Lifestyle and CPG brands worldwide. Recognized for her work in top media publications across the globe, such as Wall Street Journal and Bloomberg, Sumindi is a true marketing innovator, brand developer and expert data-mining specialist
Didier SouillatCEO of Time Out MarketDidier Souillat joined Time Out Market as CEO in February 2016 to lead the global expansion of Time Out Market. He has considerable experience in both the retail and hospitality world. Prior to joining Time Out Market, he served as Executive Vice President for the internationally renowned Hakkasan brand, overseeing the company’s global restaurant portfolio. Previously, Didier held senior management positions in some of the U.K.’s top high-end retail brands, including Selfridges and Harrods, where he was Director of Food Halls & Restaurants. He also served as Director Food & Restaurants at McArthur Glen and as Managing Director at Daylesford Organic. After graduating in Hospitality, Food & Beverage from the Ecole Lausanne Hotel Management School in Switzerland, he started his career in the hotel industry, working in cities around in the world such as Dakar, Hong Kong, Nagoya, Bahrain and Singapore.
Neil WoodInterim CFO of Time Out GroupNeil Wood joined Time Out Group as interim CFO in November 2020. Neil is a Fellow of the Institute of Chartered Accountants with over 30 years’ experience advising boards across a variety of industries. Neil began his career with Arthur Andersen as an auditor, becoming an audit partner in 2000. Neil spent 17 years as an audit partner and then management consulting partner in Deloitte LLP serving clients across the UK, Europe, the Middle East and the United States, retiring from Deloitte in 2017. Further to this, from 2007 to 2013 Neil was CFO for and Executive Board Member of the London Organising Committee of the Olympic and Paralympic Games (“LOCOG”) having previously led on securing the Olympics for London, where his achievement was recognised and awarded an MBE. More recently, Neil led on Heathrow's multi billion pound expansion programme. Neil sits as a non executive director on a number of boards including the advisory board for the Dubai EXPO.

Culture (1)

About Our CultureAt Time Out Group we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age; disability; gender, gender reassignment; race; religion or belief; sexual orientation; marriage and civil partnership; pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We are in the happiness business.
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