Laundry AttendantGraduate ProvidenceProvidence, RI
A property of: Highgate Hotels
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Job Description

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. .


Located in the heart of downtown Providence, Rhode Island, the 294-room Graduate Providence is a landmark hotel with an illustrious past. Designed by the celebrated firm Warren and Wetmore, the architects behind New York City's Grand Central Station, the hotel debuted to widespread acclaim in 1922 and quickly became the tourist and social center of Providence. Today, deeply woven within the city's fabric and culture and beloved by generations of guests, the Graduate Providence is an authentic Providence tradition. The Graduate Providence is a member of the Historic Hotels of America.

Employment Status



The Laundry Attendant is responsible for handling and sending out all housekeeping linen to the outside laundry service. The attendant is also responsible for the receipt and distribution of all housekeeping linen that arrives back from the outside laundry service and must ensure that the clean linen is available for use by the hotel's departments when needed.


Essential Responsibilities :

Knowledge of cleanliness standards.

Approach all encounters with guests and employees in a friendly, service oriented manner.

Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working.

Maintain regular attendance in compliance with Highgate standards, as required by scheduling which will vary according to the needs of the hotel

Comply at all times with Highgate standards and regulations to encourage safe and efficient hotel operations.

Maintain a warm and friendly demeanor at all times. Be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees.

Wash, dry, fold, sort and store any linen needing emergency processing

Count linen daily and keep a record of what linen goes out and what linen comes in by cart count.

Inspect the quality of linens. Sort out and count discarded linen.

Sort all dirty linen coming down the dirty linen chute into its appropriate linen bins. Terry verses sheets.

Size and stack sheets for distribution to guest floors

Responsible for the delivery of all laundry bins with the dirty linen to the first floor designated loading area for pick ups.

Responsible for the receipt of all laundry bins with clean linen. Once received must deliver the clean linen to the appropriate satellite closet throughout the Hotel.

Properly stock and organize linen in each satellite closet.

Maintain the dirty linen chute room and ensure the laundry room is clean and organized on a daily basis.

Report all lost & found items to the Housekeeping Supervisor immediately

Promptly report any deficiencies and maintenance needs in work area

Immediately report all suspicious occurrences and hazardous conditions

Handle, store and label all hazardous substances according to state and federal regulations

Maintain cleanliness and safety of work areas at all times

Practice safe work habits at all times to avoid injury to self and others

Other duties as required

Job Requirements


Qualification Standards

High School Diploma or equivalent required

Experience in a hotel or a related field preferred

Able to follow simple verbal and written instructions

Able to read and understand chemical labels

Bilingual helpful but not required

Physical Requirements

Long hours sometimes required

Heavy work - Exerting up to 100 pounds of force occasionally, and /or 50 pounds (and higher) of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Must be able to push/pull full linen bins on wheels weighing up to 500 lbs.

Must be able to pull/lift/sort dirty linen exerting up to 50 lbs. of force

Must be able to stand and walk moderate to long distance throughout shift. Bends, stoops, reaches to perform routine job tasks.

Ability to work in heat

Stock housekeeping carts daily

Wash linen according the housekeeping needs thru the day

Deliver supplies thru the day to the room attendants.

Sweep and clean laundry

Mental Requirements

Must be able to convey information and ideas clearly and have good verbal communication skills

Must have high quality standards for production with a customer service focus

Must be organized and efficient

Must be able to evaluate and select among alternative courses of action quickly and accurately

Must work well in stressful, high pressure situations

Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests

Must be a good team player

Must be able to work productively with little to no supervision

Must be trustworthy and reliable

Job Details

Mid level

About this location

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Graduate Providence
Graduate Providenceshow more
Address11 Dorrance Street, Providence, RI, 02903 View map
Property typeHotel 
room Count251-500 
location TypeUrban 

Culture (3)

Aga Khan FoundationThe Aga Khan Foundation brings together human, financial and technical resources to address some of the challenges faced by the poorest and most marginalized communities in the world. Special emphasis is placed on investing in human potential, expanding opportunity and improving the overall quality of life, especially for women and girls.
Save the ChildrenSave the Children believes every child deserves a future. In the United States and around the world, we give children a healthy start in life, the opportunity to learn and protection from harm. We do whatever it takes for children – every day and in times of crisis – transforming their lives and the future we share.
Sustainability EffortsHighgate and its portfolio of properties are committed to incorporating environmentally friendly initiatives into our day-to-day activities. As part of our continued sustainability efforts we are proud to support Clean the World® in promoting waste reduction programs through the recycling of soap and bottled bath amenities — helping to protect the environment, preserve natural resources, and reduce costs.
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Highgate Hotels