Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com .
Located in the heart of downtown Providence, Rhode Island, the 294-room Graduate Providence is a landmark hotel with an illustrious past. Designed by the celebrated firm Warren and Wetmore, the architects behind New York City's Grand Central Station, the hotel debuted to widespread acclaim in 1922 and quickly became the tourist and social center of Providence. Today, deeply woven within the city's fabric and culture and beloved by generations of guests, the Graduate Providence is an authentic Providence tradition. The Graduate Providence is a member of the Historic Hotels of America.
The Laundry Attendant is responsible for handling and sending out all housekeeping linen to the outside laundry service. The attendant is also responsible for the receipt and distribution of all housekeeping linen that arrives back from the outside laundry service and must ensure that the clean linen is available for use by the hotel's departments when needed.
Essential Responsibilities :
Knowledge of cleanliness standards.
Approach all encounters with guests and employees in a friendly, service oriented manner.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working.
Maintain regular attendance in compliance with Highgate standards, as required by scheduling which will vary according to the needs of the hotel
Comply at all times with Highgate standards and regulations to encourage safe and efficient hotel operations.
Maintain a warm and friendly demeanor at all times. Be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees.
Wash, dry, fold, sort and store any linen needing emergency processing
Count linen daily and keep a record of what linen goes out and what linen comes in by cart count.
Inspect the quality of linens. Sort out and count discarded linen.
Sort all dirty linen coming down the dirty linen chute into its appropriate linen bins. Terry verses sheets.
Size and stack sheets for distribution to guest floors
Responsible for the delivery of all laundry bins with the dirty linen to the first floor designated loading area for pick ups.
Responsible for the receipt of all laundry bins with clean linen. Once received must deliver the clean linen to the appropriate satellite closet throughout the Hotel.
Properly stock and organize linen in each satellite closet.
Maintain the dirty linen chute room and ensure the laundry room is clean and organized on a daily basis.
Report all lost & found items to the Housekeeping Supervisor immediately
Promptly report any deficiencies and maintenance needs in work area
Immediately report all suspicious occurrences and hazardous conditions
Handle, store and label all hazardous substances according to state and federal regulations
Maintain cleanliness and safety of work areas at all times
Practice safe work habits at all times to avoid injury to self and others
Other duties as required
High School Diploma or equivalent required
Experience in a hotel or a related field preferred
Able to follow simple verbal and written instructions
Able to read and understand chemical labels
Bilingual helpful but not required
Long hours sometimes required
Heavy work - Exerting up to 100 pounds of force occasionally, and /or 50 pounds (and higher) of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Must be able to push/pull full linen bins on wheels weighing up to 500 lbs.
Must be able to pull/lift/sort dirty linen exerting up to 50 lbs. of force
Must be able to stand and walk moderate to long distance throughout shift. Bends, stoops, reaches to perform routine job tasks.
Ability to work in heat
Stock housekeeping carts daily
Wash linen according the housekeeping needs thru the day
Deliver supplies thru the day to the room attendants.
Sweep and clean laundry
Must be able to convey information and ideas clearly and have good verbal communication skills
Must have high quality standards for production with a customer service focus
Must be organized and efficient
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must work well in stressful, high pressure situations
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
Must be a good team player
Must be able to work productively with little to no supervision
Must be trustworthy and reliable