Hotel Concierge/Front Desk AgentPlaza La Reina Los Angeles, CA
A property of: Plaza La Reina
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Job Description

  

A 4-Star Luxury Boutique Hotel, located in the heart of Westwood in Los Angeles, is looking for an experienced front desk agent to join the team! 

Summary:

Handles all essential front desk duties to properly accommodate guests from creating their reservation until check out, to ensure upmost guest satisfaction. 

Essential Job Duties and Responsibilities:

· Create and modify all guest reservations using Roomkey PMS system

· Check in and out all guests 

· Respond to and accommodate all guests’ requests in a timely manner

· Resolve guests’ complaints through problem solving

· Communicate with all departments and management 

· Suggest and reserve concierge services such as tours, restaurants and events

Job Requirements

Requirements:

· Two years of front desk experience in a luxury hospitality environment is required 

· One year of hotel front desk experience is preferred

· Roomkey PMS experience is a plus 

· Flexible schedule including availability to work evenings, overnights, weekends, and holidays 

· Proficiency in speaking, reading, and writing in English

· Ability to lift up to 30 lbs. 

· High school diploma or equivalent is required. College graduate is a plus. 

Job Details

Mid level
Full-time
Hourly ($16 - $17.5)
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Plaza La Reina
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Address10877 Wilshire Blvd, Los Angeles, CA, 90024 View map
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