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A 4-Star Luxury Boutique Hotel, located in the heart of Westwood in Los Angeles, is looking for an experienced front desk agent to join the team!
Handles all essential front desk duties to properly accommodate guests from creating their reservation until check out, to ensure upmost guest satisfaction.
Essential Job Duties and Responsibilities:
· Create and modify all guest reservations using Roomkey PMS system
· Check in and out all guests
· Respond to and accommodate all guests’ requests in a timely manner
· Resolve guests’ complaints through problem solving
· Communicate with all departments and management
· Suggest and reserve concierge services such as tours, restaurants and events
· Two years of front desk experience in a luxury hospitality environment is required
· One year of hotel front desk experience is preferred
· Roomkey PMS experience is a plus
· Flexible schedule including availability to work evenings, overnights, weekends, and holidays
· Proficiency in speaking, reading, and writing in English
· Ability to lift up to 30 lbs.
· High school diploma or equivalent is required. College graduate is a plus.
|Address||10877 Wilshire Blvd, Los Angeles, CA, 90024 View map|