Guest Services RepresentativeThe Chanler at Cliff WalkNewport, RI
A property of: The Chanler at Cliff Walk
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Job Description

Guest Services Representative

As a family owned and operated luxury boutique hotel, you are the most important asset to the happiness of our guests. You bring a unique blend of experience, passion, and sincerity to your role. You'd join a group of like-minded hospitality professionals who strive to learn from and support one another. As your career aspirations are achieved, you'll have the chance to experience additional opportunities and growth, both professionally and personally.

Job Description: Provide superior guest service by following all of The Chanler service standards. Display enthusiasm and poise when dealing with guests and accommodating their every need. Making, modifying, and cancelling room reservations. Deliver professional and warm pre-arrival/reservations, arrival, and departure experiences for all of our guests, as well as extending the same level of service throughout the guest stay. Guest Service Representatives are also expected to work closely with every other department to comply with guests' needs, safety, and enjoyment during their stay.

Requirements:

* High School Degree
* College Degree is preferred
* 2+ years hotel experience
* Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
* Strong computer skills
* Excellent time management and organizational skills.
* Must be available to work days, nights, weekends and holidays
* Ability to stand and lift and/or move up to 50 pounds

Job Requirements

see above for details

Job Details

Mid level
Full-time

About this location

class:
Luxury
room Count:
0-50
location Type:
Resort

Values

Accountability
Customer Focus
Excellence
Integrity
Reliability
Sincerity
Teamwork

Perks

401(K)
Dental Benefits
Discounted Staff Meals
Health Insurance Benefits
Job Training
Paid Time Off
Vision Benefits
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The Chanler at Cliff Walk
The Chanler at Cliff Walk - join our team!show more
Address117 Memorial Boulevard, Newport, RI, 02840 View map
Property typeHotel 
classLuxury 
room Count0-50 
location TypeResort 

Culture (1)

Working environmentAs a family-owned and operated luxury boutique hotel, you are the most important asset to the happiness of our guests. You bring a unique blend of experience, passion, and sincerity to your role. You'd join a group of like-minded hospitality professionals who strive to learn from and support one another. As your career aspirations are achieved, you'll have the chance to experience additional opportunities and growth, both professionally and personally.
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This property is managed by
The Chanler at Cliff Walk