Guest Services RepresentativeNew World InnPensacola, FL
A property of: New World LandingPosted 4 weeks ago

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Job Description

 The New World Inn in Pensacola, FL is seeking a guest services representative to join its front desk team.

The guest service representative is responsible for greeting and registering guests, checking guests in and out promptly and courteously, and closing out guest accounts upon completion of their stay.

Front Desk 7-3 & 3-11

  • Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
  • Respond to guest complaints, requests and emergencies
  • Verify that all EOD work has been performed by other departments
  • Respond to guest inquiries, concerns and complaints as needed
  • Answer phones and place reservations
  • Confirm upcoming reservations
  • Book walk-in and call in reservations
  • Be familiar with our site and navigate guest through online booking over the phone
  • Team with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
  • Be familiar with surrounding area activities, restaurants, etc
  • Provide information about our hotel, available rooms, rates, and amenities
  • Able to work in other departments if short staffed 
  • Night Audit 11pm-7am
  • Perform security checks
  • Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
  • Respond to guest complaints, requests and emergencies
  • Verify that all EOD work has been performed by other departments
  • Respond to guest inquiries, concerns and complaints as needed
  • Answer phones and place reservations
  • Confirm upcoming reservations
  • Book walk-in and call in reservations
  • Be familiar with our site and navigate guest through online booking over the phone
  • Team with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
  • Be familiar with surrounding area activities, restaurants, etc
  • Provide information about our hotel, available rooms, rates, and amenities.

Job Requirements

To be successful in this position, the Guest Service Representative should have:

  • High School Diploma or equivalent
  • Must have a flexible schedule
  • 1 year hotel experience
  • 1 year customer service

Job Details

Entry level
Full-time

About this location

class:
Upscale
room Count:
0-50
location Type:
Urban
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New World Inn
A Historic Boutique Hotel in Downtown Pensacola Nestled in the heart of
historic Downtown Pensacola, New World Inn is a long-time Gulf Coast
favorite for an unparalleled hospitality experience.
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Address600 South Palafox Street, Pensacola, FL View map
Property typeHotel 
classUpscale 
room Count0-50 
location TypeUrban 
Company Logo
This property is managed by
New World Landing