Guest Services RepresentativeThe Harbor Grand HotelChicago, IL
A property of: Toast Hotel Group
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Job Description

Do you love working with people? Join our team in providing guests with highly personalized service and memorable experiences at our waterfront hotel in New Buffalo, Michigan.  

The Harbor Grand Hotel in New Buffalo, Michigan, is looking for a full-time Guest Services Representative to assist our guests with all aspects of their stay.

Guest Service Representative Relations

  • Greet guests with a warm welcome.
  • Assist guests with making reservations.
  • Assist guests with check-in and check-out process.
  • Provide information about our hotel, rates, and amenities. 
  • Provide guests with suggestions for things to do in the area: restaurants, beaches/parks,      shopping, etc. 
  • Accommodate guest's needs and any special requests. 
  • Respond to guest's concerns in a timely and professional manner.

Job Requirements

Guest Services Representative Requirements

  • One year of customer service experience, front desk experience helpful, but required. 
  • Excellent communication, multitasking & administrative skills.
  • Positive attitude.
  • A strong work ethic.
  • Patience and problem-solving skills.

Guest Services Representative Hours

Guest Service Representatives must work when department demands are highest; this includes evenings, weekends, and holidays.

Toast Hotel Group is an independent hospitality management and development company operating full-service waterfront hotels and restaurants on the New Buffalo harbor

Job Details

Entry level
Full-time
Hourly ($13 - $15)

About this location

class:
Luxury
room Count:
0-50
location Type:
Small Metro / Town

Values

Customer Service
Diversity
Hard Work
Leadership
Learning
Togetherness
Unselfishness

Perks

Discounted Staff Meals
Health Insurance Benefits
Paid Holidays
Paid Time Off
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Today
The Harbor Grand Hotel
The Harbor Grand Hotel is a low-key luxury boutique hotel with an
emphasis on romance, relaxation, and rejuvenation. Situated right along
the edge of the water, a Frank Lloyd Wright inspired buildinshow more
show more
Address111 West Water Street, New Buffalo, MI, 49117 View map
Property typeHotel 
classLuxury 
room Count0-50 
location TypeSmall Metro / Town 
Company Logo
This property is managed by
Toast Hotel Group