Guest Services RepresentativeRadisson Hotel Lansing at the CapitolLansing, MI
A property of: Pyramid Hotel Group
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Job Description


The Radisson Hotel Lansing at the Capitol, located in the heart of downtown Lansing, is currently seeking a guest services representative to join its front desk team.

The guest service representative is responsible for greeting and registering guests, checking guests in and out promptly and courteously, and closing out guest accounts upon completion of their stay.

Due to the cyclical nature of the hospitality industry, regular attendance is essential to the successful performance of this position, as well as the ability to work varying non-traditional schedules to reflect the business needs of the hotel.


Job Requirements


The successful candidate will have a strong customer service background in a fast paced environment. Demonstrated ability to resolve guest issues and contribute to a high functioning team environment. Education must include basic math, verbal and written communications skills. Relevant prior work experience to include customer service, problem resolution, and reception/front desk experience preferred. Experience with property management systems (like OPERA) is preferred but not required.

Job Details

Entry level

About this location

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Radisson Hotel Lansing at the Capitol
Radisson Hotel Lansing at the Capitolshow more
Address111 N Grand Ave, Lansing, MI, 48933 View map
Property typeHotel 
room Count51-100 
location TypeUrban 

People (3)

Warren FieldsChief Investment OfficerWarren Fields has over two decades of experience in all facets of hospitality finance, acquisitions, and operations. As Chief Investment Officer and founding partner of Pyramid, Mr. Fields has overseen the growth of Pyramid’s portfolio to its current levels of hotels through development, acquisitions, third-party management, and asset management for over 15 years. He is responsible for all aspects of business development, fundraising, acquisitions, and new investment opportunities. Mr. Fields began his career with Beacon Hotel Corporation, a predecessor company to Promus, where he served as Vice President of Development for Guest Quarters Suites, and later DoubleTree. He returned to Boston in 1999 to form Pyramid.
James DinaPrincipal Chief Operating OfficerRichard Kelleher, Principal Chief Executive Officer James Dina, Principal Chief Operating Officer Warren Fields Chief Investment Officer James Dina brings more than 25 years of hospitality management to Pyramid as Chief Operating Officer. His accomplishments include the leadership of two company mergers, the acquisition of the CNL portfolio into Pyramid’s platform, and the brand conversion and management transition of more than 200 hotels. Mr. Dina began his hospitality career in Food and Beverage with the Sheraton and Westin Hotel corporations. In 1988, he joined Guest Quarters Suites Hotels which later merged with DoubleTree Hotels. As part of DoubleTree, Mr. Dina led the merger and integration of Red Lion and DoubleTree Hotels as well as Promus and the DoubleTree hotels and became the Vice President of Pacific Northwest Operations. Mr. Dina was later appointed Chief Operating Officer of Red Lion Hotels. In 2000, Mr. Dina joined his colleagues, Richard Kelleher and Warren Fields, at Pyramid. Mr. Dina is responsible for company operations and maximizing performance of Pyramid’s portfolio. In 2000, Mr. Dina joined his colleagues, Richard Kelleher and Warren Fields, at Pyramid. Mr. Dina is responsible for company operations and maximizing performance of Pyramid’s portfolio.
Richard KelleherPrincipal Chief Executive OfficerRichard Kelleher is one of the hospitality industry’s most dynamic and accomplished executives. For over 30 years he has built and led strong, diverse teams in the development and management of leading hotel organizations. In 1983, following an early career in consulting, Mr. Kelleher co-founded Beacon Hotel Corporation, a Boston-based hotel development and management firm that grew to 40 hotels in four years. He further directed the company’s growth through acquisition of Guest Quarters Suites Hotels, Pickett Suite Hotels, and DoubleTree Hotels Corporation. The newly formed company was renamed DoubleTree Hotels Corporation, and Mr. Kelleher was named president and Chief Executive Officer. Subsequently, DoubleTree merged with the Promus Hotel Corporation and continued to grow and manage the following brands: Embassy Suites, Red Lion Hotels, Hampton Inn and Suites, Club hotels by DoubleTree, Homewood Suites, Harrison Conference Centers, and RFS Hotels. Mr. Kelleher was named president and Chief operating Officer of the newly formed Promus Hotel Corporation. Under his leadership, Promus expanded to 1,250 hotels, including the acquisition of over $5 billion in hotel companies and real estate. At Promus, Mr. Kelleher and his senior team raised over $7 billion in debt and over $700 million through equity offerings. In 1999, Mr. Kelleher returned to Boston to form Pyramid Advisors Limited Partnership. In 2007, he served as Chairman of the Legacy Hotel REIT, the largest Canadian hotel REIT, where he led the sale of the company for $2.5 billion, at a 20% premium for the shareholders.

Culture (1)

Pyramid Hotel GroupPyramid Hotel Group is committed to being the best, most desirable employer in the industry. To achieve this goal, we recognize the importance of providing respect, support and rewards to all of our people. We seek motivated and enthusiastic team players to join Pyramid Hotel Group who believe in these same values. Passionate People. Proven Results
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Pyramid Hotel Group