Grand Geneva Talent Development ManagerGrand Geneva Resort & SpaLake Geneva, WI
A property of: Marcus Hotels and Resorts
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Job Description

Grand Geneva Resort & Spa, a Marcus Hotels & Resorts Property, is seeking an enthusiastic candidate interested in demonstrating their passion and knowledge for training & development in our 1,300 acre property. We are an award-winning, AAA Four Diamond all-seasons resort in the legendary southeastern Wisconsin community of Lake Geneva. Located 90 minutes from Chicago and 50 minutes from Milwaukee, Grand Geneva Resort & Spa features 355 guest accommodations, including deluxe rooms and suites, along with 29 new villas. On site, guests can enjoy the WELL Spa + Salon; two championship 18-hole golf courses; The Mountain Top, a ski and snowboard facility; 62,000-square-feet of meeting and convention space and five restaurants. Also on the resort's grounds is the Timber Ridge Lodge & Waterpark, featuring 225 guest suites and 50,000 square feet of year-round, indoor/outdoor waterpark excitement, bringing the total number of rooms on the Grand Geneva campus to 609. For more information, please visit and follow us on Facebook, Twitter and Instagram.

As a Talent Development Manager at Grand Geneva, you will oversee and implement continuous learning of associates to reflect our culture, values, and high service levels to drive business results. Develop, plan, coordinate and facilitate workshops, service and training programs. Assist leaders in communicating and upholding property culture and standards.

The right candidate for the role is capable of partnering with leadership at all levels to ensure each department has a quality new associate training and onboarding program to build strengths, address areas of opportunity and improve the overall performance of new associates.

Most of all, they're committed to the Marcus mission: serving people, creating memories, and delivering exceptional experiences.

Other Essential Duties and Responsibilities:
  • Partners with functional leadership to identify training and operational opportunities regarding service and technical skills
  • Champions the creation, implementation and facilitation of property-wide initiatives to address service excellence, utilizing 4DX Techniques.
  • Facilitates and organizes workshops included but not limited to; new associate Orientation, Job Skills, Service Delivery & Recovery, Supervisory Skills, Health & Safety, Serving Alcohol Responsibly, Food Safety.
  • Creates and updates department specific training material with the collaboration of department leaders.
  • Formulates training programs and schedules based on knowledge of identified training .needs, company operations, business systems or property changes.
  • Trains specific department trainers in effective techniques for training new associates.
  • Maintains records and prepares reports to evaluate performance of programs and monitor progress of trainees.
  • Ensure compliance training requirements are being met.
  • Organizes and develops training materials, manuals, testing and evaluation procedures, multimedia visual aids, and other educational material.

  • Bachelor's degree in Organizational Development, Training, Human Resources, Adult Education, or related field/s strongly preferred.
  • Five years' experience in learning and development role including needs assessment, content development, design, facilitation and corresponding metrics to training and development.
  • Prefer proven experience impacting service scores through implementation of operational initiatives and/or training methods.
  • Proven presentation and facilitation skills.
  • Ability to create high-quality training manuals and materials.
  • Ability to communicate effectively with managers and other associates within the campus and organization.
  • Ability to interact effectively with all levels of personnel in a fast-paced environment.
  • Prior experience in the hospitality industry preferred.
  • Proficient with Microsoft Suite Programs & Applications.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Grand Geneva is an Equal Opportunity Employer.

Job Requirements

See Job Description

Job Details

Mid level

About this location

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Dental Benefits
Disability Insurance
Flexible Spending Account (FSA)
Health Insurance Benefits
Life Insurance
Paid Holidays
Vision Benefits
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Grand Geneva Resort & Spa
Imagine a retreat away from all the noise of everyday life. Situated on
1,300 acres in the woodlands of Lake Geneva, Wisconsin, Grand
Geneva Resort & Spa offers a variety of adventures one cashow more
show more
Address7036 Grand Geneva Way, Lake Geneva, WI, 53147 View map
Property typeHotel 
room Count251-500 
location TypeResort 

People (2)

STEVE MARTINVice President of Human ResourcesMartin has over 20 years of human resources and hospitality industry experience. He joined The Marcus Corporation in 2000 as Corporate Human Resources Director of the company’s former Baymont Inns & Suites limited-service lodging division. During his career with the company he served as the Director of Human Resources for the Hilton Milwaukee and held several human resources roles for The Marcus Corporation including Director of Benefits and most recently, Assistant Corporate Director of Human Resources. Prior to joining The Marcus Corporation, Martin worked for Hyatt Hotels & Resorts, Radisson Hotels and Embassy Suites. Martin is a member of the Society for Human Resources Management (SHRM) and holds the Senior Professional in Human Resources (SPHR) designation from the HR Certification Institute. He graduated with a bachelor’s degree in hospitality, restaurant and institution management from Iowa State University.
MICHAEL SWASEYSenior Vice President of OperationsSwasey joined Marcus Hotels & Resorts in 2015, having most recently served as Vice President of Hotel Operations for Alena Hospitality, based in Orlando, FL. His prior experience includes serving as Vice President of Asset Management for Inland American Lodging Management, L.L.C. (now Xenia REIT) in Orlando, FL, and serving in operations roles for B.F. Saul Company – Hospitality Group, Bethesda, MD.; Legacy Hospitality, Inc., Albuquerque, NM.; InterContinental Hotel Group, Atlanta, GA, and Sage Hospitality, Denver, CO. Swasey graduated with a bachelor’s degree from Brigham Young University in Provo, Utah and holds a master’s degree from the University of Utah in Salt Lake City. He serves on the American Hotel & Lodging Association Food & Beverage Committee and is a member of HAMA (Hospitality Asset Managers Association). Swasey is an avid college football fan, speaks fluent Spanish and loves to travel to Latin America. He spends his time volunteering as a Career Coach for Pathfinders, an after-school program that helps students develop a successful future. He is also actively involved with his congregation’s youth program.

Culture (3)

VOLUNTEER EFFORTSThe Marcus Corporation and Marcus Hotels invests in our communities with contributions of time and leadership. Last year alone, we contributed more than 28,000 hours of volunteer time. Company executives have also helped raise millions of dollars and set strategic paths for success for several local nonprofit and civic organizations including but not limited to United Way, Variety the Children’s Charity, and the United Performing Arts Fund. In addition, Marcus Hotels & Resorts recognizes associates each year for their dedication to serve their community and make a difference in the lives of others through the Ben Marcus Humanitarian Award.
THE PINK ROOMIn 2010, three employees at the InterContinental Milwaukee wanted to do something to support the fight against breast cancer. The women came up with the idea of The Pink Room - special pink rooms, complete with pink accents throughout, themed artwork, special amenities and laptops for each guest to share their personal story. When booking one of these two special rooms, guests can "fight cancer in their sleep," as a portion of the proceeds are donated to ABCD: After Breast Cancer Diagnosis.
SOCIAL RESPONSIBILITYMarcus has a long-standing tradition of giving to its communities, a tradition we are happy to uphold to this day. We focus our support on six major areas of giving: 1) job creation and economic impact; 2) local arts and culture; 3) education; 4) health; 5) conservation and history; and 6) community development and social needs. We believe in contributing to the local economy and supporting the communities in which we work and live. In terms of economic impact, we have more than 7,200 associates nationwide and make tax contributions of more than $25 million to area economies. Our care and concern goes beyond traditional contributions. We assist organizations that are strategically aligned with our philanthropic efforts through more than $1 million worth of gift certificates each year and matching funds through programs at our local hotels and restaurants. We support associates in special ways during times of extraordinary care and need. We have facilitated creative partnerships. For example, we partner with industry Helms Briscoe to give more than $50,000 last year to HB Cares, in support of United Way, Clean the World, Childhood Leukemia Foundation and Special Olympics. The Marcus Foundation provides funding of $100,000 every two years for the Marcus Architectural Prize, in conjunction with the University of Wisconsin- Milwaukee School of Architecture and Urban Planning.
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