General Manager - HotelThe Inn at ElonRaleigh, NC
A property of: CHARLESTOWNE HOTELS, Inc.
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Job Description

General Manager
The Inn at Elon
Elon, NC 

Please note that this position is based at The Inn at Elon, in Elon, NC. Candidates must be willing to relocate.

The Inn at Elon is a new 4-star, 80-room boutique hotel located on the campus of Elon University and features an onsite fine dining restaurant and 5,700 of flexible indoor and outdoor event space. With 100% of the profits returned to fund scholarships at Elon University, every visit becomes a stay with purpose.


General Manager Position Summary
The Hotel General Manager is responsible for the successful operation and administration of all hotel departments, including Front Office, Housekeeping, Food and Beverage, Banquets, Sales and Marketing, and Engineering. The General Manager is responsible for ensuring a flawless guest experience through supervision, training, coaching, motivation, and policy implementation.

The General Manager must ensure an awareness of all departments throughout the Hotel, ensuring a consistent focus on providing an exceptional experience to every guest while maximizing department profitability at the same time. The General Manager is responsible for ensuring that all Hotel operations are carried out professionally, to standards and at the highest level of service. The General Manager must also be involved within the community and the University and represent the hotel in a positive manner at all times. The General Manager will achieve desired outcomes by planning, implementing, and controlling effective strategies that drive results and through the creation, development and maintenance of a competent, motivated, and empowered hotel staff.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.


General Manager Primary Responsibilities

  • The General Manager will work collaboratively with University, asset manager, corporate office and property team to continually enhance and advance the hotel’s goals and operations
  • Work closely with managers and supervisors to develop them both personally and professionally
  • Establish operating procedures and ensure they are consistently followed
  • Motivate the staff and establish a productive, positive and safe work environment
  • Responsible for the appropriate scheduling of hotel staff to ensure guest needs
  • Responsible for all property based Human Resources and accounting functions, including weekly and monthly reporting, budgeting, forecasting, and cash flow
  • The General Manager will participate in Hotel revenue management and sales strategies to include weekly business review
  • Ensure the operations staff, supervisors and management are properly trained to standards and able to carry out the operations of each function of their department
  • Conduct daily stand-up meetings with management/staff to ensure employees are well informed of hotel operations and events
  • Ensure that cleanliness and condition of each area meet designated hotel standards and the appropriate inspections are carried out on a consistent basis
  • The General Manager will ensure that an accurate inventory is completed for housekeeping and front office amenities and supplies, standard guest room items, linen, food and beverage items, etc
  • Work with engineering to ensure that all equipment within the guest rooms and all operational departments within the hotel are functioning properly and are part of an effective preventative maintenance program and all public space are properly maintained
  • Keep abreast of the competition, local events, and hospitality trends
  • The General Manager will maintain a flexible schedule that can work any shift and assist with staff coverage in the instance of call-offs
  • Assist in the development of the annual marketing plan & budget by developing strategies to increase occupancy and revenue
  • Ensure that all employees consistently comply with all Fire Department Safety codes and OSHA guidelines
  • Review status of assignments and any follow-up action with manager and/or on-coming shift supervisor


GUEST SERVICE & SATISFACTION

  • The General Manager is responsible for Guest Service scores, review the scores with the staff, site areas for improvement, and create incentives for hotel staff
  • Handle guest feedback and special requests, resolve any guest issue, and respond to guest reviews
  • Demonstrate a commitment to servicing the guest and takes initiative to speak to all guests
  • Show personal control by maintaining a positive attitude, and staying calm and patient in all situations


Job Requirements

General Manager Requirements

  • General Manager candidates should have a college degree and five years of related experience in hotel operations
  • Strong verbal and written communication skills
  • Significant attention to detail
  • General Manager candidates should have a complete understanding of NOI profitability and budget goals
  • Computer skills required – experience with Hotel information systems preferred

Job Details

Senior level
Full-time
Bonus Plan

About this location

class:
Upscale
room Count:
51-100
location Type:
Small Metro / Town

Values

Balance
Determination
Excellence
Innovation
Integrity
Respect
Teamwork

Perks

401(K)
Company Discounts
Dental Benefits
Disability Insurance
Discounted Staff Meals
Family Medical Leave
Free Daily Meals
Health Insurance Benefits
Hotel Discounts
Job Training
Life Insurance
Paid Time Off
Pet Friendly
Vision Benefits
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The Inn at Elon
The Inn at Elon—a new 4-star, 80-room boutique hotel located within the
botanical gardens of Elon University—embodies the virtuous nature of a
great oak tree. Like acorns seeding the future, 100% of hoteshow more
show more
Address605 North O'Kelly Avenue, Elon, NC, 27244 View map
Property typeHotel 
classUpscale 
room Count51-100 
location TypeSmall Metro / Town 
Company Logo
This property is managed by
CHARLESTOWNE HOTELS, Inc.