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General ManagerBoca Raton Marriott at Boca CenterBoca Raton, FL
A property of: Dimension Development Company
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Job Description

This is the job description for GENERAL MANAGER

Job Title: General Manager
Department: Administration
Company: Dimension Development
Reports To: Regional Vice President
Supervises: AGM - F&B, AGM - Rooms, Admin Assistant, H/R Payroll Administrator, Finance Lead, Front Office
Manager, Chief Engineer, Executive Housekeeper, Director of Sales.

Job Purpose: To manage a hotel's operation and maintain established cost and quality standards in order to ensure superior service and maximize profits.

Job Responsibilities:
1. Develop short term and long term financial and operational plans for the hotel which support the overall
objectives of the company. Prepare the annual hotel budget.
2. Monitor the performance of the hotel through verification and analysis of guest satisfaction systems and
monthly financial reports. Initiate corrective action.
3. Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints.
Initiate corrective action.
4. Implement and maintain local and national sales/marketing programs.
5. Establish and maintain a pro-active human resource function to ensure employee motivation, training and
development, wage/benefit administration and compliance with established labor regulations.
6. Establish and maintain applicable preventative maintenance programs to protect the physical assets of the
hotel.
7. Maintain a security function to protect the assets of the hotel and the personal safety of employees and guests.
8. Implement/maintain two-way communication systems that cross departmental lines to reach all employees.
9. Develop new programs which result in an increased level of guest satisfaction and operational excellence.
10. Manage in compliance with established company policies and procedures and local, state, and federal laws and
regulations.
11. Reward employees who meet or exceed guest expectations.
12. Other duties as assigned.

Job Skills:
1. Computer skills to include word processing, spreadsheet, and familiarity with brand specific property
Management System(s).
2. Ability to exercise excellent communication, presentation, organization, time management and listening skills.
3. Ability to use analytical skills for measuring business potential and value to the hotel.
4. Ability to successfully interact with all levels of customers and hotel management.

Job Qualifications: Describe the minimum qualifications needed to complete the job responsibilities.
Education: Bachelors degree in Hotel Management.
Experience: Minimum 2 years experience as an AGM. 3 years hotel operations experience in a supervisory
capacity. 2 years experience in direct sales or retail trade; OR, an equivalent combination of
education and experience.
Licenses/Certifications: Possess a valid driver's license and be able to drive to customer appointments.

Management Activities: Check all that apply
X Interview, select and train associates
X Set and adjust associates' rates of pay and hours of work
X Direct the work of associates
X Appraise associates' productivity & efficiency to recommend promotions or other changes in status
X Handle associate complaints
X Discipline associates
X Plan the work
X Determine the techniques to be used
X Apportion the work among associates

Physical Requirements: Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 10 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skill

Working Conditions: Continually works in normal office conditions and in close proximity to others. Walk extended distances and able to work overtime and irregular hours.

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.

Job Requirements

 

Job Details

Senior level
Full-time

About this location

class:
Luxury
room Count:
251-500
location Type:
Urban

Values

Customer Service
Excellence
Growth
Passion
Performance
Quality
Teamwork

Perks

Dental Benefits
Disability Insurance
Health Insurance Benefits
Hotel Discounts
Life Insurance
Paid Holidays
Paid Sick Days
Paid Time Off
Pet Insurance
Tuition Reimbursement
Vision Benefits
Boca Raton Marriott at Boca Center
Perfectly placed near the beach, restaurants and shopping, Boca Raton
Marriott at Boca Center is a refreshing destination for business and
leisure travel. Experience a contemporary retreat in stylishlyshow more
show more
Address5150 Town Center Circle, Boca Raton, FL, 33486 View map
Property typeHotel 
classLuxury 
room Count251-500 
location TypeUrban 

People (9)

Lilibeth GonzalezCluster Director of Operations"Dimension provides the tools, resources and support to their employees to ensure success for the team and individuals. I really appreciate that Dimension Development fosters an environment where associates are motivated to excel and provide high levels of service."
Nicole LemSales Manager"I appreciate the support we receive from the Dimension Development senior leadership team which allows us to work together to achieve our goal.”
Jimmie MorrisExecutive Housekeeper"I have worked for Dimension for the past 20 plus years. Dimension has given me opportunities to grow in areas of customer service, sales, and technology. It is my opinion, that Dimension is a strong company that cares about its employees. Here at Dimension, we are family."
Oscar MercedesGuest Services Representative"I have been in the hospitality for 10 years! What I enjoy he most of this industry is creating memorable experiences with lasting memories!"
Cesar Espericueta Jr.Engineering“I started with Dimension Development at the age of 18, the courtyard Santa Clarita was my first job and I love that we are like a big family. This job has taught me a lot of skills that I can use in both my professional and personal life.”
Kristy ShawenSales Manager“I am impressed on how Dimension Development truly cares about the wellness of their associates.”

Culture (2)

A CULTURE OF SERVICE AND LONG-TERM SUCCESSDimension began as a family business, and that family feeling remains important to us. We combine that with a strong emphasis on individual accountability, expecting excellence from every Dimension associate. Simply stated, we measure everything we do. And we strive to improve anything that enhances guest satisfaction, boosts profits and investor returns, and contributes to the retention of great associates. We are gritty. We are scrappy. We hustle.
Reputation of SuccessDimension has earned a reputation of success by sticking with a few, basic principles: Be affiliated with great brands! Recruit and retain great people! Continuously improve! We've built a winning tradition by: Selecting winning development sites and capitalizing on well-timed acquisitions; Working with a winning combination of leading lenders, architects, contractors, and vendor-partners; Maintaining a geographically diversified portfolio of superior hotel product concepts.
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This property is managed by
Dimension Development Company
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