General ManagerCourtyard - Bossier BoardwalkBossier City, LA
A property of: Dimension Development CompanyPosted 1 week ago

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Job Description

This is the job description for GENERAL MANAGER

Job Title: General Manager
Department: Administration
Company: Dimension Development
Reports To: Regional Vice President
Supervises: AGM - F&B, AGM - Rooms, Admin Assistant, H/R Payroll Administrator, Finance Lead, Front Office
Manager, Chief Engineer, Executive Housekeeper, Director of Sales.

Job Purpose: To manage a hotel's operation and maintain established cost and quality standards in order to ensure superior service and maximize profits.

Job Responsibilities:
1. Develop short term and long term financial and operational plans for the hotel which support the overall
objectives of the company. Prepare the annual hotel budget.
2. Monitor the performance of the hotel through verification and analysis of guest satisfaction systems and
monthly financial reports. Initiate corrective action.
3. Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints.
Initiate corrective action.
4. Implement and maintain local and national sales/marketing programs.
5. Establish and maintain a pro-active human resource function to ensure employee motivation, training and
development, wage/benefit administration and compliance with established labor regulations.
6. Establish and maintain applicable preventative maintenance programs to protect the physical assets of the
hotel.
7. Maintain a security function to protect the assets of the hotel and the personal safety of employees and guests.
8. Implement/maintain two-way communication systems that cross departmental lines to reach all employees.
9. Develop new programs which result in an increased level of guest satisfaction and operational excellence.
10. Manage in compliance with established company policies and procedures and local, state, and federal laws and
regulations.
11. Reward employees who meet or exceed guest expectations.
12. Other duties as assigned.

Job Skills:
1. Computer skills to include word processing, spreadsheet, and familiarity with brand specific property
Management System(s).
2. Ability to exercise excellent communication, presentation, organization, time management and listening skills.
3. Ability to use analytical skills for measuring business potential and value to the hotel.
4. Ability to successfully interact with all levels of customers and hotel management.

Job Qualifications: Describe the minimum qualifications needed to complete the job responsibilities.
Education: Bachelors degree in Hotel Management.
Experience: Minimum 2 years experience as an AGM. 3 years hotel operations experience in a supervisory
capacity. 2 years experience in direct sales or retail trade; OR, an equivalent combination of
education and experience.
Licenses/Certifications: Possess a valid driver's license and be able to drive to customer appointments.

Management Activities: Check all that apply
X Interview, select and train associates
X Set and adjust associates' rates of pay and hours of work
X Direct the work of associates
X Appraise associates' productivity & efficiency to recommend promotions or other changes in status
X Handle associate complaints
X Discipline associates
X Plan the work
X Determine the techniques to be used
X Apportion the work among associates

Physical Requirements: Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 10 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skill

Working Conditions: Continually works in normal office conditions and in close proximity to others. Walk extended distances and able to work overtime and irregular hours.

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.

Job Requirements

 

Job Details

Senior level
Full-time

About this location

class:
Midscale
room Count:
101-250
location Type:
Urban

Values

Customer Service
Excellence
Growth
Passion
Performance
Quality
Teamwork

Perks

Dental Benefits
Disability Insurance
Health Insurance Benefits
Hotel Discounts
Life Insurance
Paid Holidays
Paid Sick Days
Paid Time Off
Pet Insurance
Tuition Reimbursement
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Courtyard - Bossier Boardwalk
Courtyard - Bossier Boardwalkshow more
Address100 Boardwalk Blvd, Bossier City, LA, 71111 View map
Property typeHotel 
classMidscale 
room Count101-250 
location TypeUrban 

People (3)

Samuel CuevaVICE PRESIDENT OF HUMAN RESOURCESSamuel is responsible for the HR policies, procedures, benefits, compensation, and training, as well as serving as a consultant to our General Managers and hotel HR staff in all matters related to human resources. Samuel brings more than twenty five years of Human Resources experience in both hotel and corporate level positions with Hilton Hotels, Gaylord Entertainment, John Q. Hammons Hotels and Interstate Hotels & Resorts.
Tim HortonCOO – CHIEF OPERATING OFFICERTim has been a member of the Dimension team since 1992 when he joined our company as an Assistant General at one of our full service hotels in the Shreveport area. From there Tim has distinguished himself in all areas of hotel operations and advanced from General Manager to Area Manager to Regional Director. Most recently he served as Vice President of Operations for the Central Region and advanced to Chief Operating Officer in May 2013. Reporting to Tim are the regional vice presidents of operations and the head of sales & marketing. Tim is a graduate of the University of Alabama.
Sam J. FriedmanFOUNDER & CEOIn 1958, Sam Friedman obtained a B.S. degree from Louisiana State University. He went on to graduate from the LSU Law School in 1961. He also served in the U.S. Army and was honorably discharged as a Captain in 1963. In 1973, Sam Friedman who was then a practicing attorney in Natchitoches, LA, left his practice to develop and operate hotels. Since that time Sam has developed or participated in the development of more than 40 hotels and has acquired ownership and/or management of an additional 25 hotels over his development career. Mr. Friedman formed Dimension Development Company in 1988 to develop extended stay hotels and has since grown his company to where today Dimension owns and/or manages 51 hotels in 13 states with hotels being Hilton, Marriott and IHG hotel brands. Sam has served as President of the International Association of Holiday Inns and continues to serve as the longstanding Chairman of the Homewood Suites Franchise Advisory Board. Mr. Friedman is the Principal Managing Partner and Asset Manager for The Roosevelt, A Waldorf Astoria Hotel in New Orleans. Dimension redeveloped this hotel at a budgeted cost of 150 million dollars from the former Fairmont Hotel New Orleans following the significant damage that closed the hotel after the impact of Hurricane Katrina. Dimension also recently completed a major renovation of the Inter Continental Hotel also in New Orleans. Formerly Mr. Friedman served as Chairman of the Louisiana State University Board of Supervisors and currently is a member of both the LSU Alumni Board and the LSU Foundation. Sam has played significant roles in the development of Holiday Inn, Residence Inn and Homewood Suites as franchised hotel brands. Sam resides in Natchitoches, LA, with his spouse Edwina Friedman.

Culture (1)

Reputation of SuccessDimension has earned a reputation of success by sticking with a few, basic principles: Be affiliated with great brands! Recruit and retain great people! Continuously improve! We've built a winning tradition by: Selecting winning development sites and capitalizing on well-timed acquisitions; Working with a winning combination of leading lenders, architects, contractors, and vendor-partners; Maintaining a geographically diversified portfolio of superior hotel product concepts.
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This property is managed by
Dimension Development Company