General ManagerTidelands Caribbean Hotel Ocean CityOcean City, MD
A property of: Marshall Hotels & ResortsPosted 1 week ago

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Job Description

Become Part of the Marshall Team……

Marshall Hotels & Resorts is a premium management company responsible for an eclectic group of branded and independent hotels throughout the United States. Joining the Marshall Team gives you a rewarding career opportunity with a nationally ranked hospitality management company that focuses on customer satisfaction and personal growth. We pride ourselves in continually seeking motivated team members who believe guest service is the top priority. 

First and foremost, we are all here to assist our guests. Everything else is secondary. If you don’t see our associates assisting a guest, you’re bound to watch them assisting someone who is…….Mike Marshall, President & CEO 

You can expect to experience strong and supportive leadership, transparent and effective management of our human resources, employee engagement, a collaborative and supportive culture and a strong track record in staff retention, learning, professional development and growth across the whole organization.

We are currently seeking a highly motivated and experienced hospitality professional to join our team as a General Manager at the Tidelands Caribbean Hotel & Suites and Ambassador Inn in Ocean City, MD who can help lead the properties to sustainable success. 

Job Description:

The successful candidate is one that values his or her associates based on the understanding that it is the line managers and staff members that create the service environment and the Guest experience that ensures success in our hotels. While the successful candidate need not be certified in the accounting field, he or she will be responsible for reading and understanding the property's budget and profit and loss statements; be able to affect change in expenses to accommodate revenue variations; oversee staffing levels and understand the impact of labor costs; and be able to support the day-to-day sales effort and marketing initiatives. Human resource management and the creation of a "team culture" is a key component to the success of this individual. In addition, the successful candidate will:

  • Ensure property hiring and employee practices comply with company and legal requirements striving for a culturally diverse workforce.
  • Select, train, and direct department supervisors and other associates as necessary keeping them well versed in all policies and procedures.
  • Have current knowledge of hotel rates,      strategies, discounts, and promotions.
  • Lead the sales effort of the hotel, including developing new accounts, maintaining existing accounts, implementation of sales and marketing strategies so as to maximize profits of the hotel while maintaining customer satisfaction.
  • Remain highly visible and be readily available for guests at all times.
  • Aggressively reduce accidents and minimize worker's compensation and unemployment claims and resulting costs.
  • Perform a high level of oversight of Food & Beverage operations.
  • Perform other duties as assigned to meet business objectives.

In addition to a great work environment, our talented team enjoys:

  • Competitive compensation
  • General Manager bonus program 
  • Professional development and growth
  • Paid time off for vacation, holiday and sick
  • Company-sponsored medical plans including dental, vision, life, LTD, STD, AFLAC plans for Accident / Critical Illness / Hospital, Legal Shield plan, Identity Shield plan, and Flexible Spending Plans for Medical and Dependent Care
  • Employee Assistance Program (EAP)
  • 401k retirement plan
  • Room discounts at all Marshall-managed hotel locations

A History of Excellence

Who We Are

Founded in 1980 by industry icon Charles Marshall, Marshall Hotels & Resorts (MH&R) is a full-service hotel management company that specializes in all property segments, from roadside, independent hotels to four-star, beachfront resorts, throughout the United States. MH&R’s typical hotels average 100 to 500 rooms in urban, business, suburban and resort locations. In addition to a variety of non-branded hotels, MH&R works with virtually all major hotel franchise companies, including Hilton Hotels & Resorts, Marriott International, InterContinental Hotel Group, Hyatt Hotels Corp., Radisson, Choice Hotels, Best Western Hotels & Resorts and Wyndham Hotels & Resorts. 

Thank you in advance for your interest in considering this opportunity with Marshall Hotels & Resorts. If you decide this opportunity isn’t the right fit for you, please visit our website to view other opportunities at www.marshallhotels.com or for future consideration, email your resume to careers@marshallhotels.com.

Job Requirements

 Job Requirements:

Only those candidates that meet the following criteria will be considered:

  • Minimum of two (2) years’ experience as a General Manager of a branded hotel property.
  • Experienced GM given preferred consideration.
  • Verifiable history of leading a hotel to success in terms of financial performance (P&L), guest satisfaction (Trip Advisor and Google, or similar scores), and revenue performance Track record of employment stability.
  • Thorough understanding of budget creation and implementation.
  • Professional references from the hospitality industry.
  • Experience working through a PIP preferred.
  • Organized, goal oriented, self-motivated, and energetic with a strong desire to achieve success.
  • Ability to drive GOP, Flow thru and NOI per key.

Job Details

Senior level
Full-time
Bonus Plan

About this location

class:
Midscale
room Count:
51-100
location Type:
Suburban

Values

Commitment
Customer Service
Family
Integrity
Personal Growth
Relationships
Teamwork
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Tidelands Caribbean Hotel Ocean City
show more
Address409 Atlantic Avenue, Ocean City, MD, 21842 View map
Property typeHotel 
classMidscale 
room Count51-100 
location TypeSuburban 

People (3)

Andres OrozcoGeneral Manager“My experience with MHR has been very rewarding. I believe this company believes in giving opportunities of growth to its members and supports them through the process. In an industry with such a high turnover rate, it is refreshing to be part of a management company that likes to develop its members to further their careers.”
Michael P. MarshallPresident & CEO“Since the beginning in 1980 we have operated as a family company and we truly care about the well-being of our employees. Without the great staff we have had to work with over the years we would not have been able to grow as we have. That growth offers opportunities for advancement and we wish to promote from within as often as possible. We value all of those who continue to work with us and welcome new members to our hotel family.”
Patty WeistDirector of Sales, DoubleTree by Hilton Hotel, Binghamton, NYDOS of the Year 2018 FULL SERVICE “I have worked as the Director of Sales under the management of Marshall Hotels and Resorts for the last 3 years. Marshall has granted me the opportunity to attain and surpass both my personal and professional goals. Under the direction of Marshall, I have been able to lead my team with confidence, enthusiasm and determination for today and the future.”

Culture (11)

American Hotel & Lodging Educational FoundationTo help people build careers, improve their lives, and strengthen the lodging industry through tools, resources and education.
We are a proud supporter of Women Supporting WomenTo provide awareness, education and support to all those affected by breast cancer.
Atlantic General HospitalA non-profit community-centered hospital serving the lower eastern shore.
Eva's VillageBreaking the cycle of poverty and addiction through community recovery and support services.
Junior Achievement of the Eastern ShoreVolunteers helping to prepare today's students for a bright future by fostering life skills.
Maggie's MissionA 100% volunteer organization dedicated to saving dogs, cats and horses and finding them forever homes.
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This property is managed by
Marshall Hotels & Resorts