Property
General ManagerEmbassy Suites by Hilton Chicago NapervilleNaperville, IL
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Job Description

 

The Embassy Suites Suites in Naperville is looking for a dynamic General Manager to lead our hotel and Conference center. Hilton Experience is required. 

As the General Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation
  • Ensure guest and team member satisfaction
  • Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
  • Recruit, interview and train team members
  • Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
  • Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
  • Serve as primary liaison with hotel owners and corporate entities


Job Requirements

 Requirements:What are we looking for?

Basic Qualifications:

  • 3+ years of general manager, hotel manager, assistant general manager or equivalent experience managing a full-service branded hotel. 
  • Experience managing revenues of $10M or greater
  • Proven leadership in driving metrics on service, financials and team engagement
  • Experience in building strong ownership partnerships

Preferred Qualifications:

  • General manager experience
  • Local market expertise
  • Hilton brand knowledge
  • EOE/AA/Disabled/Veterans

Job Details

Senior level
Full-time
Bonus Plan

About this location

class:
Upscale
room Count:
101-250
location Type:
Urban

Values

Commitment
Customer Focus
Excellence
Social Responsibility
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Embassy Suites by Hilton Chicago Naperville
Our contemporary, all-suite hotel offers some of the most spectacular
views of the surrounding area and boasts an excellent central location,
near retail outlets, restaurants and businesses, including Eshow more
show more
Address1823 Abriter Court, Naperville, IL, 60563 View map
Property typeHotel 
classUpscale 
room Count101-250 
location TypeUrban 
Company Logo
This property is managed by
Superhost Enterprise