General ManagerSheraton Indianapolis City Centre HotelKansas City, KS
A property of: Remington Hotel Corporation
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Job Description

General Manager
Sheraton Indianapolis City Centre Hotel, Indianapolis, IN 

Please note that this position is based at the Sheraton Indianapolis City Centre Hotel in Indianapolis, IN. If applying from outside the Indianapolis area, candidates must be willing to relocate.

General Manager Position Summary

The General Manager is responsible for the full operation of the hotel and all outlets, including hotel operations, food and beverage, sales, engineering, human resources and accounting. The General Manager is expected to meet all company standards and lead the 5 Key Drivers identified by the management company.

General Manager Responsibilities

  • Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter. Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction in each interaction. Coordinate special programs, functions and incentives to improve guest service.
  • The General Manager will work in a cooperative and friendly manner with fellow associates.
  • Effectively lead the Executive Committee to reach the goals of the property.
  • Develop and assure achievement of hotel revenues and profits, utilizing forecasting, P&L management, RevPAR.
  • The General Manager will ensure the property is compliant in all departments, growing the business year over year.
  • Ensure product quality is of a level to allow future bookings of room nights, banquet sales and food & beverage to achieve increasing pricing goals as warranted to maximize revenue.
  • The General Manager will coach and develop leaders to exceed performance expectations.

Job Requirements

General Manager Qualifications

  • Bachelor's degree in Hotel Management or related business field
  • General Manager candidates must have a minimum of 3 years' experience in Rooms and/or Food & Beverage functions at a full-service hotel
  • Strong business communication skills verbal and written
  • Strong presentation skills and ability to lead team at leadership and hourly level
  • Knowledge of federal, state and local employment laws and regulations
  • High work ethic and self-initiative
  • Strong computer skills in Microsoft Suite
  • Some travel may be required
  • Regular attendance according to established guidelines
  • Proven record of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day a week operation
  • Professional image as perceived by subordinates, peers, superiors, guests and community
  • Must possess basic computational ability
  • Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
  • Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times maintain calm and professional demeanor in sometimes high pressure situations
  • Ability to converse calmly with upset associates, superiors and guests in intense emotional situations
  • Ability to participate in and lead departmental and/or hotel team meetings

Job Details

Senior level

About this location

room Count:
location Type:


Customer Service


Dental Benefits
Health Insurance Benefits
Vision Benefits
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Sheraton Indianapolis City Centre Hotel
Sheraton Indianapolis City Centre Hotel welcomes guests to Indiana's
capital city with modern style and unparalleled convenience. Perfectly
situated in the downtown district, just half a mile from the Inshow more
show more
Address310 W. Ohio St., Indianapolis, IN, 46204 View map
Property typeHotel 
room Count101-250 
location TypeUrban 

People (3)

Loretta MackeSenior Vice President of SalesJoined Remington in 1993 as Director of Sales, was promoted to Area Director of Sales in 1995, and Divisional Director of Sales in 1998. Loretta was promoted to Senior Vice President of Sales in June 2020, and her portfolio experience includes Hilton, Marriott, IHG, Hyatt, Independents and Luxury Hotels. She has been responsible for driving sales revenue strategies, achieving market share goals, sales training, and development. Awards, leadership positions and memberships: - Bachelor of Science from Eastern Illinois University - Remington Sales Leader of the Year - Remington Leadership Award - Six Time Pinnacle Winner
Michael KaricherExecutive Vice President of Human ResourcesJoined Remington in 2015 with over 25 years of experience in Human Resources and Accounting/Finance in the Financial Services, Telecommunications and Healthcare Industries. As Executive Vice President of Human Resources at Remington, Michael oversees the comprehensive Human Resources function for the field and all three corporate entities. This includes performance management, labor relations, compensation, benefits design and strategy, workers' compensation, recruitment, and policy administration. Prior to Remington, Michael held SVP and CHRO, Director of Compensation and Benefits, and Manager of Executive Compensation and Benefits, and Senior Auditor with Golden Living, Strong Financial, and Verizon/GTE, and Ernst & Young. Awards, leadership positions and memberships: - B.S. in Business and Economics from Lehigh University in Bethlehem, Pennsylvania
Sloan DeanCEO and PresidentJoined Remington in 2018 and was with Ashford for the 5 years prior; most recently as SVP of Underwriting and Revenue Optimization. Prior to Ashford, Sloan held several senior positions with Interstate Hotels, Alliance Hospitality, Noble Investment Group, IHG and Oliver Wyman. Prior to Remington & Ashford, Sloan held Vice President of Business Development & Acquisitions, Vice President of Sales & Marketing, Senior Vice President of Revenue & Market Strategy, Corporate Director of Revenue Management, Regional Revenue Manager and Analyst positions with Interstate Hotels, Alliance Hospitality, Noble Investment Group, IHG & Oliver Wyman. Awards, leadership positions and memberships: - B.S. in Industrial & Systems Engineering and a Certificate in Finance from Georgia Tech - Young Presidents Organization (YPO) - AH&LA Board of Directors - Hilton's Distribution Owner Advisory Council - ASFONA Board of Directors - MINA - Top 25 Most Extraordinary Minds in Sales & Marketing in 2012

Culture (5)

Passionate People ThriveWith more than four decades in the industry, Remington knows hospitality. We are a community of focused and passionate people. Led by accessible and authentic leadership, we are driven by a collaborative spirit. Our high performance culture, with clear goals and continual opportunities, offers a path to success.
Community ServiceGiving back to the community is at the heart of our company. Twice a year we close the corporate office in Dallas for a day of community service. Each spring, our associates can choose to participate by building homes for the less fortunate with Habitat for Humanity, provide interviewing skills for those reentering the workforce with Job Corps, or other local charitable efforts. Providing multiple charity options allows associates to volunteer for the organization with which they feel the closes
SM WrightRemington has been involved with S.M. Wright for 10 years. This foundation helps suffering families in Dallas by providing the tools they need to become self-sufficient. Many Remington associates choose to support these efforts during their spring community service day.
Salvation ArmyEvery December, Remington's corporate associates spend half of their working day volunteering at the Salvation Army Headquarters in Dallas, Texas. The Remington team helps distribute gifts along with holiday meals to the participating families.
Habitat for HumanityRemington associates have the opportunity to volunteer to participate in a variety of charity events each spring. Many team members enjoy spending the day outside working with their hands and assisting Habitat for Humanity build homes and improve the living conditions for Dallas families in need.
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This property is managed by
Remington Hotel Corporation