Spend a little time getting to know Prism Hotels & Resorts and you’ll quickly find we aren’t your typical hotel management company.   

Prism Hotels & Resorts is the best place to start, grow or advance your career in the hospitality industry. Whether your interest and expertise lies in management, accounting, sales or engineering, you'll find a home at Prism--where dedication, hard work and a commitment to the best results can move you quickly up the career path of your choosing.  Because we believe in mentoring, nurturing and promoting from within our talented organization, with the experience and support provided to you by Prism, the sky's the limit! Founded as a hospitality investment and management firm in 1983, Prism Hotels & Resorts has grown to a company that successfully manages over nine thousand rooms in twenty-two states.  Our properties range from urban city center airport hotels to historic properties to exclusive retreats and resorts. 

We maintain a constant focus on our associates and on creating the best work environment out there, one in which you can develop your skills, further your career goals, and enjoy a balance between work and home life. And while we take our commitment to success very seriously, we believe in an atmosphere of growth, development and fun!  Our ability to succeed is based largely on the people we hire and an unwavering commitment to their personal and professional fulfillment. We go to great lengths to find the best person to fill a position, with as much value placed on a friendly and engaging personality as on a great resume. If you also value and demonstrate a high degree of integrity, compassion, personal leadership and resourcefulness, please apply on line!

 Scope of Position: The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees while maintaining the integrity and quality standards of the property. Responsible for effective communication with both owners and corporate office.

Responsibilities: 

• Approach all encounters with guests and team members in a friendly, service-oriented manner. 
• Regular attendance is required in compliance with Prism standards, as required by scheduling, which will vary according to the needs of the hotel. 
• Maintain high standards of personal appearance and grooming, which includes proper dress and correct nametag when working. 
• Comply at all times with Prism standards and regulations to encourage safe and efficient hotel operations. 
• Must, at all times, be attentive, friendly, helpful and courteous to all guests, managers, and other team members. 
• Manage all sources of revenue to include rooms, food and beverage, internet and others.  Ensure all departments are profitable and maintain strong working relationships. 
• Create local and national marketing plans and pricing strategies and know each market segment.  Respond quickly to changing market conditions and revise strategies accordingly. 
• Actively participate in sales discussions, meetings and plans. Know key account executives and business base. 
• Know monthly production levels for each sales person on the staff. 
• Promote Prism’s philosophies and Culture throughout the hotel to both team members and guests. 
• Create the hotel’s annual budget and monitor the performance of the hotel throughout the year. 
• Produce monthly financial reports and know at all times where the hotel stands against budget. 
• Manage human resources functions of the hotel by controlling turnover, motivating team members, focusing on team member development and retention and conducting regular team member meetings. 
• Protect the hotel and its assets through enforcing and maintaining a preventative maintenance program. 
• Respond quickly to guest requests in a friendly manner.  Follow up to ensure guest satisfaction. 
• Follow company policies and procedures and effectively communicate them to subordinates. 
• Ensure hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws. 
• Tour the operating departments daily making adjustments as needed via departmental heads. 
• Conduct weekly staff meetings, and review future sales and operations efforts. 
• Meet all financial review dates and corporate directed programs in a timely fashion. 
• Forecast the hotel’s financial position on a monthly basis, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast. 
• Ensure that all department heads maintain budgeted productivity levels. 
• Inspect rooms regularly with Executive Housekeeper, Director of Rooms, and the Director of Engineering. 
• Conduct weekly property walk throughs with all department heads, addressing cleanliness and repairs in various areas. Maintain logs on walk throughs for follow up. 
• Be in the public areas during peak periods, greeting guests and offering assistance as needed. 
• Ensure complete processing of invoices daily by using the A/P process. 
• Conduct effective recruiting and lawful interviewing when necessary. 
• Motivate, coach, counsel and discipline all team members as needed and ensure that all managers are in compliance with Prism standards. 
• Ensure compliance for all brand training and local liquor and sanitation certifications. 
• Actively participate in required MOD program as needed. 
• Perform other duties as requested by management. 
• Attend meetings/training as required by management.