Gallery Restaurant Evening Host/HostessThe Ballantyne Hotel CharlotteCharlotte, NC
A property of: Northwood Hospitality
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Job Description



JOB SUMMARY: Warmly greets guests to Gallery Restaurant to ensure a welcoming and inviting environment for guests to dine. Seats guests, establishes rapport, and assists with restaurant service during busy periods. Follows all Forbes and brand standards. This position will be for evenings.

JOB DUTIES:
  • Takes reservations via phone and in person.
  • Greets and assists guests in a professional and prompt manner, using guests’ names when possible.
  • Seats guests at their tables, establishes rapport in a genuine manner and provides menus.
  • Monitors dining room to anticipate guests’ needs. Assists guests or communicates their needs to servers and server assistants.
  • Assists in clearing off and resetting tables during busy periods.
  • Maintains host stand in a clean and organized manner.
  • MUST be able to work a flexible shift that includes: Days, Afternoon, Nights and Weekends. Plus work Holidays as well, if needed.

Note: May be assigned other duties by supervisor or management

EDUCATION AND EXPERIENCE:
  • High School Diploma or equivalent
  • 1-2 years previous experience in a Forbes 4 or 5 star restaurant preferred
  • Experience using Opentable preferred

SKILLS & ABILITIES:
  • Excellent organizational and time management skills
  • Excellent verbal and written communication skills
  • Strong Customer Service skills
  • Ability to work in a fast paced environment
  • Able to work a flexible schedule, including nights, weekends and holidays

PHYSICAL REQUIREMENTS:
  • Ability to stand, reach, bend, grasp and walk, during entire shift.
  • Ability to push, pull, lift, carry or otherwise move up to 20 lbs.

EEO and ADA Statements

The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Job Requirements

 

Job Details

Mid level
Full-time

About this location

class:
Midscale
room Count:
51-100
location Type:
Urban

Values

Balance
Collaboration
Integrity
Leadership
Passion
Respect
Teamwork

Perks

401(K) Matching
Company Discounts
Dental Benefits
Disability Insurance
Life Insurance
Vision Benefits
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The Ballantyne Hotel Charlotte
The Ballantyne Hotel Charlotte Experience Southern Hospitality and
Luxurious Resort Amenities Explore newly re-designed luxurious guest
rooms, event venues and social spaces and luxurious resorshow more
show more
Address10000 Ballantyne Commons Parkway, Charlotte, NC, 28277 View map
Property typeHotel 
classMidscale 
room Count51-100 
location TypeUrban 
Company Logo
This property is managed by
Northwood Hospitality