Gallery Restaurant Evening Host/HostessThe Ballantyne Hotel CharlotteCharlotte, NC
A property of: Northwood Hospitality
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JOB SUMMARY: Warmly greets guests to Gallery Restaurant to ensure a welcoming and inviting environment for guests to dine. Seats guests, establishes rapport, and assists with restaurant service during busy periods. Follows all Forbes and brand standards. This position will be for evenings.
Takes reservations via phone and in person.
Greets and assists guests in a professional and prompt manner, using guests’ names when possible.
Seats guests at their tables, establishes rapport in a genuine manner and provides menus.
Monitors dining room to anticipate guests’ needs. Assists guests or communicates their needs to servers and server assistants.
Assists in clearing off and resetting tables during busy periods.
Maintains host stand in a clean and organized manner.
MUST be able to work a flexible shift that includes: Days, Afternoon, Nights and Weekends. Plus work Holidays as well, if needed.
Note: May be assigned other duties by supervisor or management
EDUCATION AND EXPERIENCE:
High School Diploma or equivalent
1-2 years previous experience in a Forbes 4 or 5 star restaurant preferred
Experience using Opentable preferred
SKILLS & ABILITIES:
Excellent organizational and time management skills
Excellent verbal and written communication skills
Strong Customer Service skills
Ability to work in a fast paced environment
Able to work a flexible schedule, including nights, weekends and holidays
Ability to stand, reach, bend, grasp and walk, during entire shift.
Ability to push, pull, lift, carry or otherwise move up to 20 lbs.
EEO and ADA Statements
The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.
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