Front Office ManagerHockley Valley ResortMono, ON
A property of: Hockley Valley Resort
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Job Description

  

Title

Front Office Manager

Reports To

Director of Operations

Summary: Front Office Manager

Hockley Valley takes pride in being environmentally responsible and consider the impact on the environment in all of our decisions. We work with local farmers and producers to source locally grown ingredients. Hockley Valley has one of the most breath taking views. Our four-season resort is just 45 minutes away from the GTA and offers something for everyone. Whether you are looking for a round of golf, dining, skiing, snowboarding or relaxation. Hockley Valley has it all. Hockley Valley is constantly growing and is looking for an experienced Front Office Manager to join the team.  The Front Office Manager helps Hockley Valley run efficiently its operations through a range of administrative, financial, and managerial tasks. The Front Office Manager must be able to motivate and lead the Front Office team to achieve guest satisfaction, and team goals within the department. A successful Front Office Manager must possess excellent customer service skills, excellent problem solving skills, multitasking abilities, numerical skills, patience, and have an understanding of hotel operations and functions 

Core Competencies

  • Customer Focus
  • Communication
  • Energy & Stress
  • Team Work
  • Quality Orientation
  • Problem Solving
  • Accountability and Dependability
  • Ethics and Integrity

Job Duties: Front Office Manager

  • Ensures to provide smooth daily operations of the Front Office, while maintaining high levels of guest service
  • Handles all guests inquires
  • Addresses customers' complaints or concerns
  • Accept reservations, changes, and cancellations in the absence of reservations staff
  • Assists Sales Team with inputting group blocks, and request of any changes on them 
  • Ensures inter-departmental communication and cooperation 
  • Attends Revenue meetings 
  • Creates rate cards 
  • Implements and monitors number of rooms available 
  • Inputs all reservation segments into historical data tracking 
  • Attends BEO & Operations meetings 
  • Arrange billing for the groups 
  • Prepares & reviews weekly schedule 
  • Monitors gift shop inventory 
  • Interviews, hires and train new employees
  • Creates & updates employee schedules
  • Ensures employees are following proper protocols
  • Reviews operational reports & emails
  • Budget preparation / planning
  • Oversees payroll for the Front desk associates
  • Other duties as assigned by the Director of Operations 

Job Requirements

  

Requirements; Front Office Manager

  • Post-Secondary education in Hospitality and/or Business preferred
  • 1 year experience as a Front Office Manager or equivalent; in the hotel industry is an asset
  • Must be able to convey information and ideas clearly
  • Must be able to work well under pressure in a fast paced and consistently changing environment
  • Must be able to multi task
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving      problems as necessary
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
  • Must have full knowledge of all roles within the department
  • Must be able to work with and understand  financial information and data, and basic arithmetic functions
  • Must be self-motivated ,detail oriented, a positive attitude and warm demeanor

What's In It For You!

  • Benefits
  • Meal Allowance
  • Free Golf
  • Free Ski
  • Discounts on various Resorts and Hotels in Canada
  • Free parking
  • Use of the Resorts Leisure facilities; pool, gym, hot tub & sauna
  • Discounts throughout the Resort, Spa, Restaurants, Golf shop, Winery 
  • Career development (Part of Sunray Group, with more than 53 properties)

Job Details

Mid level
Full-time

About this location

class:
Upscale
room Count:
101-250
location Type:
Suburban

Perks

Company Discounts
Free Daily Meals
Golf Discounts
Hotel Discounts
Onsite Gym
Ski Discounts
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Hockley Valley Resort
Hockley Valley Resort is a four season Resort nestled in the Hills of
Headwaters, just 45 minutes north of Toronto, with scenic landscapes
and modern, upscale guest rooms. An 18-hole golf course, show more
show more
Address793522 3rd Line EHS, Mono, ON, L9W 5X7 View map
Property typeHotel 
classUpscale 
room Count101-250 
location TypeSuburban 

Culture (1)

Our Commitment to Environmental ResponsibilityAt Hockley Valley Resort, we are committed to implanting “green” initiatives that assist in reducing our carbon footprint. We take pride in being environmentally responsible and consider the impact on the environment in all of our decisions. Our goal to become the “Greenest” resort in Ontario is demonstrated through the implantation of programs and services that enable us to reduce reuse and recycle throughout the entire property.
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This property is managed by
Hockley Valley Resort