Front Office ManagerLa Quinta Inn and Suites Macedonia OhioMacedonia, OH
A property of: La Quinta Inn and Suites Macedonia Ohio
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Job Description

***HIRING IMMEDIATELY***

Job Description:
The beautiful La Quinta Inn & Suites by Wyndham is now accepting applications for a Front Office Manager to join our team!!! Located in Macedonia, OH.

POSITION SUMMARY:
Represents the hotel to the guest throughout all stages of the guest's stay. Determines a guest's reservation status and identifies how long the guest will stay, accommodating special requests whenever possible.
Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.

DUTIES AND RESPONSIBILITIES:

  • Responsible for all operations of the front desk by hiring and training all front desk agents and leading the team.
  • Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines.
  • Schedule the front office staff and supervise workload during shifts.
  • Act as liaison between the General Manager and staff.
  • Answer phone inquiries, direct calls and provide basic information.
  • Accommodates special requests whenever possible.
  • Assists in preregistration and blocking of rooms for reservations.
  • Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
  • Understands room status and room status tracking.
  • Knows room locations, types of rooms available, and room rates.
  • Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
  • Uses suggestive selling techniques to sell rooms.
  • Knows the location and types of available rooms as well as the activities and services of the property.
  • Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day-use rooms.
  • Possesses a working knowledge of the reservations department. Takes same-day reservations and future reservations when necessary.
  • Knows cancellation procedures.
  • Knows how to use front office equipment.
  • Process guest check-outs.
  • Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work.
  • Uses proper telephone etiquette.
  • Attends department meetings.
  • Reports any unusual occurrences or requests to the manager or assistant manager.
  • Knows all safety and emergency procedures, Is aware of accident prevention policies.
  • Maintains the cleanliness and neatness of the front desk area.
  • Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

Job Requirements

  • High School Diploma required advanced degree in hospitality-related field preferred
  • 2 years of previous front desk manager or front desk supervisor experience is preferred
  • Excellent leadership, management, and team-building skills
  • Must have strong verbal and written communication skills
  • Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
  • Ability to multitask, prioritize, and manage time

Job Details

Mid level
Full-time
Hourly ($12 - $17.5)
Bonus Plan

About this location

class:
Midscale
room Count:
101-250
location Type:
Urban

Values

Development
Diversity
Empowerment
Hospitality
Innovation
Outperform

Perks

Company Discounts
Hotel Discounts
Paid Holidays
Uniforms provided
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La Quinta Inn and Suites Macedonia Ohio
Join the team at La Quinta Inn and Suites Macedonia Ohio!

At this La Quinta hotel in Macedonia, our team of hospitalitshow more
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Address268 Highland Road, Macedonia, OH View map
Property typeHotel 
classMidscale 
room Count101-250 
location TypeUrban 
Company Logo
This property is managed by
La Quinta Inn and Suites Macedonia Ohio