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Front Desk - Night AuditRamada Plaza Hotel - West Hollywood Los Angeles, CA
A property of: Ramada Plaza Hotel - West Hollywood
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Job Description

 Job Description:

The Front Office - Night Audit Relief is responsible for working within a hotel environment and is involved in the daily operations of the hotel. 

The attendants job is to insure total guest satisfaction at all times.

  1. *Work with other Front Office personnel in a team work environment.
  2. *Attend Front Office meetings, as required
  3. *Check-in and Check-out customers on OPERA property management system.
  4. *Monitor group reservations, assist Sales Dept with groups.
  5. *Ensure that the front desk and back office is clean and well organized.
  6. *Work closely with the controller, sales department, maintenance, housekeeping and provide maximum support.
  7. *Be able to work evening shift and night audit, when required.
  8. Be familiar with night audit procedures and be able to follow and complete night audit checklist.
  9. Process guest check-ins and check-outs according to Ramada Worldwide Standard Operating Procedures
  10. Empathetically listen to guest inquiries and provide appropriate responses
  11. Block rooms in the computer and follow through on designated requirements
  12. Pre-register designated guests and prepare key packets
  13. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
  14. Maintain confidentiality of all guests and hotel information
  15. Employ attention to detail in order to ensure security of guest room access.
  16. Accommodate room changes expediently
  17. Document all guest requests, complaints or problems immediately and notify designated department for resolving the situation. Follow up to ensure completion and guest satisfaction
  18. Monitor, send and distribute guest faxes
  19. Generate, print and distribute daily and weekly reports
  20. Resolve discrepancies on the room status report with Housekeeping
  21. Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.

 

Salary Range:

US $17.00 -US $18.00/ Hour

Job Requirements

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, 

protected veteran status, or any other characteristics protected by law.

  1. *Team Orientated
  2. *Flexible, able to work evening shift and night audit, when required
  3. * Previous hotel front desk experience is strongly preferred
  4. * Familiar with OPERA property management system experience
  5. * Must be flexible an able to work nights, holidays, and weekends.
  6. * Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
  7. * Ability to accurately and efficiently input information into OPERA PMS computer systems
  8. * Ability to work cohesively with co-workers both within and outside of your department
  9. * Ability to think clearly, quickly and make concise decisions
  10. * Ability to prioritize, organize and follow up
  11. * Ability to work well under pressure


Job Details

Entry level
Full-time

Values

Accountability
Fun
Integrity

Perks

Dental Benefits
Disability Insurance
Life Insurance
Paid Holidays
Paid Time Off
Vision Benefits
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Ramada Plaza Hotel - West Hollywood
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Address8585 Santa Monica Blvd, West Hollywood, CA, 90069 View map

Culture (1)

CULTUREAt Wyndham Hotels & Resorts, a set of values underpins our distinctive culture, drives our growth, nurtures innovation, and inspires the great experiences we create for team members and the people we serve. COUNT ON ME Our signature “Count on me” service culture encourages each team member to be responsive, be respectful, and deliver great experiences to our guests, partners and communities.
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Ramada Plaza Hotel - West Hollywood