Front Desk - Guest ServicesHyatt Place Cincinnati / Blue AshCincinnati, OH
A property of: Rainmaker HospitalityPosted 2 weeks ago

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Job Description

 *Serious Applicants Only Please*

The Hyatt Place Cincinnati/Blue Ash is looking for a Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

This person should expect to work 20-30 hours per week and needs to be flexible in their shift availability from week to week. Shifts vary from 7am-3pm to 3pm-11pm.

Responsibilities

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Job Types: Full-time, Part-time

Pay: $11.00 - $13.00 per hour

Job Requirements

Skills

  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Experience with hotel reservations software, like Opera PMS
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills
  • Degree in hotel management is a plus

Job Details

Entry level
Part-time
Hourly ($11 - $13)

About this location

class:
Midscale
room Count:
101-250
location Type:
Urban

Values

Accountability
Customer Focus
Diversity
Environment
Forward Thinking
Genuine
Passion

Perks

Company Discounts
Paid Holidays
Paid Time Off
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Hyatt Place Cincinnati / Blue Ash
Hyatt Place Cincinnati/Blue Ash bridges business and leisure. Capitalize
on our location near I-71 and I-275 to reach the Blue Ash Business
District, or stop by sports stadiums, shopping malls, amuseshow more
show more
Address11435 Reed Hartman Highway, Cincinnati, OH, 45241 View map
Property typeHotel 
classMidscale 
room Count101-250 
location TypeUrban 
Company Logo
This property is managed by
Rainmaker Hospitality