Front Desk Agent/Night AuditorSacramento Marriott Rancho CordovaRancho Cordova, CA
A property of: Stanford Hotels CorporationPosted 2 weeks ago

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Good Fit
4.0

Job Description

The Front Desk Agent/Night Auditor is responsible for providing our guests with excellent service at the front desk from making the reservation to departure. Responsible for aiding with supervision for all guest service agents. Responsible for dealing with guest complaints, guest credit problems, and assisting with training of all guest service agents. To sell guest rooms, food & beverage outlets and seasonal hotel promotions. This position will cover 2 night audit shifts & cover night audit as needed and also work AM & PM Front Desk Agent shifts.

WORK HOURS

Associate will be required to AM/PM shifts & graveyard shifts, both weekdays and weekends.

ESSENTIAL SKILLS
  • Ability to follow all appropriate policies and procedures while constantly striving to improve all standards of operation.
  • Ability to follow safety and security procedures and will not pose a direct threat to the health/safety of self or others.
  • Ability to plan, prioritize, organize, maintain concentration, and complete all work assigned.
  • Ability to focus attention to performance of tasks despite frequent, stressful or unusual interruptions.
  • Ability to communicate calmly with irate Guests, co-workers or supervisors in sometimes tense situations.
  • Ability to perform job functions with minimal supervision.
  • Ability to work cohesively with co-workers as part of a team.
  • Treat co-workers and guests with courtesy, friendliness and respect and provide responsive service.
  • Ability to meet or exceed productivity and performance standards and complete tasks as assigned by supervisor or manager.
  • Ability to understand and carry out instructions in verbal, written or diagram form.
  • Ability to understand Guests’ service needs.
  • Ability to adhere to work schedule and arrive on time in a neat and alert condition and adhere to company dress standards.
  • Ability to follow all appropriate policies and procedures while striving to improve all standards of operation.
  • Ability to interact with people, particularly in resolving complaints and problems.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
  • Balance all department accounts.
  • Reconcile front desk postings and investigate discrepancies.
  • Balance Food and Beverage cashiers’ paperwork to Micros report.
  • Balance all credit cards to both Micros and Chase systems.
  • Audit room rates and market codes.
  • Posts room and tax to all occupied rooms.
  • Run “End of Day” reports for both POS and PMS systems. Closes the day.
  • Completes Management reports and distributes accordingly.
  • Review Front Desk log when coming on shift and record pertinent information as needed throughout shift.
  • Post charges to individual room or master account.
  • Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process.
  • Process accounts of departing guests.
  • Resolve guest problems and complaints.
  • Receive advance deposits at the desk for future reservations and process as per policy.
  • Adhere to guest safe deposit box procedures.
  • Adhere to policies regarding handling of employee’s cash bank.
  • Reconcile all charges and cash received during shift and prepare drop. Have drop witnessed.
  • Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
  • Sell guest rooms, food & beverage outlets and seasonal hotel promotions.
  • Review Front Desk log when coming on shift and record pertinent information as needed throughout shift.
  • Post charges to individual room or master account.
  • Complete tasks on daily checklist.
  • Communicate with other hotel departments to maintain a high level of guest satisfaction.
  • Sell Marriott Rewards Program to guests.
  • Process mail, messages, faxes and packages.
  • Responsible for knowledge of groups and functions in the Hotel on a daily basis.
  • Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.
  • Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
  • Be a Team Player and encourage the teamwork attitude among staff.
  • Attends department and inter-departmental meetings.
  • Notify management of any pertinent information related to shift activities.
  • Be knowledgeable in all hotel emergency procedures.
  • Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner.
  • Ensures total guest satisfaction.
  • Follow supervisor’s instructions and performs other duties as directed or assigned.

SECONDARY JOB DUTIES
  • Receive advance deposits at the desk for future reservations and process as per policy.
  • Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.

The Sacramento Marriott Rancho Cordova is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to rebecca.garcia@marriottranchocordova.com or call 916-267-6715 to let us know the nature of your request.

Job Requirements

Behaviors

Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Education

Bachelors or better.
High School or better.

Skills

Time-Management Novice
Organized Novice
Microsoft Office Novice
Conflict Resolution Novice
Customer Service Novice
Decision Making Novice
Critical Thinking Novice

Experience

1-2 years: Night Audit or Accounting Experience

Job Details

Entry level
Full-time

About this location

class:
Upscale
room Count:
251-500
location Type:
Suburban

Values

Customer Focus
Customer Service
Teamwork
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Sacramento Marriott Rancho Cordova
Welcome to the Sacramento Marriott Rancho Cordova Hotel ! Whether
you are visiting on business or pleasure, our hotel in Rancho Cordova,
California, near Sacramento will exceed your expectations! show more
show more
Address11211 Point East Drive, Rancho Cordova, CA, 95742 View map
Property typeHotel 
classUpscale 
room Count251-500 
location TypeSuburban 

Culture (1)

Our passion is our people.Our people are the spirit of our company and our greatest strength. Our goal is to represent the community around us. We embrace inclusivity and celebrate diversity. We support our differences and what makes each of us unique. We are committed to inclusive hiring practices, company policies and a diverse workplace where everyone feels represented.
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This property is managed by
Stanford Hotels Corporation