Front Desk Agent Part-TimeHilton Garden Inn Portland Lake OswegoLake Oswego, OR
A property of: Spire Hospitality, LLC
This Job Post is no longer active

In less than 2 minutes, get your
Personal Score for every job

SALARY FIT
Good Match
SKILL FIT
Highly Competitive
CULTURE FIT
Good Fit
4.0

Job Description

The Hilton Garden Inn Portland/Lake Oswego is seeking an energetic and professional part-time Front Desk Agent to join their team! The Hilton Garden Inn Portland/Lake Oswego boasts 179 guest rooms, an indoor swimming pool and 1,200 sq. ft. of meeting & event space, and is conveniently located near Oswego Lake, Beaverton and Downtown Portland!

Job Overview: The Front Desk Agent is responsible to greet and register guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet high standards of quality.

Responsibilities and Duties:

* Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
* Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office.
* Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash make change and balance an assigned house bank. Accept and record vouchers, travelers' checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest room and House accounts using the computer.
* Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
* Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines; may include turning problem over to a supervisor.
* Field guest complaints, conducting through research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating, or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
* Summon guest service personnel for assistance to escort guests to their rooms as appropriate.
* Provide safety deposit boxes for guest by escorting them to the vault room, assisting the customer in opening the deposit box lock.
* Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer.
* Use the photocopier to make copies of items as required.
* File registration cards in room number order.
* Retrieve registration cards from the files for each check out.
* Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents.

Job Requirements

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

* Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
* Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
* Ability to stand and move throughout the front office and continuously perform essential job functions.
* Ability to read, listen and communicate effectively in English, both verbally and in writing.
* Ability to access and accurately input information using a moderately complex computer system.
* Hearing and visual ability to observe and detect signs of emergency situations.

Qualifications:

* Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills, and abilities.
* No special licenses required.
* No prior experience required. Prior hospitality experience preferred.
* Additional language ability preferred.

Job Details

Entry level
Part-time

About this location

class:
Midscale
room Count:
51-100
location Type:
Urban

Values

Community
Customer Service
Diversity
Hospitality
Leadership
Passion
Teamwork

Perks

401(K)
Dental Benefits
Disability Insurance
Family Medical Leave
Flexible Spending Account (FSA)
Health Insurance Benefits
Hotel Discounts
Job Training
Legal Consultations
Life Insurance
Similar Jobs: 15008

Similar Jobs: 15008

Front Desk Agent Part-Time  
Holiday Inn Boston - Dedham Hotel & Conference Center
Dedham, MA
5 days ago
Part-Time Front Desk Agent  
Hutton Hotel
Nashville, TN
2 weeks ago
Part-Time Front Desk Agent/night audit -Embassy Suites El Paso  
Embassy Suites by Hilton El Paso
El Paso, TX
1 week ago
Part-Time Front Desk Agent  
Hampton Inn Brentwood
Brentwood, TN
Yesterday
Front Desk Agent Part-time  
Hilton Greenville
Greenville, SC
2 weeks ago
Part-Time Front Desk Agent- $500.00 Hiring Bonus!  
The Oxford Hotel
Denver, CO
1 week ago
Front Desk Agent (Part-time)  
The Doubletree Boston Northshore
Danvers, MA
4 days ago
Part-time Front Desk Agent  
HOMEWOOD SUITES ARLINGTON
Arlington, VA
2 weeks ago
Front Desk Associate  
1616 Main Street LLC.
Houston, TX
2 weeks ago
Front Desk Agent  
DoubleTree by Hilton Atlanta - Marietta
Atlanta, GA
2 weeks ago
See more similar jobs
Hilton Garden Inn Portland Lake Oswego
Hilton Garden Inn Portland Lake Oswegoshow more
Address14850 Kruse Oaks Dr., Lake Oswego, OR, 97035 View map
Property typeHotel 
classMidscale 
room Count51-100 
location TypeUrban 

People (5)

Barbara DoucetVP of Human ResourcesBarbara Doucet joined Spire Hospitality as our VP of Human Resources. Barbara spent the last 11 ½ years at Omni, starting at the hotel level before being promoted to regional and corporate positions, culminating to her current role as VP of HR supporting well over 50 upscale full-service hotels and corporate. Barbara and her team will continue to have an intense focus on team member support, culture, recruiting, retention and employee development and will work closely with the hotel teams to support our future growth.
Bill DeforrestVice ChairmanBill DeForrest’s hotel experience began with entry-level associate positions then moved to general manager, regional director of operations, vice president of hospitality management and vice president of sales and marketing. He joined Lane Hospitality, now Spire Hospitality, as senior vice president of development in 1996 and was promoted to President & CEO in 2000. After more than 20 years leading what is today Spire Hospitality, DeForrest serves as the Vice Chairman of the company. Under Bill’s leadership, Spire Hospitality established itself as one of the leading and most respected hotel management companies, and Bill continues to be involved in its growth in the Vice Chairman role. DeForrest earned an MBA from the University of Denver and has served on numerous boards, state hotel associations, industry leadership groups and charitable foundations, including The Summit Foundation, Utah Hotel & Lodging Association and local resort association boards. He currently serves on IHG Owners Association board of directors and was previously chairman of the association. DeForrest led more than 6,000 members of IHG Owners Association as global chairman in 2011.
Bill KeatingExecutive Vice President & Chief Financial Officer30+ years of experience in strategic planning, finance, real estate development and operations. Responsible for the development of office, residential, retail and mixed-use projects. Prior to Spire Hospitality, Keating worked extensively in acquisition activities for Lane Industries and its subsidiaries, overseeing more than 25 acquisitions in the hospitality, radio broadcasting and security service industries.
Dawna ComeauxSenior Vice President25+ years in the hospitality industry, representing all major hotel brands, including 260 hotels across 45 states with more than 8,000 employees Prior to joining Spire Hospitality, Comeaux led the sales, revenue management and operation teams of one of the largest third-party hospitality management companies, Pillar Hotels and Resorts Previously, Comeaux held the Senior Vice President of Sales and Senior Vice President of Operations role for Archon Hospitality and was an Area Director of Operations for Prism Hotels
Chris RussellChief Executive OfficerIndustry veteran overseeing a diverse portfolio of assets from Marriott, Hilton, IHG and independent hotels. Previously led Archon Hospitality, the in-house hotel management company for a Goldman Sachs subsidiary. Archon sold in 2011 and the business was rebranded Pillar Hotels & Resorts where Russell remained President/CEO managing over $2 billion of assets consisting of 260 hotels in 45 states with 8,000 employees. Pillar Hotels & Resorts sold to Aimbridge Hospitality in 2016 and subsequently joined Spire in 2018.

Culture (6)

We love having fun!
Celebrating Success
People • Purpose • Passion
National Wear Red Day in honor of Women's Heart Health
We love to give back to our communities: A Bed for Every ChildThe hotel partnered with A Bed for Every Child to build and donate beds for children without. We were thrilled to be able to participate in this very worthy cause.
We celebrate people. We celebrate culture.Join the family at Spire and experience the difference. Happy #nationaluglysweaterday from our holiday heaven to yours.
Company Logo
This property is managed by
Spire Hospitality, LLC