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A Front desk Agent, or Hotel Night Auditor, is responsible for overseeing front desk duties at a hotel or another hospitality establishment during the day/night shift. Their duties include helping guests check-in or check out, reviewing guest payments and other details from the day shift to ensure guests provided payment for their stay or any additional requests and acting as a point of communication for customer needs.
The Night Auditor works at the front desk of a hotel during the night, and they must ensure that the quality and integrity of the establishment are maintained just as diligently as they are during the day.
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