Front Desk Agent - Night AuditLa Quinta by Wyndham Columbus Airport Area (1)Reynoldsburg, OH
A property of: YNJ Management
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Job Description

 

A Front desk Agent, or Hotel Night Auditor, is responsible for overseeing front desk duties at a hotel or another hospitality establishment during the day/night shift. Their duties include helping guests check-in or check out, reviewing guest payments and other details from the day shift to ensure guests provided payment for their stay or any additional requests and acting as a point of communication for customer needs.

The Night Auditor works at the front desk of a hotel during the night, and they must ensure that the quality and integrity of the establishment are maintained just as diligently as they are during the day.

Job Requirements

 

  • Balancing the accounts from day/night shift.
  • Managing front desk activity and handling guest check-ins and check-outs.
  • Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference.
  • Handling customer requests and complaints and directing other employees or departments accordingly.
  • Creating invoices, bills and checks for vendors, employees and contractors.
  • Managing and updating all official documentation pertaining to the role.
  • Ensuring that all end-of-day activities have been successfully executed by employees in all departments.
  • Answering calls and queries related to potential booking.

Job Details

Mid level
Full-time
Hourly ($12 - $14)
Bonus Plan

About this location

class:
Midscale
room Count:
51-100
location Type:
Urban

Values

Hospitality
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La Quinta by Wyndham Columbus Airport Area (1)
Columbus Airport Areashow more
Address2447 Brice Road, Reynoldsburg, Ohio, 43068 View map
Property typeHotel 
classMidscale 
room Count51-100 
location TypeUrban 
Company Logo
This property is managed by
YNJ Management