Front Desk Agent AM/PMEmbassy Suites Columbus, OHColumbus, OH
A property of: Kana Hotel Group
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Job Description

Starting rate is $14.00 per hour. This is for the Embassy Suites Columbus at 2700 Corporate Exchange Drive, Columbus 43231.

Looking for someone to work some AM Shifts (7am-3pm) and some PM Shifts (3pm-11pm)

Job Description

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

* Perform all check-in and check-out tasks
* Manage online and phone reservations
* Inform customers about payment methods and verify their credit card data
* Register guests collecting necessary information (like contact details and exact dates of their stay)
* Welcome guests upon their arrival and assign rooms
* Provide information about our hotel, available rooms, rates and amenities
* Respond to clients’ complaints in a timely and professional manner
* Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
* Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
* Upsell additional facilities and services, when appropriate
* Maintain updated records of bookings and payments
Skills

* Work experience as a Hotel Front Desk Agent, Receptionist or similar role
* Experience with hotel reservations software, like OnQ or Opera.
* Customer service attitude
* Excellent communication and organizational skills
Job Type: Full-time

Job Requirements

see above for details

Job Details

Mid level
Full-time

About this location

class:
Midscale
room Count:
51-100
location Type:
Urban
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Embassy Suites Columbus, OH
Embassy Suites Columbus, OHshow more
Address2700 Corporate Exchange Dr, Columbus, OH, 43231 View map
Property typeHotel 
classMidscale 
room Count51-100 
location TypeUrban 
Company Logo
This property is managed by
Kana Hotel Group