Front Desk AgentSheraton Bloomington HotelMinneapolis, MN
A property of: Wischermann Partners
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Job Description

Front Desk Agent: The Front Desk Agent will welcome every guest to the hotel with a smile and, as an ambassador for the hotel, makes sure they are taken care of with a sense of urgency.

Qualities of the Front Desk Agent:

* You love being the person others can rely on, the "go-to".
* You're great at anticipating needs, and others feel like you're always one step ahead because what they need is done before they even have to ask.
* You like to stay busy, and when guest traffic slows, you always find other work to be done.
* Practical and approachable, you take pride in a well-groomed appearance while working in an upscale environment.
* Enjoy making a difference for every guest that walks through the doors of the hotel, and doing everything you can to ensure each of our guests has a memorable experience.
* You are here because the life you want is about providing exceptional service, and that is exactly what we do.
Responsibilities of the Front Desk Agent: You welcome every guest to the hotel with a smile, and as an ambassador for the hotel, you make sure they are taken care of with a sense of urgency. Check ins and check outs, answering phone calls, taking orders, and holding conversations are all part of your day to day.

About The Sheraton Bloomington Hotel

The Sheraton Bloomington Hotel offers a contemporary full-service hotel experience, perfectly located close to downtown Minneapolis yet minutes from Mall of America and Minneapolis/St. Paul International Airport (MSP). Sheraton Bloomington Hotel offers upscale amenities and superior service to make every guest's stay memorable.

As a member of our team you will have easy access to the area's most popular attractions, including:

* Nickelodeon Universe
* Mall of America
* MSP Airport
* The Minnesota Zoo
* Local business and corporate offices
* ...and more!!

Job Requirements

see above for details

Job Details

Mid level

About this location

room Count:
location Type:


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Sheraton Bloomington Hotel
Find your home away from home at Sheraton Bloomington Hotel. Our
newly-renovated hotel offers thoughtful amenities, 4-star service and a
superior destination for business and leisure travel. Exploreshow more
show more
Address5601 West 78th Street, Minneapolis, MN, 55439 View map
Property typeHotel 
room Count251-500 
location TypeUrban 

People (3)

Jeremy AbramsonVice President of OperationsJeremy Abramson joined Wischermann Partners in 2019 as Director of Operations. Jeremy leads various operational excellence and innovation functions at Wischermann Partners. He supports and leads several Wischermann Partners properties and is also very engaged in new hotel openings. Working with his counterparts, Jeremy helps to ensure that the property teams execute to their maximum performance with a hands-on approach. He focuses on creating a lasting culture of empowerment and success throughout his teams. Developing and implementing standard, yet innovative, operating procedures and consistent service excellence, Jeremy strives to develop unique experiences with differentiating characteristics. Prior to joining Wischermann partners, Jeremy served as General Manager in multiple upper upscale and luxury properties. Most recently, Jeremy opened a luxury boutique resort in Grand Cayman, which received several accolades for guest service and design in the Caribbean. Spending eight years in Miami, he oversaw the redesign and refurbishment of Casa Faena, a boutique hotel and Faena Hotels’ first US property. In addition to these roles, Jeremy has held key positions with many innovative and creative brands, such as Soho House and the Palms Hotel & Spa. As a Wisconsin native, Jeremy now resides in Minneapolis, MN.
MARTIN SCHOOLEYVice President of OperationsMartin Schooley joined Wischermann Partners Executive Team in 2019 as Vice President of Operations, having previously served as General Manager of the Le Meridien Chicago-Oakbrook Center, a market-leading, four diamond, lifestyle property. Mr. Schooley is a 30-year veteran in the hospitality industry with Marriott International. Prior to joining Wischermann, Mr. Schooley served in numerous executive leadership positions in downtown, resort, airport and suburban properties across various brands. Mr. Schooley believes in an associate-forward culture where dignity and respect are the cornerstones of performance. His operational expertise and team building skills drive profit maximization for owners while creating personal guest experiences. He takes pride in operational innovation which has resulted in increased profit and higher margins. An involved community leader, Schooley served seven years as fundraising chair for Marriott’s Chicago Business Council serving Children’s Miracle Network, helping local children’s hospitals exceed fundraising goals. He also served his communities on local boards including Oak Brook Chamber of Commerce Board of Directors and Moderator for the Board of Deacons in his local church. Schooley and his properties have received awards and recognition for Community Service, Financial Achievement and Director of the Year awards. Schooley and his wife Mary have three children and are currently based in Chicago. He earned a bachelor’s degree in Journalism from the University of Missouri.
PAUL WISCHERMANNPresident & CEOPaul Wischermann founded Wischermann Partners in 2002. Paul is a creative business strategist and seasoned hospitality industry executive. He has built a team of highly motivated executives covering all aspects of the hospitality spectrum. The firms vision – to Create Memorable Guest Experiences with World Class Brands – is based on the commitment to select, nurture and reward only the best in the industry, building a standard of excellence which guides all daily decisions. Wischermann has established Wischermann Partners as a nationally recognized hospitality firm with a track record of success in hospitality development, operations and acquisitions. The total capital budget exceeds $3 billion with high profile projects spanning from coast-to-coast. Prior to forming the Wischermann Partners, Paul served for eight years in senior executive positions with Carlson Hospitality Worldwide (CHW). As Senior Vice President, he conceptualized, financed and executed the complete business system development of an innovative lifestyle community concept. In addition, Wischermann pursued growth opportunities for Regent Hotels International and Radisson Hotels and Resorts Worldwide. He also introduced a subsidiary of CHW into the European marketplace, leading the development, operational and marketing implementation. Wischermann’s other experiences include a general manager position at the Parkhotel Oberhausen, and positions in Food and Beverage at the 2-Star Michelin Restaurant, “The Terrace” at The Dorchester Hotel in London and the 1-Star Michelin Restaurant, “Die Ente vom Lehel” at The Nassauer Hof in Wiesbaden, both members of the prestigious hotel group “Leading Hotels of the World".
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