Front Desk AgentPPM CORP USA HeadquartersBensalem, PA
A property of: PPM CORP USA
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Job Description

Front Desk Agent
Bensalem, PA


REPORTS TO : Front Office Manager

Front Desk Agent Position Summary
At the Lincoln Hotel our job is to bring the joy of travel to everyone. That's where you come in. When you're part of the Lincoln Hotel, you're more than just a job title. We look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest's experience an enjoyable one.

The ideal Front Desk Agent candidate will have at least one year of experience in a hotel environment (knowledge of Opera or other PMS is a plus), be able to demonstrate initiative, and be someone who has a reputation for delivering great service and being fun to work with. This is a permanent, position which will require a flexible schedule with the ability to work up to 40 hours per week, including evenings, weekends and holidays.

As a Front Desk Agent, you will represent the hotel to the guest throughout all stages of the guest's stay. You'll determinate's a guest's reservation status and identifies how long the guest will stay. The agent helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible.

You'll verify the guest's method of payment and follows established credit-checking procedures. The front desk agent places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.

Front Desk Agent Responsibilities

  1. The Front Desk Agent will register guests and assigns rooms. Accommodates special requests whenever possible.
  2. Assists in pre-registration and blocking of rooms for reservations.
  3. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
  4. Understands room status and room status tracking.
  5. Knows room locations, types of rooms available, and room rates.
  6. The Front Desk Agent will must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
  7. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
  8. Knows the location and types of available rooms as well as the activities and services of the property.
  9. Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
  10. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
  11. The Front Desk Agent will maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
  12. File room keys ( only for manual room key hotels)
  13. Knows how to use front office equipment.
  14. Process guest check-outs.
  15. Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
  16. Follows procedures for issuing and closing safe deposit boxes used by guests.
  17. Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
  18. Uses proper telephone etiquette.
  19. Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc.
  20. The Front Desk Agent uses proper mail, package, and message handling procedures and record details in the courier Mail Register.
  21. Advise guest of any messages, mail, faxes, etc. received for them.
  22. Inform guest of the room safe and mini-bar key and room key procedures.
  23. Issue parking passes/validate valet parking tickets.
  24. Communicate services and amenities of the hotel to guests.
  25. The Front Desk Agent will obtain proper identification for tax-exempt guests and attach the form to registration card.
  26. Direct Bell Person to escort guest and transport their luggage to the room.
  27. Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
  28. Attends department meetings.
  29. Reports any unusual occurrences or requests to the manager or assistant manager.
  30. Knows all safety and emergency procedures, Is aware of accident prevention policies.
  31. The Front Desk Agent maintains the cleanliness and neatness of the front desk area.
  32. Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
  33. Advise guest of any messages, mail, faxes, etc. received for them.

Job Requirements

High school graduate or equivalent. Must speak, read. Write, and understand the primary language used in the workplace. Must be able to speak and understand the primary language used by the guests who visits the hotel.

1 year previous hotel-related experience required

Requires typing, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pound.

Job Types: Full-time, Part-time
Pay: From $13.00 per hour
Benefits: Employee discount, Flexible schedule
Schedule: 8 hour shift, Day shift, Holidays, Monday to Friday, Night shift, Weekend availability
Supplemental Pay: Bonus pay
Education: High school or equivalent (Preferred)
Experience: Hotel Experience: 1 year (Required)
Work Location: One location
Work Remotely: No

Job Details

Mid level
Hourly ($13 - $13)

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PPM CORP USA Headquarters
A growing property management corporation, specializing in boutique
hotels and conversions.  Our team is driven to constantly find more
productive and efficient ways to operate, and to better oursshow more
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Address2345 Old Lincoln Highway, Bensalem, PA View map
Property typeOffice 
building TypeCommercial 
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