Front Desk AgentThe Chicago Hotel CollectionChicago, IL
A property of: The Chicago Hotel Collection
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Job Description

The Chicago Hotel Collection, Chicago's new boutique hotel brand, is looking for a dedicated Front Desk Agent passionate about hospitality and guest relations. The Chicago Hotel Collection Front Desk Agents are what makes a lasting impression on our guests and place guest satisfaction as a high priority. Front Desk Agents are positioned in our River North location and assist our additional properties remotely. Daily responsibilities include: managing the check-ins, check-outs and Guest Services functions, ensuring guest messages, calls and emails are returned quickly and accurately, working with housekeeping and maintenance to ensure all spaces are prepared for guests' arrival, and ensuring the accuracy of guest and reservation information across all systems. 

RESPONSIBILITIES:

  • Monitor daily arrivals, departures and cancellations from all sources of business, ensure correct entry in property management system
  • Ensure property management system and extranet(s) are updated with check-ins, cancellations, modifications, etc.
  • Review special requests and verify reservation room types are correct
  • Monitor self check-in process, verify check-ins receive smartphone room keys
  • Monitor incoming reservations and assist with housekeeping board tracking
  • Coordinate with housekeeping to ensure rooms are clean for incoming guests
  • Monitor hotel text system, chat bot and respond to guest requests and inquiries in a timely manner
  • Create and maintain room blocks and group reservations
  • Ensure font desk area is well maintained and clean
  • Provide Concierge services including delivery of daily guest amenities
  • Work closely with Director of Operations, provide assistance as needed


Job Requirements

QUALIFICATIONS:

  • Minimum 3 years prior Front Desk and/or Hotel Guest Services experience
  • Prior experience with hotel specific software a must, experience with RoomKeyPMS a plus
  • Ability to communicate effectively with the public and team members in person and in writing
  • Ability to multitask and work in a fast paced environment

Job Details

Mid level
Full-time
Hourly ($16 - $20)

Perks

Company Discounts
Paid Time Off
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The Chicago Hotel Collection
EVERYTHING YOU NEED FOR A CITY STAY​ ​Located in three of
Chicago's premier neighborhoods, River North/Magnificent Mile,
Wrigleyville and Millennium Park, our boutique, pet friendly show more
show more
Address312 West Chestnut Street, Chicago, IL, USA View map
Property typeOther 

Culture (1)

CHICAGO VOTED BEST BIG CITY 4TH YEAR IN A ROWCome see why Condé Nast Traveler readers voted us the country’s Best Big City for four years in a row.
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The Chicago Hotel Collection