Food & Beverage ManagerGrand Bohemian Hotel CharlotteCharlotte, NC
A property of: Kessler Collection
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Job Description

The overall objective and purpose of the Food and Beverage Manager are to oversee the floor coverage in the outlets and assisting the serving staff in the restaurant, lounge, and in-room dining/pool service. The incumbent is responsible for supervising Food and Beverage outlets, ensuring our guests receive the ultimate dining experience. They are to provide inspiring and strategic leadership while directing the Food and Beverage department's activities in support of the mission, core values, and goals established by the company.
  • Supervises daily shift operations.
  • Ensures Grand Performers comply with appearance standards.
  • Schedule's dining reservations and arranges parties or special services for diners.
  • Inspects kitchen and dining areas and kitchen utensils and equipment to ensure sanitary standards are met.
  • Requisitions and inspects food, supplies, and equipment to maintain stock levels and ensure quality standards are met.
  • Ensures compliance with all food & beverage policies, standards, and procedures.
  • Maintains service and sanitation standards in restaurant, bar/lounge, and room service areas.
  • Acts as the guest service role model for the restaurant sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
  • Assists servers on the floor during meal periods.
  • Clears and resets counters or tables after each course when needed
  • Assists dining room servers in the food and beverage service, sets tables, serves guests as directed by the server, keeps menus clean, and maintains the clean table between servings and menu knowledge.
  • Assists with providing tables with beverages.
  • Removes solid linens and replaces them with clean linen.
  • Transports dirty dishes to the dishwashing station.
  • Polish silver and glass as needed.
  • Present menu, answer questions, and make suggestions regarding food and beverage.
  • Seat guests in the dining room
  • Explain, pair and recommend wine from the wine list
  • Serve food and beverage in a genuine, friendly, professional, and efficient manner consistent with the Kessler image and standards.
  • Relays orders to the kitchen through POS and helps serve courses from kitchen and service bars.
  • Total's bill and accepts payment when needed.
  • Proficiently utilizes the property management systems and follows cash handling procedures.
  • Sets up bar & dining room in a thorough and swift manner
  • Sets up dining room when needed in a thorough and swift manner
  • Empowers Grand Performers to provide excellent customer service.
  • Ensures staff understands local, state, and Federal liquor laws.
  • Monitor's alcohol beverage service in compliance with local laws.
  • Ensures point of sale operations and cash handling practices are following standard operating procedures.
  • Edit's work schedules and evaluates the work performance of employees.
  • Assigns and coordinates work of employees to promote the efficiency of operations
  • Strategic business leader - Works strategically to devise plans in alignment with organizational goals.
  • Cultivates engagement - Builds loyalty to the company and not to themselves. Proven ability to host/facilitate effective meetings, motivate teams to produce results with tight timeframes while simultaneously managing several projects.
  • Generates alignment - Ensures proper time and effort is spent to build high-level performance and consistency throughout collection.
  • Leads with courage - Provides a culture of accountability.
  • Execution of plans - Utilizes our systems, tools, and resources to accomplish results and achieve goals.
  • Must possess excellent computer skills, including Microsoft Word, Excel, and Outlook
  • Requires good communication skills, both verbal and written
  • Ability to respond promptly to customer needs.
  • Excellent guest service and interpersonal skills with the ability to relate to diverse guest types.
  • Ability to prioritize and maintain multiple tables at a time.
  • High School diploma - required
  • 1+ years of relevant work experience in similar scope and title - required
  • Experience within luxury brand/markets - preferred
  • Food Safety Certification - preferred or attained within 30 days
  • Alcohol Safety Certification - preferred or attained within 30 days
  • Shift supervision of all restaurant, lounge, Café, IRD, and pool serving staff
  • Restaurant Manager on Duty in absence of F&B Director, Outlet Manager or Restaurant Manager.
  • Shift supervision of all restaurant, lounge, Café, IRD, and pool serving staff
  • Restaurant Manager on Duty in the absence of F&B Director, Outlet Manager, or Restaurant Manager.
  • Must be comfortable working in a shared space, with constant noise, without the use of a private office.
  • Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
  • Schedules may vary from week to week based on business demands in excess of 40 hours with or without notice.
  • Must be able to work safely in a kitchen environment with high temperatures and humidity
  • While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, stand, stoop, bend and crouch up to 8 hours daily.
  • Push, pull, and lift up to 50 lbs.
  • While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane, or other means of transportation, which require sitting, waiting, and standing for long and short periods of time.
The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Job Requirements


Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Leader: Inspires teammates to follow them
Enthusiastic: Shows intense and eager enjoyment and interest
Team Player: Works well as a member of a group


Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility


High School or better.

Licenses & Certifications

Food Safety
Alcohol Handler


Multitasking Advanced
Inspirational Intermediate
Lead Intermediate
Team Management Intermediate


2 year(s): Previous experience in luxury hotel or fine dining

Job Details

Mid level

About this location

room Count:
location Type:


Consumer Focus
Customer Service
Wow Factor


Company Discounts
Dental Benefits
Flexible Work Schedule
Health Insurance Benefits
Job Training
Paid Time Off
Tuition Reimbursement
Vision Benefits
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Grand Bohemian Hotel Charlotte
Looking for a career in hospitality? Located in the heart of uptown
Charlotte, visitors and guests are invited to let their creativity come out to
play in our inspired Argentinian boutique hotel. Follow your show more
show more
Address201 West Trade Street, Charlotte, NC, 28202 View map
Property typeHotel 
room Count251-500 
location TypeUrban 

People (2)

We Are BohemianGrand PerformerBohemian isn’t a label. It’s a relentless sense of curiosity. A license to let creativity come out and play. It’s sharing your art side, inviting cultures to connect and finding new ways to appreciate the world. We celebrate originality. And err on the side of unconventional. We inspire guests to challenge plans—to find themselves delightfully distracted by the art that surrounds them or to get lost in the stories each piece holds. We invite them to join us in the kitchen for cooking school, try wine blending, or to taste something new on our menu. We give guest rooms a new soundtrack. And hotel stays a new story. The Bohemian lifestyle invites our guests to wander. To explore what inspires them. And claim what fuels their passion.
Richard KesslerChairman & CEOBack in 1970, Richard Kessler became real estate developer Cecil Day’s right hand man, at just 23 years old, when they both helped found Days Inn of America. He spent the next five years working diligently, leading five estate developments and operational companies which prepared him to become the president and CEO of Days Inn. One year later, he became the chairman at 29 years old and in the 1980s, he opened a separate division dedicated to boutique hotels with a property in Savannah, Georgia and another in Orlando, Florida. The Days Inn chain was sold in 1984 and Kessler introduced his new independent venture, The Kessler Enterprise, Inc., which he still runs today as president and CEO. His main goal at the time was to break into the development of his own boutique hotels. The name “Bohemian” was inspired by the Bohemian Club in California and it provides an experience for guests and visitors to step away from the usual. It invites them to feed into their curiosity by embracing the European Bohemian Lifestyle as an unconventional wandering gypsy with a healthy dose of funky California spirit. This ambience can be felt in each hotel, where guests are encouraged to give into temptation and let their creativity come out to play. In April 2010, the Marriott International Inc., Autograph Collection made its debut with seven Kessler Collection properties. Today, there are a total of 9 properties in The Kessler Collection, including Casa Monica Resort & Spa, St. Augustine, Florida; Grand Bohemian Hotel Orlando, Florida; Bohemian Hotel Celebration, Orlando, Florida; Grand Bohemian Hotel Asheville, North Carolina; Beaver Creek Lodge, Colorado; Bohemian Hotel Savannah Riverfront, Georgia; Mansion on Forsyth Park, Savannah, Georgia; Grand Bohemian Hotel Charleston, South Carolina and Grand Bohemian Hotel Mountain Brook, Alabama. However, the collection is still growing and three new Grand Bohemian properties are coming soon in Charlotte, Atlanta and Greenville.

Culture (2)

We Are Grand PerformersThank you for your interest in The Kessler Collection!
An Extraordinary StoryFor us, good is not good enough. We practice the art of extraordinary. We create it everyday, with passion, purpose and relentless determination. We call ourselves Grand Performers and while we may not always be center stage, we’re at the heart of every guest experience. We bring some of the industry’s best talent together who deliver professional service warmed with a welcoming smile. Then we add another layer of intuitive service, that you may never even see.
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