First Assistant Manager (Assistant Hotel General Manager)Hyatt Place Detroit/UticaUtica, MI
A property of: Hyatt Hotels
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Job Description

The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style's relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new hotel experience. And you are the key to bringing it to life.

First Assistant Managers contribute to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence. This position is directly responsible for the success of the housekeeping, front office and food and beverage departments of the property. A hands-on approach is necessary to effectively manage the quality of customer service and guest suite cleanliness.

This position will report directly to the General Manager of the hotel. The responsibilities also include managing the daily hotel operations to achieve planned goals for operational integrity as measured by revenue, house profit, and RevPAR index while maintaining company standards for guest satisfaction, associate satisfaction, quality assurance, and asset protection. This position may also handle the purchasing and payroll submission for the property.

This position will also be involved in the interviewing and hiring of new associates, as well as disciplinary measures. The ideal candidate must have a minimum of three years of management experience as well as the ability to demonstrate leadership and professional image to associates and guests. Must be able to work a flexible work schedule as the hours for this management position will vary.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

Discover how perfectly a hotel can fit your lifestyle. Hyatt Place. It's so you™.

Job Requirements

  • Minimum of three years of management and supervisory experience preferred (management experience in the service industry is strongly preferred)
  • Hotel experience preferred
  • 1-2+ years experience working in a guest service oriented Food & Beverage establishment preferred
  • College degree preferred
  • Intermediate word and excel required
  • Excellent verbal and written communication skills.
  • Strong organizational, project management and detail orientation skills, with the ability to multi-task in order to meet a variety of deadlines
  • Strong interpersonal skills and a can-do positive attitude
  • Bilingual in Spanish a plus
  • Ability to work with minimal supervision required

Job Details

Senior level
Full-time

About this location

class:
Economy
room Count:
101-250
location Type:
Small Metro / Town

Values

Creative
Empathy
Fun
Humility
Integrity
Respect

Perks

401(K)
401(K) Matching
Company Discounts
Counseling
Dental Benefits
Disability Insurance
Discounted Staff Meals
Family Medical Leave
Flexible Spending Account (FSA)
Flexible Work Schedule
Free Accommodation
Health Insurance Benefits
Hotel Discounts
Job Training
Life Insurance
Paid Holidays
Paid Sick Days
Paid Time Off
Paid Volunteer Time
Parental Leave
Performance Bonus
Pet Insurance
Tuition Reimbursement
Vision Benefits
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Hyatt Place Detroit/Utica
Just outside the city, tucked into a friendly suburban community, you’ll
find Hyatt Place Detroit / Utica. You’ll love the short walk to area
restaurants, like Dave and Buster’s, and you’ll appreciate ourshow more
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Address45400 Park Avenue, Utica, MI, 48315 View map
Property typeHotel 
classEconomy 
room Count101-250 
location TypeSmall Metro / Town 

People (6)

DeanTeam Leader-EventsDean was referred to Galvin’s Choice by his university tutor as a promising opportunity to pursue a career in hospitality. His family also supported him as he was welcomed into the program. Dean’s introduction to Hyatt began with a one-month work experience in October 2014. During this time, he was able to explore the various departments. After his experience, he was offered a position with Hyatt Regency Churchill and worked in this capacity for eight months. In August 2015, he became a full-time employee as a waiter and was then promoted in November 2016 to Team Leader in Events. “Working at Hyatt Regency London- The Churchill feels like being surrounded by family all day. I have the privilege to work with a fantastic team, and the people I have met along the way were always supportive and very respectful. I created a very strong bond with the people here, and I have always enjoyed being a Hyatt colleague.”
EmaniFront DeskBefore enrolling in the hospitality training program at Goodwill Greater Washington, Emani heard about the program while she was a student at the Latin American Youth Center. Emani and her cousin decided to give it a chance and ended up graduating together. Goodwill was not her first job training program. She previously spent six months in a curriculum that would teach both formal classroom-based learning and experiential skills-based training sessions. After she joined Goodwill’s hospitality program, she immediately noticed the difference in the way the programs were administered. Goodwill’s program emphasized experiential learning and making authentic job connections. Their teachers and coaches took an individualized and personal approach to their training and stressed the importance of effective communication. hrough Goodwill’s partnership with the American Hotel and Lodging Association and Hyatt, Emani had an opportunity to explore various roles, career paths, and inner workings of the hospitality industry. She found herself attracted to roles that would allow her to utilize her passion for engaging with people, especially through customer-facing roles. Everyone in the program had an opportunity to shadow at two different hotels to gain real-life work experience. This aspect of the training was incredibly engaging and helped her figure out where she wanted to start my career in hospitality. As part of the job shadowing experience, Emani spent a week at Hyatt House Washington DC / The Wharf, where she worked alongside front desk agents. She experienced firsthand how essential teamwork and communication are in servicing hotel guests. On her last day of shadowing, her supervisor shared that he was also a graduate of the Latin American Youth Center and has since progressed to his current management role. This interaction inspired Emani to pursue a career with Hyatt.
AyaFrom Al-Salt to Chef, Grand Hyatt AmmanAya’s culinary journey began at the Vocational Training Center in Al-Salt, Jordan in 2007. After seeing several advertisements around her community, Aya quickly became interested in joining the Vocational Training Center. She wanted to take the road less traveled and embark on a journey that was different from the path her friends had chosen. Aya’s family was very understanding and supportive of her decision to join the training program since her brother studied hospitality, they were familiar with what it takes to be a part of the hospitality world. With her family’s blessing, she began her studies in a program that was close to home. At the Vocational Training Center Aya was introduced to the fundamentals of the hospitality industry. She trained on a variety of skills ranging from, the importance of each cutting board’s color and when to use them, to how to interact with guests. She gained a vast amount of knowledge and learned the true meaning of what it takes to work in a hotel. After the education portion of her training program, Aya needed to enroll in a cross-training internship at a four or five-star hotel in the kingdom. Grand Hyatt Amman offered her an opportunity to train in the housekeeping department, where she worked for three months before transitioning to the culinary department. Once her two-year training program was complete, Aya decided to explore an opportunity at a different hotel and took a position as a Commis 2. She quickly learned her new work environment did not compare to what was offered at the Grand Hyatt Amman. So after one year of service, she resigned from the hotel in order to rejoin the Grand Hyatt Amman family as a Commis 2. Within two years she received her first promotion to become a Commis 1. Aya’s hard work, dedication, and love of the hotel industry didn’t stop there! Three years later, she earned herself another promotion as a Demi-Chef de Partie in the Events Kitchen— making her the youngest female Demi Che
PhuongRestaurant ManagerPhuong grew up on the Cham Islands, off the coast of central Vietnam, with no running water, healthcare, or high school education. She was only able to support herself through the beginning of high school; but luckily, she was introduced to the STREETS program when they were opening their first classes. After working quite hard at her STREETS apprenticing and studies, she graduated and started her career at the notable Four Seasons Resort The Nam Hai, Hoi An as a server. Soon after, she received a promotion to a supervisor. Several years later, she was eager to explore opportunities in the high-end luxury hospitality market. STREETS has a close relationship with the Park Hyatt Saigon General Manager, so Phuong decided to pursue an opportunity with Park Hyatt Saigon. She was hired as a Service Team Leader. She continued to grow and develop through her exemplary work ethic at Park Hyatt Saigon, which earned her a promotion to Assistant Food and Beverage Outlet Manager. Phuong always puts family first. She helps support her parents on the Cham Islands with many of their basic necessities. She also helps mentor recent STREETS graduates. Most recently, coming full circle, STREETS celebrated her return to the program as a Restaurant Manager. The STREETS family is happy to see Phuong pursue her dreams and help others follow theirs as well. "I am so lucky to have STREETS and to have a family. It hurts me to know that there are people who have it more difficult than me; it is my dream to help people."
LinhFrom STREETS International to Waitress at Hyatt Regency DaNang Resort and SpaLinh grew up in an impoverished, isolated Co Tu Village, located in one of the minority communities in central Vietnam. Her parents were subsistence farmers, as were the majority of the people living in her village, and they were frequently left with very little food to eat. In order to give herself an opportunity to work in hospitality, Linh decided to join the STREETS program. After successfully completing the program, STREETS was able to assist Linh with securing a position as a seasonal staff server at the Hyatt Regency Danang Resort and Spa. Several months later, having proven her hospitality skills, language proficiency, and professionalism, she was offered a permanent position at the resort’s popular Beach House restaurant. While working at the hotel, Linh met her future husband, Vien. He has worked at the resort for four years and started out as a Steward. After five months in the position, he transferred to the culinary department to become a Commis. The Hyatt Regency Danang Resort and Spa has provided a supportive environment for their staff, which has enabled Linh and Vien to grow in their hospitality careers and life together. They had their first child, and when he became ill at 20 months, they were able to provide him with proper medical care at a nearby hospital in the modern city of Da Nang, where they reside. Linh feels extremely supported in her position with the resort, that she and her husband are continuing to grow their family. Through her hard work and the support of Hyatt Regency Danang and STREETS International, Linh is living a very fulfilling life.
Mark HoplamazianHyatt Hotels Corporation President and CEOAs a leading global hospitality company, Hyatt is in the business of caring for people so they can be their best. This purpose guides every aspect of our business, from how we care for our people, communities, and planet to how we source products and protect human rights. We are committed to enriching the communities we call home and protecting the planet for future generations.

Culture (4)

RiseHY - Inviting Youth to Reach Higher with HyattAt Hyatt, we’re passionate about people and opening doors to new opportunities. True to our company’s purpose – we care for people so they can be their best – we have worked with community-based organizations around the world for decades to help young people rise to their full potential. Now, we’re taking a bigger step: With RiseHY, Hyatt hotels are making a commitment to hire 10,000 Opportunity Youth by 2025.
Everyone mattersWith more than 100,000 colleagues across 54 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.
Caring for our communitiesMeet Hyatt Thrive, our corporate social responsibility platform. Our purpose of care defines our practice of responsibility. By building strong communities and fostering sustainable practices, we’re working to create an environment in which people thrive. As the Hyatt footprint expands to meet the needs of a more connected and traveled world, we have the opportunity—and the responsibility—to grow with purpose and to protect our environment for generations to come.
We are familyOur foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of September 30, 2016, Hyatt is a global hospitality company with 13 brands and more than 600 properties in more than 50 countries.
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