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Event Services Manager - Arizona Biltmore HotelArizona Biltmore ResortPhoenix, AZ
A property of: Hilton
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Job Description

The beautiful Arizona Biltmore Resort, A Waldorf Astoria Property, is looking for a dynamic Event Services Manager to join their team! This is a great entry level oportunity for the Events Department, to work with a dynamic team, and to grow your career!

Located in the heart of uptown Phoenix since 1929, this gorgeous 39-acre property has 700 rooms, villas and cottages, over 315,000 square feet of banquet space, and 8 food and beverage outlets. Fresh off of a much anticipated multi-million dollar renovation, this is an exciting time to join this iconic property.

Qualifications:

6 months hotel industry experience

Microsoft Office Experience

Flexible Schedule - open to work nights, weekends - based on business demands

Enthusiastic person - looking to grow and learn

Great communicator, team player, organzied, detail oriented, and relationship driven

Preferred

Luxury Experience

Delphi FDC Experience

Experience reading and relaying of BEO's

What will I be doing?

As an Event Services Manager, you would be responsible for ensuring the successful execution of banquet and catering events in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
  • Provide direction and supervision to departments to ensure successful execution of meetings and/or events
  • Serve on-site group and catering clients and respond to questions about the event including, but not limited to, group room blocks, food and beverage, the function space, ancillary and vendor services, affiliates/exhibitors and related billing processes
  • Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
  • Respond to guest inquiries and special requests and resolve issues and concerns in a timely, friendly and efficient manner
  • Prepare reports, correspondence and analysis related to group activity
  • Lead, facilitate and participate in meetings, as needed

Job Requirements

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veteran

Job Details

Mid level
Full-time

About this location

class:
Midscale
room Count:
51-100
location Type:
Urban

Values

Hospitality
Integrity
Leadership
Now
Ownership
Teamwork

Perks

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Arizona Biltmore Resort
Arizona Biltmore Resortshow more
Address2400 E Missouri Ave, Phoenix, AZ, 85016 View map
Property typeHotel 
classMidscale 
room Count51-100 
location TypeUrban 
Company Logo
This property is managed by
Hilton