property-logo
Director of Spa and Wellness - Waldorf Astoria Monarch Beach Resort & ClubWaldorf Astoria Monarch Beach Resort & ClubDana Point, CA
A property of: Hilton
This Job Post is no longer active

In less than 2 minutes, get your
Personal Score for every job

SALARY FIT
Good Match
SKILL FIT
Highly Competitive
CULTURE FIT
Good Fit
4.0

Job Description

Waldorf Astoria Monarch Beach Resort & Club is looking for a Director of Spa & Wellness to join the team! Waldorf Astoria Monarch Beach Resort & Club is located in Orange County, California in the coastal town of Dana Point adjacent to Laguna Beach. When you join this team you will be living on one of the nation's top vacation destinations with year-round sunshine, pictureque beaches, premire attractions and a lively dining and arts scene. The city of Dana Point played an iconic role in the emergence of California;s surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle. Perched on 175 acres atop a 150-foot seaside bluff, this AAA Five Diamond property boasts 400+ rooms, 110,000 square feet of indoor and outdoor meeting space combined, and 8 dining options. The ideal candidate for this exciting role will be a talented, engaging leader with a passion for providing exceptional service. At least 5-10 years of Spa management required, membership experience preferred, and Forbes service training is a huge plus! For more information on the property, please visit: Waldorf Astoria Monarch Beach (@wamonarchbeach) - Instagram photos and videos Waldorf Astoria Monarch Beach Resort & Club As the Director of Spa & Wellness, you will be responsible for the following key responsibilities including but not limited to: Overall responsibility for spa, fitness and wellness programs, operations, service experience and commercial success Create and lead the strategic direction of the spa and wellness business in partnership with hotel leadership team Work closely with hotel's commercial teams (sales, marketing and revenue management) to implement and activate a commercial plan for the spa that drives utilization, spend and overall revenues across all guest segments Work with the hotel leadership team to develop and oversee the annual spa & wellness budget; including operational targets and capital expenditure recommendations Work across the hotel, within the spa and wellness department, and across 3 rd party partnerships to meet and exceed budgeted goals and profitability Ensure successful performance through ongoing financial analysis and agility to implement procedures that drive revenue, maximize profitability and align with ownership interests Oversee the ongoing development and positioning of spa & wellness offerings, including overall concept definition, market-appropriate positioning, innovative spa treatments / wellness /fitness programs and a retail selection in line with brand standards, market relevance and current trends Review and refresh spa and wellness offerings in line with, and in anticipation of, guest and industry global trends. Display hospitality-led leadership, exemplifying excellent customer service, and creating a positive atmosphere for all guest and team member relations Communicate, implement, and enforce clear and consistent guidelines for all aspects of spa, wellness and fitness service excellence Lead, motivate and empower team members to provide excellent levels of service, through ongoing training and a focus on the continuous improvement of operating policies and service standards Implement audit and evaluation measures to ensure the highest quality of spa treatments and wellness programs that drive guest satisfaction Mentor spa and wellness team members; oversee performance evaluations and succession planning. Play an integral role in the growth of the current and future team Maintain open communication with all team members Possess knowledge of spa/ wellness brand standards and requirements for Forbes Certification; ensure talent/service execution is aligned with certification goals Monitor and consistently walk through all spa/fitness/ wellness areas, to ensure they are well maintained, clean, and functioning properly Serve as a highly visible, participatory leader and credible subject matter expert who proactively and consistently engages with their GM/EC, department leaders, hotel team members, guests and communicates/presents spa/ wellness topics and initiatives to key stakeholders (corporate, regional, hotel leadership, owners, Team Members) Foster a culture and attitude of innovation, continuous improvement, and forward-thinking as it relates to customer groups' growing appetite for wellness goods and services Embrace, implement and support annual Americas Spa/ Wellness Operations KPIs and objectives as key business prioritiesWhat are we looking for? Required Qualifications: Minimum Education: BA/BS Bachelor's Degree Minimum Years of Experience: five (5) years combined experience as a Director of Spa or Assistant Director of Spa within the hospitality industry Spa/ wellness subject matter expert with the strategic vision to create differentiated, authentic spa/ wellness experiences. Experience in successfully recruiting, training and leading a large number of diverse spa, wellness and beauty professionals, ensuring high motivation and high performance Excellent organizational, time management and analytical skills Knowledge of budgeting and forecasting Core Competencies including but not limited to: Strategic Positioner: Able to position a business to win its market. Credible Activist: Able to build relationships of trust by having a proactive point of view. Paradox Navigator: Able to manage tensions inherent in business (including long-term and short-term tensions and top-down and bottom-up tensions.) Culture and Change Champion: Able to make change happen and manage organizational culture. Human Capital Curator: Able to manage the flow of talent by developing people and leaders, driving individual performance and building technical talent. Total Rewards Steward: Able to manage employee well-being through financial and non-financial rewards. Technology and Media Integrator: Able to use technology and social media to drive and create high-performing organizations. Analytics Designer and Interpreter: Able to use analytics to improve decision-making. Compliance Manager: Able to manage processes related to compliance by following regulatory guidelines. Preferred Qualifications: Knowledge of Service Provider regulations for the state of California Experience structuring and overseeing a membership program Experience in Fitness Facility and/or understanding of Fitness Trends suitable for this market Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!...

Job Requirements

 

Job Details

Senior level
Full-time

Values

Hospitality
Integrity
Leadership
Now
Ownership
Teamwork

Perks

401(K)
401(K) Matching
Adoption Assistance
Casual Attire
Commuter Benefits
Company Discounts
Company Outings
Counseling
Dental Benefits
Disability Insurance
Similar Jobs: 10

Similar Jobs: 10

Spa Supervisor  
The Westin Beach Ft Lauderdale
Fort Lauderdale, FL
6 days ago
Spa Operations Manager- Waldorf Astoria Chicago  
Waldorf Astoria Chicago
Chicago, IL
3 weeks ago
Waldorf Astoria Monarch Beach Resort & Club
Cook II - Monarch Bay Beach Club - Waldorf Astoria Monarch Beach Resort & Club  
Waldorf Astoria Monarch Beach Resort & Club
Dana Point, CA
1 week ago
Waldorf Astoria Monarch Beach Resort & Club
Experience Planner  
Waldorf Astoria Monarch Beach Resort & Club
Dana Point, CA
5 days ago
Men's Spa Locker Room Attendant- FT  
Waldorf Astoria Chicago
Chicago, IL
3 weeks ago
Lifeguard (Full Time) - Arizona Biltmore Resort  
Arizona Biltmore Resort
Phoenix, AZ
Yesterday
Waldorf Astoria Monarch Beach Resort & Club
Cook III - Monarch Bay Beach Club - Waldorf Astoria Monarch Beach Resort& Club  
Waldorf Astoria Monarch Beach Resort & Club
Dana Point, CA
1 week ago
Spa & Wellness Coordinator  
Carillon Miami Wellness Resort
Miami Beach, FL
1 week ago
Front Desk Agent/Reception  
CIVANA Wellness Resort & Spa
Carefree, AZ
3 weeks ago
Lifeguard (Part Time) - Arizona Biltmore Resort  
Arizona Biltmore Resort
Phoenix, AZ
Yesterday
Waldorf Astoria Monarch Beach Resort & Club
show more
Address1 Monarch Bay Drive, Dana Point, CA, 92629 View map

Culture (8)

HILTON RANKS AS #1 BEST COMPANY TO WORK FOR IN THE U.S. FOR SECOND YEAR IN A ROHilton has been recognized for its extraordinary workplace culture, earning the highest honor on the prestigious 2020 FORTUNE Best Companies to Work For® in the U.S. list for the second consecutive year. Hilton is the only hospitality company in history to achieve the No. 1 ranking, and the first and only hospitality company to do so two years in a row.
THRIVE SABBATICAL: LIVE A DREAM, GIVE A DREAMIf you could either live a dream, or give a dream, what would you do?
HILTON CELEBRATES ITS 100TH ANNIVERSARY
I AM HILTON: DENICEDenice Emanuel is a General Manager and working mom in Louisiana who shares her career journey and how she tries hard to inspire her team to be their best.
HILTON RANKED #1 WORKPLACE FOR PARENTS FOR SECOND CONSECUTIVE YEARFortune and Great Place to Work named Hilton the #1 Best Workplace for Parents in the U.S. for the second year in a row. Hilton’s family-friendly programs span the parenthood journey with benefits including a flexible working environment, financial well-being tools, and best-in-class parental leave, providing birth mothers with industry-leading time off. Read more here: https://newsroom.hilton.com/corporate/news/hilton-named-1-best-workplace-for-parents-for-second-year-in-a-row
HILTON TEAM MEMBER USES GO HILTON TRAVEL PERKS FOR MEMORABLE FAMILY VACATIONHilton Team Members enjoy plenty of perks, but the Go Hilton travel program is a fan favorite, thanks to major discounts at thousands of Hilton properties around the world. Learn how our Team Member Becky leveraged her perks to take the ultimate family road trip: 15 days, 7 states, 11 Hilton brands and countless memories. Read more about her adventure on our blog: https://thisishospitality.com/team-member-uses-go-hilton-for-trip-of-a-lifetime/
Company Logo
This property is managed by
Hilton