Director Of Sales And CateringGrand Bohemian Hotel GreenvilleGreenville, SC
A property of: Kessler Collection
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Job Description

Description Purpose / Objective The overall objective and purpose of the Director of Sales & Catering position is to coordinate, supervise, manage and direct all aspects of the Catering & Sales Department in accordance with Hotel standards. The incumbent is responsible for coordinating details and menus for clients' functions and maintaining budgeted revenues through solicitation of business while controlling expenditures. They are to provide inspiring and strategic leadership while directing the activities of the outlets in support of the mission, core values, standards and goals established by the company. Areas of Responsibility Primary areas of responsibility include, but are not limited to the following: - Monitor the Revenue pace of Sales and Catering and lead the teams to sell into those periods that require increased pace. - Formulate the Sales Travel plan for the year - identifying travel needs based on Feeder Markets and developing segments. - Work cooperatively between Revenue Management, PR and Marketing to establish strategic goals for attaining budgets. - Direct, organize and supervise departmental activities including, but not limited to, telemarketing, prospecting and qualifying potential leads, soliciting viable leads, and preparing and presenting written proposals/contracts and oral presentations. - Direct and develop team member's performance to include, but not limited to, providing supervision and professional development, scheduling, coaching and counseling and timely evaluations, improving performance and delivering recognition and reward. - Recruit, interview and train team members. - Assist in compiling sales forecasts, collecting and reporting sales data and managing the departmental budget. - Oversees the optimization and use of the many Sales systems offered via the Collection and Brand. - Develop and target lists and action plans for account solicitation, assist in assignment and distribution of leads and inquiries and assist in the approval of file turnovers. - Meet with clients on property, on sales calls and at trade shows. - Direct maintenance of sales files, accounts and additional administrative duties. - Participate in leadership meetings and BEO meetings. - Serves on the property Executive Committee and attends weekly Executive Committee meetings. - Achieves established sales goals for the position. Knowledge, Skills, and Abilities (KSA's) To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent. - Strategic business leader - Works strategically to devise plans in alignment with organizational goals. - Cultivates engagement - Builds loyalty to the company and not to themselves. Proven ability to host/facilitate effective meetings, motivate teams to produce results with tight timeframes while simultaneously managing several projects. - Generates alignment - Ensures proper time and effort is spent to build high level performance and consistency throughout collection. - Leads with courage - Provides a culture of accountability. - Execution of plans - Utilizes our systems, tools and resources to accomplish results and achieve goals - Advanced level of written, verbal, and interpersonal communication skills. - Ability to prioritize and organize work assignments - Ability to work well in stressful, high-pressure situations - Knowledge of CI/TY or Delphi, including merging menus, blocking function space and creating BEO's. - Knowledge of staffing guidelines/requirements to set-up, turn and break-down function spaces. - Knowledgeable of revenue forecasting and variance preparation. - Knowledgeable of Top Accounts for the Hotel. - Ability to create, implement and analyze manual and automated reports. - Knowledge of food and beverage operations. Supervisory Responsibilities Supervisory and leadership responsibilities include achieving results through providing direction and accountability of the following Grand Performers within the culture and policies established by the Kessler Collection. - Group Sales Manager - Catering Sales Manager - Events Services Manager - Catering Coordinator Standards & Culture Individuals must serve as a cultural ambassador by upholding and promoting our standards. Image & Presence: Bohemian. Our team is sophisticated and purposeful in its communication and body language - 50% Classical European, 35% Colorful Gypsy Lifestyle, 15% Funky California Free Spirit Service: Intuitive. Our team inspires the guest (and Grand Performer) experience with warmth and deliberate elegance. - Greet, Undivided Attention, Enthusiastic Response, Smile, Thank You - Listen, Empathize & Apologize, Accept Responsibility, Do Something About it, Exceed Expectations, Recover Loyalty Performance: Extraordinary. Our team rises to outperform and consistently beat our best for even better. - - ALIGN - Build loyalty to the company and not yourself - Enhance property/company perception by both community and Grand Performers - Align yourself with the company and lead others to do the same - Collaborate effectively to accomplish goals and achieve results across departments and property locations - ENGAGE - Actively participate in meetings and shares ideas to determine the right course of action - Foster a climate where individuals are committed to partnering and asking for help when needed - Enthusiastically share knowledge, experience and talent with others - Suggest methods for improving productivity and product quality - EXECUTE - Prepared and punctual for all meetings - Conducts business and complete tasks according to Standard Operating Procedures - Utilize required systems, equipment and resources - Increase revenue/productivity while keeping costs within budget - Prioritize urgent/vital tasks in order to meet set deadlines - ACCOUNTABLE - Improve professional competency and property/location performance - Accept responsibility for actions and/or inactions - Self-aware, solicit and embrace feedback - Communicate feedback openly and respectfully Key Partnerships To perform this role successfully, an individual must cultivate successful relationships with the following individuals to achieve alignment and support. - Corporate Sales Team - Corporate Revenue Management Team - General Manager - Director of Food and Beverage - Executive Chef - Property Banquet Team Minimum Qualifications Education, Certifications, Work Experience : - Bachelor's degree - required - 4+ years of relevant work experience in similar scope and title - required - Experience within luxury brand/markets - preferred - Previous event planning experience - preferred Work Environment / Conditions The work environment/conditions described herein are representative of those that an incumbent may experience. - Must be comfortable working in a shared space, with constant noise, without the use of a private office. - Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration. - Schedules may vary from week to week based on business demands in excess of 40 hours with or without notice. Physical Demands The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions & physical demands of this role . - While performing the duties of this job, the incumben...

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Senior level

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Grand Bohemian Hotel Greenville
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Address13 East Camperdown Way, Greenville, SC, 29601 View map
Property typeHotel 
room Count101-250 
location TypeUrban 

People (2)

We Are BohemianGrand PerformerBohemian isn’t a label. It’s a relentless sense of curiosity. A license to let creativity come out and play. It’s sharing your art side, inviting cultures to connect and finding new ways to appreciate the world. We celebrate originality. And err on the side of unconventional. We inspire guests to challenge plans—to find themselves delightfully distracted by the art that surrounds them or to get lost in the stories each piece holds. We invite them to join us in the kitchen for cooking school, try wine blending, or to taste something new on our menu. We give guest rooms a new soundtrack. And hotel stays a new story. The Bohemian lifestyle invites our guests to wander. To explore what inspires them. And claim what fuels their passion.
Richard KesslerChairman & CEOBack in 1970, Richard Kessler became real estate developer Cecil Day’s right hand man, at just 23 years old, when they both helped found Days Inn of America. He spent the next five years working diligently, leading five estate developments and operational companies which prepared him to become the president and CEO of Days Inn. One year later, he became the chairman at 29 years old and in the 1980s, he opened a separate division dedicated to boutique hotels with a property in Savannah, Georgia and another in Orlando, Florida. The Days Inn chain was sold in 1984 and Kessler introduced his new independent venture, The Kessler Enterprise, Inc., which he still runs today as president and CEO. His main goal at the time was to break into the development of his own boutique hotels. The name “Bohemian” was inspired by the Bohemian Club in California and it provides an experience for guests and visitors to step away from the usual. It invites them to feed into their curiosity by embracing the European Bohemian Lifestyle as an unconventional wandering gypsy with a healthy dose of funky California spirit. This ambience can be felt in each hotel, where guests are encouraged to give into temptation and let their creativity come out to play. In April 2010, the Marriott International Inc., Autograph Collection made its debut with seven Kessler Collection properties. Today, there are a total of 9 properties in The Kessler Collection, including Casa Monica Resort & Spa, St. Augustine, Florida; Grand Bohemian Hotel Orlando, Florida; Bohemian Hotel Celebration, Orlando, Florida; Grand Bohemian Hotel Asheville, North Carolina; Beaver Creek Lodge, Colorado; Bohemian Hotel Savannah Riverfront, Georgia; Mansion on Forsyth Park, Savannah, Georgia; Grand Bohemian Hotel Charleston, South Carolina and Grand Bohemian Hotel Mountain Brook, Alabama. However, the collection is still growing and three new Grand Bohemian properties are coming soon in Charlotte, Atlanta and Greenville.

Culture (2)

We Are Grand PerformersThank you for your interest in The Kessler Collection!
An Extraordinary StoryFor us, good is not good enough. We practice the art of extraordinary. We create it everyday, with passion, purpose and relentless determination. We call ourselves Grand Performers and while we may not always be center stage, we’re at the heart of every guest experience. We bring some of the industry’s best talent together who deliver professional service warmed with a welcoming smile. Then we add another layer of intuitive service, that you may never even see.
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Kessler Collection