Director of Front OfficeThe Westin Southlake Southlake, TX
A property of: The Westin Southlake
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Job Description

Director of Front Office

JOB OVERVIEW:   The Director of Front Office provides supervision, direction, and leadership in the Front Office in accordance with the objectives, performance, and quality standards established by the hotel. This position oversees the Front Office, Bell, and Door.  Coordinate guests’ special needs, requests, and preferences with the departments concerned.  Responsible for the recognition of all repeat guests, VIP’s and transient guests.  Promote guest recognition awareness among all associates and management. Foster relationships with guest’s thereby encouraging repeat business and brand loyalty.

Supervises:  Front Desk Agents, Bell and Door team members


- Proficient in Excel and Word

- Possess basic analytic and arithmetic skills.

- Successful problem-solving skills

- Must possess clear, concise written and verbal communication skills.

- Willing and able to work shift duties that may include evenings, nights, weekends, and holidays.

- Must be organized and task-oriented.

- Able to work well in a team environment.

- Must have a passion for delivering outstanding luxury service.

- Familiar with basic safety and security procedures in the event of an emergency

- Possess a basic understanding of cash handling and accounting procedures.

Job Requirements

Director of Front Office

  • 3-4 years Hotel Front Office experience (Upscale hotel experience preferred)
  • 3 Years in Front Office Management (Upscale hotel experience preferred)
  • Knowledge of computers and systems. Experience with Marriott systems preferred.
  • Solid experience in Front Office including Front Desk, Concierge, Night Audit, PBX, Reservations, and Guest Services.
  • Possess strong interpersonal skills.
  • Able to motivate a team of employees and possess excellent attention to detail.
  • Able to handle the stress of a deadline.
  • Able to think independently and possess good judgment and decision making abilities.
  • Assure guest expectations are exceeded through proper employee training.
  • Demonstrate an ability to lead by example.
  • Experience in training, cross-training, and developing      employees.

Job Details

Senior level
Salary ($70k - $90k)
Bonus Plan

About this location

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The Westin Southlake
Come Join our team at  The Westin more
Address1200 East State Highway 114, Southlake, TX View map
Property typeHotel 
room Count101-250 
location TypeUrban 
Company Logo
This property is managed by
The Westin Southlake