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Director of Food & Beverage - Waldorf Astoria Atlanta BuckheadWaldorf Astoria Atlanta BuckheadAtlanta, GA
A property of: Hilton
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Job Description

What will I be doing?

As a Director of Food & Beverage, you would plan, direct, and organize the activities of the Food & Beverage departments to maintain the high standards of food and beverage quality, service and marketing to maximize profits through outstanding customer service.

The Director of Food & Beverage reports directly to the General Manager.

• Participates in the formulation of strategic business plans for the hotel
• Oversees daily operations of the F&B division
• Ensure that the appraisal and succession planning systems and deadlines are utilized and adhered to
• Complete ownership for the ongoing training requirements in the F&B division
• Closely monitors the daily, weekly and monthly financial performance of all outlets providing solutions to improve problem areas and assisting in implementing corrective measure
• Participates in the preparation of the annual budget and marketing plan, taking ownership for the F&B Division sections
• Preparation of F&B Annual Capex plan and management of Capex projects and expenditure
• Work closely with Director of Property Operations to oversee maintenance of all F&B area as required
• Establish monthly reporting system to monitor; Key Performance Indicators, operational expenses, project updates, SALT activities and other related tasks
• Handles all guest complaints expeditiously to complete resolution
• Oversee staff performance management of all F&B Team Members
• Coach and develop middle management through coaching within the F&B Division
• Provides monthly forecast of all F&B revenues and expense for the next three months
• Participates in public relations activities, sales calls or other promotional activities designed to enhance the image and profitability of the food and beverage department of the hotel
• Partners with Sales & Marketing to manage the roll out of the annual promotional schedule and to create additional promotions to improve the profitability and image of the F&B operation
• Monitors and analyzes competitor operations in order to assess the activities and trends and to ensure that we stay ahead of the competition

Job Requirements

What are we looking for?

Mandatory
• Professional and appropriate business appearance and presentation
• 5+ years' experience in a comparable position in a luxury hotel operation
• Hospitality Management or related degree
• Excellent knowledge of all aspects of F&B Operations, including Restaurant and Bar management, Banqueting, In Room Dining, Culinary and Stewarding
• Flexible work hours to meet the demands of a 24 hour operation
• Must be highly analytical and able to work expansively with spreadsheets and budgeting packages
• Possess excellent organizational and administrative skills
• Quality driven with a passion for excellence in guest service and satisfaction
• Approachable, open minded and fair
• Must be able to work in a team environment and independently on occasions.
• Ability to sit and stand for extended periods of time
• Experience and expertise in developing, facilitating and writing training materials
• Capable of running mid to senior level management programs
• Excellent command of both written and spoken English

Desirable
• HACCP certification or equivalent is highly desirable.
• Previous experience launching F&B concepts
• Having experience with renovations

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:
  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

What will it be like to work for this Hilton Worldwide Brand?

What began with the world's most iconic hotel is now the world's most iconic portfolio of hotels. In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as the rich legacy of Waldorf Astoria. Simply stated, Waldorf Astoria embodies timeless elegance.

We are bringing that legacy to life every day, with fresh, modern expressions of the essence of Waldorf Astoria. We are providing guests the exceptional environments and the personalized attention that are the source of those unforgettable moments that create a singular experience.

Waldorf Astoria Hotels & Resorts is one of Hilton Worldwide's thirteen market-leading brands. For more information visit www.hiltonworldwide.com.

If you understand the value of providing guests with an exceptional environment and personalized attention, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts.

EOE/AA/Disabled/Veteran

Job Details

Senior level
Full-time

About this location

class:
Midscale
room Count:
51-100
location Type:
Urban

Values

Hospitality
Integrity
Leadership
Now
Ownership
Teamwork

Perks

401(K)
401(K) Matching
Adoption Assistance
Casual Attire
Commuter Benefits
Company Discounts
Company Outings
Counseling
Dental Benefits
Disability Insurance
Employee Stock Purchase Plan
Family Medical Leave
Fitness Subsidies
Flexible Spending Account (FSA)
Flexible Work Schedule
Gender Reassignment Coverage
Health Insurance Benefits
Job Training
Legal Consultations
Life Insurance
Onsite Gym
Paid Holidays
Paid Sick Days
Paid Time Off
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Waldorf Astoria Atlanta Buckhead
Waldorf Astoria Atlanta Buckheadshow more
Address3376 Peachtree Road NE, Atlanta, GA, 30326 View map
Property typeHotel 
classMidscale 
room Count51-100 
location TypeUrban 

Culture (3)

Hilton Hotel Team Members Share Career Path Stories, Early Career AdviceWith thousands of opportunities on Team Hilton across the globe, Hilton empowers life-long learning, encouraging our Team Members to find their passion and create their own unique career journeys. Here, Team Members at our U.S. hotel properties share their career paths and advice to those just beginning their own careers in hospitality. Read more here: https://jobs.hilton.com/us/en/blogarticle/hilton-hotel-team-members-share-career-path-stories-early-career-advice
Hilton Ranked #1 on DiversityInc’s Top 50 Companies for Diversity ListHilton has been recognized for its commitment to diversity and inclusion by DiversityInc, placing #1 on the 2021 Top 50 Companies for Diversity list. This award marks the company’s seventh consecutive year on the list, which highlights the nation’s top companies that hire, develop, retain and promote a broadly diverse workforce. Hilton recently announced its plans to increase gender and ethnic diversity in leadership roles, with a focus on the future.
Hilton Named #1 Best Big Company to Work For, #3 Best Company to Work For in USAmid one of the most challenging times in the history of the hospitality industry, Hilton has been recognized for its exceptional – and resilient – workplace culture. Great Place to Work and Fortune named Hilton #1 on the 2021 Best Big Companies to Work For® list and #3 on the 2021 Best Companies to Work For® list in the U.S. Hilton is the highest ranked hospitality company to appear on both lists, especially notable given the significant impact the pandemic has had on the travel industry.
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