ConciergeAegis Living LodgeKirkland, WA
A property of: Aegis Living
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Job Description

In order to protect the safety of our staff and residents during this time, please apply to this position online instead of visiting the community directly. Thank you.

Come work here and then bring your friends! Ask about our $500 Employee Referral Bonus.

Aegis of Kirkland Lodge, an assisted living and memory care community, is looking for an enthusiastic Concierge to join the team. If you have a radiant smile and excel in multi-tasking, join our team and become the central hub of our community!

Aegis Lodge is located at 12629 116th Ave NE Kirkland, WA 98034 in the heart of Totem Lake

This position is full time and includes working both weekend days. 

The Concierge is a caring and compassionate individual who projects a professional image and represents Aegis Living well. 

Job Requirements

As a Concierge, your responsibilities may include:

  • Greet and direct visitors, families, residents, and employees to the right person or place and providing exceptional customer service
  • Answer all phone calls in a professional manner and handling the front desk and all it's assigned duties
  • Coordinate medical appointments and family outings with Care and Nursing Staff
  • Support the smooth operation for the Marketing Department
  • In depth familiarity with the community layout and employees responsibilities

Qualifications and Requirements:

  • Previous experience working as a Receptionist/Concierge and/or supervisory role
  • Compassionate and positive attitude
  • Display a desire to exceed expectations with every interaction
  • Sensitivity to resident needs and the ability to build positive relationships
  • Ability to remain calm and think quickly under stressful situations

Other cool stuff you might want to know:

  • Competitive pay, excellent benefits (medical/dental/vision/401k/tuition assistance and more!), and an enjoyable work/life balance. Please feel free to ask us for a benefits summary during your interview process.
  • Excellent orientation and communication with management
  • Ongoing training programs and a well-defined career path. Ask us about the path to your bright future!
  • Employee appreciation days (additional paid time off)
  • Employee meals for just $1!

Research us. Ask around. Find out why we have been awarded "Best Place to Work" numerous times, and why we're a top rated company on Glassdoor.com. This really is a great place to work!

Job Details

Entry level
Full-time

About this location

staff Count:
0-50
location Type:
Suburban
number Of Beds:
26-50

Values

Challenge Status Quo
Community
Difference
Empathy
Passion
Personal Growth
Relationships

Perks

401(K) Matching
Dental Benefits
Disability Insurance
Discounted Staff Meals
Family Medical Leave
Health Insurance Benefits
Job Training
Life Insurance
Paid Sick Days
Paid Time Off
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Aegis Living Lodge
Aegis Living Lodge is appropriately named due to its distinctive rustic
design nestled within our wooded surroundings and wetlands. Large
windows showcase the stately trees from the dining room fshow more
show more
Address12629 116th Avenue Northeast, Kirkland, WA, 98034 View map
Property typeHealthcare facility 
staff Count0-50 
location TypeSuburban 
number Of Beds26-50 

People (4)

Sandra PreyaleChief People Officer“We’ve found the secret to happy employees is to encourage them to follow their passion.”
Tom LabordeChief Operations OfficerAs Chief Operations Officer, Tom Laborde supports all Aegis Living communities in Washington, California, and Nevada. A veteran of Aegis Living for 20 years, Tom has grown a cadre of strong community leaders. Tom joined Aegis when it was a “virtual” company – no communities yet open, but three under construction. From his start as a marketing director, Tom quickly transitioned to the role of executive director at Aegis of Napa. After opening the community and stabilizing the business, he was promoted into corporate operations, first as Regional Vice President, then to Vice President of Operations, progressing to Senior Vice President of Operations and most recently, Chief Operations Officer in 2015. Tom is a staunch advocate for integrity in business, and works throughout Aegis Living to ensure that the company delivers on its service promises. His ability to nurture and manage people embodies Aegis Living’s servant-leader model, with Tom playing a key role in Aegis Living’s executive onboarding process in which he strives to help new administrators become highly successful and passionate industry leaders. Tom is a longstanding member of the Leadership Steering Committee, responsible for setting company growth strategy, program development, and new market site selection. Prior to his time at Aegis Living, Tom enjoyed careers in risk management, physical therapy, and employment and training. Tom lives in Napa Valley and is passionate about his family, actively volunteers to promote accountability in youth, and serves in the faith community. Tom has a Bachelor’s Degree in Business and Psychology from California State University-Hayward.
Kris EngskovPresidentKris joined Aegis Living in January 2019, coming from Starbucks where for the past 16 years he successfully led a number of the company’s global businesses—most recently as executive vice president of business integration, responsible for leading the company’s new and emerging growth initiatives and partnerships. In his years at Starbucks, Kris led and gained experience in all parts of the organization—from brand strategy and marketing, to real estate development, to technology implementation, to customer experiences and operational excellence. His roles included president of the company’s flagship U.S. Retail business leading 170,000 employees across 8,300 stores, and president of the Europe, Middle East, and Africa (EMEA) division where he built the Starbucks brand across 30+ countries. This experience driving business development and enterprise growth in a company offering quality offerings and great customer experiences position Kris to lead Aegis Living as it continues to innovate and grow in providing standard-setting senior living. His background helping to recruit and develop people in a nurturing and caring workplace will also sustain Aegis Living’s hallmark ‘employee first’ culture that is at the heart of how we help our residents live their best lives each day with dignity and respect. Kris now joins the Leadership Steering Committee, responsible for setting company growth strategy, program development, and new market site selection. Kris’ additional prior experience includes an analyst role evaluating and advising technology investments with Madrona Venture Group LLC, a Seattle-based venture capital fund. He also served in the White House from 1993-2000, first as assistant press secretary and later as personal aide to President Bill Clinton. He graduated from the University of Arkansas at Fayetteville with a Bachelor of Arts in Public Administration.
Dwayne J. ClarkFounder and CEODwayne J. Clark founded Aegis Living to offer breakthrough design, disruptive operational concepts and joyful, transformative living experiences that bring joy, comfort and meaning to the lives of seniors. With more than 30 years in the senior housing arena, he is an established leader nationally known for his creativity, innovation, and independent thinking in the development and management of standard setting senior living communities. Importantly, with a reputation for caring deeply for senior residents as well as the staff in Aegis Living communities by creating a culture of respect as a path to productivity, success, and satisfaction. Dwayne was raised from humble beginnings by a single mom who gave him his greatest gift, the confidence that he could do anything. Those early years of Dwayne’s life led him to the tireless pursuit of running a company in a different way, with staff satisfaction being a driving force behind his success in creating an outstanding company serving seniors and supportive culture for employees. Prior to forming Aegis Living, Dwayne was Executive Vice President of Sunrise Senior Living, and spent seven years with Leisure Care. When Dwayne started Aegis Living, his mission was to redefine an industry that had great potential but was failing in execution. He studied business models from companies known for world-class innovation, all based in Seattle: Costco, Nordstrom and Starbucks. With the knowledge gained from these companies, he grew Aegis Living from a dream to a company with over 2,000 staff members and seven projects currently under development in the Seattle area. Dwayne operates from personal experience knowing what it’s like to care for an aging parent with dementia. He has chronicled stories about his mom, Colleen Clark, and her journey with Alzheimer’s in “My Mother, My Son” and “Saturdays with G.G.” His most recent book, “30 Summers More” was published September 2019.
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Aegis Living