Club Lounge Attendant at Staybridge BallantyneThe Ballantyne Hotel CharlotteCharlotte, NC
A property of: Northwood HospitalityPosted 5 days ago
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Who we are: At StayBridge Charlotte Ballantyne we want our guests to feel like part of the family. We are looking for someone that is down to earth, thoughtful, caring and accommodating. Always sociable with an upbeat and friendly attitude. A reliable professional team player.
Job Duties: This position is for AM Shift (breakfast)
Constantly visible in café area during hours of operation to greet and interact with guests
Makes sure that the needs of the guests are met: plates, utensils and glasses are in place; and other customer requests are satisfied.
Other duties such as floor mopping, bathroom cleaning, replenishing of stocks in the service area, etc. that may be performed before, during and after their meal service.
Maintain a safe and clean environment for guests. Remove trash and dishes from public areas. Mop and vacuum designated areas.
Accepts responsibility for multiple tasks without supervision
Follows a work schedule, plans ahead, and helps other team members
Cleans oven, skillet or other heating equipment in kitchen
Takes out trash and washes trash cans
Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction.
Meet your commitment to the guest. Follow up on all statements and pay attention to detail.
Provides a professional image at all times through appearance and dress.
Follows company policies and procedures.
Learn food preparation, serving, and clean-up procedures
Learn sound sanitation principles
Learn foods, equipment and techniques used in food preparation, service, and cleanup read, write, and utilize basic math skills
Note: other duties as assigned by supervisor or management
High school diploma or equivalent
some customer service experience
customer service friendly
knowledge of food service
Able to work overtime
Able to work in a fast paced, stressful environment
Able to stoop, kneel, squat and stand throughout the day
Able to lift 15-40 lbs during the day/shift
EEO and ADA Statements
The StayBridge Suites – Charlotte Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.
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